Customer relations Work, Jobs in Glasgow, Sct (with Salaries)

Team Member (Clerical)
Scottish Power —Glasgow
- From £30,150 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
1d
Trainee Environment Protection Officer
Scottish Environment Protection Agency —Holytown
- £34,946 - £35,731 a year
- Full-time
- Hybrid work
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
10d
Customer Service Advisor
SMH PRODUCTS LTD —Glasgow
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Life insurance
Quick apply
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
10d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
10d
Customer and Trading Manager - Online
Sainsbury's —Glasgow
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
11d
Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Service Delivery Manager - Loganair
Menzies Aviation —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
9d
Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
7d
Transaction Monitoring Analyst
Barclays —Glasgow
- Continuous improvement
- Communication skills
- Banking
Criminal Intelligence Analyst
Department for Work and Pensions —Glasgow
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Service Adviser (Level 1) (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £26,790 - £28,013 a year
- Customer service
- Microsoft Office
- Communication skills
Management Trainee
MEADOW HILL CONSULTING LTD —Glasgow
- £29,000 - £32,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Paid training
Quick apply
1d
Customer Services Assistant
Easthall Park Housing Association —Glasgow
- £25,933 a month
- Temporary
- Flexitime
5d
Community Engagement Coordinator
BAM Nuttall —Kilsyth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
8d
Administrative Assistant (Full-time)
CoVault —Glasgow
- From £13.15 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
4d
Remote Counsellor
The Better Health Generation —Glasgow
- £27,000 - £31,000 a year
- Part-time
- Remote
- Microsoft Outlook
- Microsoft Office
- Psychology
- Health & wellbeing programme
- Work from home
Quick apply
6d
HR Assistant
iomart —Glasgow
- Up to £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
1d
HR Case Manager
SSE —Glasgow
- £44,000 - £65,900 a year
- Full-time
- Management
- Customer service
- Human resources
- Employee discount
9d

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customer relations jobs near glasgow, sct

Team Member (Clerical)

Scottish Power -
Glasgow

Apply Now

Job details

From £30,150 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Car scheme

Qualifications

Microsoft Excel
Customer service
Microsoft Office
IT
Negotiation

Full job description

Team Member (Complaints)

320 St Vincent Street, Glasgow, G2 5AD

Starting salary: £30,150 per annum

Permanent

Help us create a better future, quicker

At SP Energy Networks we work hard to provide our customers and communities with an efficient and reliable network. And we're committed to delivering a first-class customer experience while we do it! But sometimes, despite our best efforts, things can go wrong. Working in the Complaints Team, our role is to engage with our customers, understand their experiences and resolve any issues as quickly as possible. We want to ensure that our customers have a positive outcome, regardless of the circumstances.

What you’ll be doing

Manage and respond to customer complaints/enquires relating to quality of supply issues in line with the agreed customer contact process and with awareness of our targets set by Ofgem for complaints.
Manage and respond to customer issues and concerns relating to the performance of the network
Manage and respond to any high profile complaints as directed by the Team Leader.
Manage and respond to insurance enquiries, including public liability issues, from insurers and commercial and domestic customers in line with agreed Insurance Processes.
Manage and control the daily co-ordination of all Customer Contacts received within Customer Service.
Processing of customer payments in relation to Guaranteed Standard (GS) failures, pro-active payments, insurance and customer service payments as necessary, ensuring all appropriate paperwork is completed in accordance with local processes.
Develop and maintain strong relationships with internal and external customers to ensure Operational Excellence across our processes
Provide support to our Distribution Call Centre on a daily basis and take DCC calls.
Be active in the improvement/development and introduction of new processes, procedures, initiatives and new technology.

What you’ll bring

Developed influencing, persuasion and negotiation skills.
Excellent telephony skills.
Ability to prioritise and manage tasks in an environment where there can be unexpected peaks in workload.
Ability to communicate effectively to all key stakeholders.
Ability to identify areas which need improvement within own skillset and take action to bridge the gap.
Enthusiastic with a willingness to learn.
Ability to work well within a team.

Minimum Criteria

Experience working in a customer service environment such as a contact centre or office environment (or similar).
Previous experience of dealing with complaints would be beneficial.
Experience of using MS Office software, particularly Excel.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave

Holiday Purchase – perfect your work/life balance with extra annual leave

Share Schemes

Payroll Giving and Charity Matched Funding

Technology Vouchers – save more and spread the cost of your technology purchases

Electric Vehicle Schemes – to help you transition to green/clean driving

Cycle to Work scheme and Public Transport Season Ticket Loans

Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

Life Assurance (4x salary)

Access to Savesmart financial wellbeing support

Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

I MPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

July-17-2026

Apply Now

Refine Your Search

customer relations jobs in glasgow, sct

Team Member (Clerical)

Trainee Environment Protection Officer

Customer Service Advisor

Customer Service Representative

Customer Service Team Manager 24/7 shift pattern

Customer and Trading Manager - Online

Customer Relations Agent (Temp)

Service Delivery Manager - Loganair

Client Service Team Leader 24/7 shift pattern

Director of Guest Experience

Transaction Monitoring Analyst

Criminal Intelligence Analyst

Customer Service Adviser (Level 1) (Full Time) (Permanent)

Management Trainee

Customer Services Assistant

Community Engagement Coordinator

Administrative Assistant (Full-time)

Remote Counsellor

HR Assistant

HR Case Manager

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