Client services associate Work, Jobs in Glasgow, Sct (with Salaries)

Client Services Associate
AccessFintech —Glasgow
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
Quick apply
Graduate Associate - Static Data
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Junior User Researcher - Associate Consultant - Digital Excellence
Capgemini —Glasgow
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
Customer Service Associate
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- IT
- Financial services
7d
HR Operations and Support (Associate)
Morgan Stanley —Glasgow
- Full-time
- Human resources
CONFERENCE & BANQUETING ASSOCIATE
Glasgow Marriott Hotel —Glasgow
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Employee discount
Quick apply
10h
Inventory Associate
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Microsoft Office
Quick apply
Finance Data Sourcing and Governance Associate
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Barista
Restaurant Associates —Glasgow
- £13.45 an hour
- Full-time
- Customer service
- Restaurant
8d
Business Continuity Support Analyst
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Associate - Pensions
DWF —Glasgow
- Full-time
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Glasgow
- £3,800 a month
- Full-time
- Sales
Quick apply
Data Quality Metrics Specialist - Associate
Morgan Stanley —Glasgow
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Associate - Real Estate Future Energy
TLT —Glasgow
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Data analysis skills
Associate Technical Services Officer
SOCOTEC UK & Ireland —East Kilbride
- Full-time
- Engineering
- In-person
Quick apply
Staff Environmental Advisor - Environmental Services (Glasgow, UK)
Burns & McDonnell —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- Travel
NQ Solicitor - Senior Associate - all levels, for Major Injury & Casualty team in Scotland
DWF —Glasgow
- Full-time
- Hybrid work
Associate Cost Manager
Turner & Townsend —Glasgow
- Full-time
- Contracts
Quick apply
Associate Process Engineer - Water Treatment
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering

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Client Services Associate

AccessFintech
Glasgow

Quick apply

Job details

Full-time

Qualifications

FTP
XML
Customer service
English
Analysis skills
Project management
Bachelor's degree
Financial services

Full job description

The Client Service team is a diverse and dynamic team covering a wide range of functions and responsibilities, from answering client queries and executing onboarding requests through to investigation and resolution of complex incidents using various back-end systems and technology.

The team works closely with various internal and external stakeholders, including Development, Product, Connectivity, Project Managers, Training team and AccessFintech clients. This is a crucial client facing role where a strong sense of ownership and commitment is required. The team must provide efficient, responsive, and professional support to clients whilst working within stated SLAs.

The successful candidate will be the first point of contact for clients experiencing issues in the AccessFintech platform and own the daily management of tickets raised, carrying out investigation for all AccessFintech products from start to finish. The team use various back-end systems, databases, and technology to perform investigation, problem solve and provide steps to resolution. The team are also responsible for various projects as well as the creation and maintenance of Client Service documentation.

Responsibilities

Take ownership, update and resolve client incidents within agreed SLAs
Proactively investigate and resolve incidents using the platform, developer tools, back-end systems and databases
Identify and escalate critical and complex incidents to stakeholders and create client incident reports
Prevent future issues by identifying root cause and documenting successful resolution steps and preventive measures
Support client and user onboarding by completing required platform configuration
Check relevant monitoring tools, address incidents and escalate to stakeholders
Maintain thorough understanding of how the platform is used and configured
Plan and manage project work and documentation and develop process improvements to enhance service

Requirements

Bachelor's Degree in appropriate field of study or equivalent work experience
1 - 2 years experience in a Client Service, Project Management or Technology role
Strong problem solving and analytical skills to correctly identify the root cause of a range of incidents, and working on, or actively contributing to, the rollout of the solution
Ability to understand complicated process flows
Ability to work under pressure, prioritize workload and manage deadlines
Willing to assume responsibility and make timely decisions, including to escalate when appropriate
Ability to build relationships, liaise and coordinate with internal stakeholders and third parties/vendors for resolution of incidents
Excellent client-facing and customer service skills
Excellent written and verbal English language skills
Proactive & flexible team player

Desired

Previous experience in Financial Services
Previous experience in back-end systems and databases (relational and non-relational)
Sound understanding of:

o File transformation and data normalization

o Connectivity protocols including MQ, FTP, FIX

o Messaging formats such as XML, FIX, JSON, and Proto

Quick apply

Refine Your Search

client services associate jobs in glasgow, sct

Client Services Associate

Graduate Associate - Static Data

Junior User Researcher - Associate Consultant - Digital Excellence

Customer Service Associate

HR Operations and Support (Associate)

CONFERENCE & BANQUETING ASSOCIATE

Inventory Associate

Finance Data Sourcing and Governance Associate

Barista

Business Continuity Support Analyst

Associate - Pensions

JUNIOR SALES ADVISOR

Data Quality Metrics Specialist - Associate

Associate - Real Estate Future Energy

Associate Controls Analyst (Defence)

Associate Technical Services Officer

Staff Environmental Advisor - Environmental Services (Glasgow, UK)

NQ Solicitor - Senior Associate - all levels, for Major Injury & Casualty team in Scotland

Associate Cost Manager

Associate Process Engineer - Water Treatment

I want to receive the latest job alerts for client services associate in glasgow, sct

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