Hotel manager Work, Jobs in Glasgow, Sct (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
3d
Food and Beverage Manager
Loch Lomond Arms Hotel —Alexandria
- Up to £40,000 a year
- Full-time
- Bar
- Cooking
- Hotel
- Free parking
- Store discount
Quick apply
6d
Nights and Front of House Manager
Britannia hotels No2 Limited —Glasgow
- Night shift
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
1d
Operations Manager
RAD Hotel Group —Glasgow
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply
Assistant General Manager
FOX & HOUNDS, HOUSTON —Houston
- £35,000 - £37,000 a year
- Weekend availability
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
Hotel Assistant Manager
Uplawmoor Hotel —Glasgow
- £32,000 a year
- Full-time
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee discount
Quick apply
General Manager
S K & B INNS —Glasgow
- £33,000 - £34,500 a year
- Weekend availability
- Hospitality
- Culinary experience
- Customer service
- Free parking
- Sick pay
Quick apply
General Manager
AC by Marriott Glasgow-Admin & General —Glasgow
- Full-time
- Management
- Hotel
- Leadership
Quick apply
6d
Night Manager
Dalata —Glasgow
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
9d
Guest Service Lead
Rosslea Hall Hotel —Helensburgh
- Hotel
- Guest services
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
8d
Hotel - Duty Manager
Premier Inn —Glasgow
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
5d
Hotel Duty Manager
Fitzsimmons Group —Irvine
- From £13.90 an hour
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
10d
Hotel Finance Manager
Dakota Hotels —Glasgow
- £42,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Store Manager
Hotel Chocolat —Glasgow
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
8d
General Manager – The Rotunda, Glasgow
Radisson Hotel Group —Glasgow
- Full-time
- Hospitality
- Leadership
Quick apply
6d
Maintenance Manager
Britannia hotels No2 Limited —Glasgow
- Full-time
- Management
- Maintenance
- Hotel
- Employee discount
- Referral programme
Quick apply
1d
Assistant F&B Manager
Courtyard by Marriott Glasgow Airport —Paisley
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
12d
Head Housekeeper
Hotelcare —Glasgow
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Hotel Duty Manager
Premier Inn —East Kilbride
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
6d
Resort General Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Hotel
- Leadership
- Communication skills
- Annual leave
- Life insurance
Quick apply
1d

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Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
3 days ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

hotel manager jobs in glasgow, sct

Director of Guest Experience

Food and Beverage Manager

Nights and Front of House Manager

Operations Manager

Assistant General Manager

Hotel Assistant Manager

General Manager

General Manager

Night Manager

Guest Service Lead

Hotel - Duty Manager

Hotel Duty Manager

Hotel Finance Manager

Assistant Store Manager

General Manager – The Rotunda, Glasgow

Maintenance Manager

Assistant F&B Manager

Head Housekeeper

Hotel Duty Manager

Resort General Manager

I want to receive the latest job alerts for hotel manager in glasgow, sct

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