Job Description
Job Title: Receptionist/ Administrator
Responsible to: SiteManager/ Deputy Site Manager
Hours of work: 20-37.5 hrs
You must have excellent communications skills, patience and understanding, put patient care at the centre of everything you do and support the service as required.
Duties may be varied from time to time under the direction of the Reception Manager/Practice
Manager, dependent on current and evolving Practice workload and staffing level.
The successful candidate must understand confidentiality as dealing with patients sensitive information and follow GPRD. Support the equality, diversity and rights of patients, carers and colleagues.
The post-holder should recognize the importance of effective communication within the team and strive to maintain quality within the Practice.
Overview of your organisation
Medicus Health Partners is the largest GP Partnership in Enfield, delivering services to over 93,000 patients from its 9 locations.
We currently employ over 250 staff members, with one-third dedicated to clinical and two-thirds to non-clinical workforce. Within our practices across London Enfield.
We are seeking multiple Full Time and Part Time Receptionist/ Administrator for Medicus Health Partners, with excellent interpersonal, customer service and organisational skills to join our team.
Friendly supportive working environment.
Fully computerised using EMIS web.
If you have the qualities essential for this, please apply with your CV.
Job Summary:
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice, including secretarial and clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Receiving and directing patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied
- Being aware of the practice philosophy and treating patients/visitors with respect, tolerance, and offering constructive support to colleagues and the general public
- Maintaining and monitoring the Practice appointments system
- Processing appointments, including personal, telephone, and online requests for appointments, visits, and telephone consultations, ensuring patients are directed to the appropriate healthcare professional
- Having working knowledge of the telephone systems (during and after hours) and an appropriate telephone manner
- Registering patients in accordance with practice guidelines
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure
- Providing clerical assistance to Practice staff as required, including word/data processing, filing, faxing, photocopying, and scanning
- Processing and distributing incoming and franking outgoing mail and emails
- Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
- Efficiently dealing with delegated tasks according to guidelines set, and regularly reporting any problems and targets reached as required
- Being aware of income-generating activities to ensure that all policies are carried out to generate a high income
- Being aware of all Practice procedures and working in accordance with written protocols
- Dealing with spillages and samples
- Taking messages and passing on information
- Clearing and re-stocking consulting rooms as required
- Ordering, re-ordering, and monitoring stationery and other supplies
- Keeping the reception area, consulting rooms, notice-boards, and leaflet dispensers tidy and free from hazards in accordance with Practice Policies
- Providing refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Working flexibly according to the needs of the Practice and providing cover for absent colleagues
- Undertaking mandatory and additional training as identified by the practice
- Performing any other duties appropriate to the grade as required by the Practice Manager/Reception Managers
Confidentiality:
- Respect patient privacy and act appropriately with sensitive information
- Handle confidential information relating to patients, carers, Practice staff, and other healthcare workers in line with Practice policies and procedures
Health & Safety:
- Promote and maintain health, safety, and security within the workplace
- Use personal security systems according to Practice guidelines
- Identify and manage risks involved in work activities
- Use appropriate infection control procedures and maintain work areas in a tidy and safe manner
- Actively report health and safety and infection hazards
- Keep work areas and patient areas clean and assist in maintaining general standards of cleanliness
- Undertake periodic infection control training
- Report potential risks identified
Equality and Diversity:
- Support the equality, diversity, and rights of patients, carers, and colleagues
- Respect the privacy, dignity, needs, and beliefs of patients, carers, and colleagues
- Behave in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights
Personal/Professional Development:
- Participate in training programs implemented by the Practice
- Engage in annual individual performance reviews
- Take responsibility for personal development, learning, and performance
- Demonstrate skills and activities to others undertaking similar work
- Attend admin meetings and update courses as required
Quality:
- Strive to maintain quality within the Practice
- Alert team members to issues of quality and risk
- Assess own performance and take accountability for actions
- Contribute to team effectiveness by reflecting on activities and making improvement suggestions
- Work effectively with individuals in other agencies to meet patient needs
- Manage time, workload, and resources efficiently
Communication:
- Communicate effectively with team members, patients, and carers
- Recognize and respond to alternative communication needs
Contribution to the Implementation of Services:
- Apply Practice policies, standards, and guidance
- Discuss the impact of policies, standards, and guidelines on own work
- Participate in audits where appropriate
Job Types: Full-time, Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Sick pay
- Store discount
Ability to commute/relocate:
- Enfield EN1: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have previous experience as Receptionist / Administrator in a Healthcare setting?
Work Location: In person
