Manager Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Office Manager
iomart —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Assistant Services & Quality Manager
Cleaning Scotland Ltd —Glasgow
- From £30,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Programme / Project Manager
Crown Office and Procurator Fiscal Service —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
1d
Outreach Manager
Abbeycare Scotland —Erskine
- £37,500 - £40,000 a year
- Weekend availability
- Management
- Computer literacy
- Data entry
- Free parking
- Sick pay
Quick apply
11d
Operations Manager
EMR Group —Glasgow
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
7d
Assistant Store Manager
Hotel Chocolat —Glasgow
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Route Crime Manager
Network Rail —Glasgow
- £46,701 - £56,963 a year
- Full-time
- Budgeting
- Communication skills
- Negotiation
1d
Executive Assistant to Director
Kirkie Stores —Kirkintilloch
- £32,000 - £36,000 a year
- Full-time
- Google Suite
- Research
- Microsoft Office
Quick apply
7d
Operations Manager
Bullet Express —Bothwell
- Overtime
- Customer service
- Continuous improvement
- Team management
5d
Deputy Head of Events
University of Stirling —Stirling
- Full-time
- Writing skills
- Public speaking
- Analysis skills
14d
Product Support Manager
Jaguar Land Rover —Irvine
- £107,000 - £150,000 a year
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Branch Manager
CITY ELECTRICAL FACTORS LTD —Stirling
- £35,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
Assistant Manager
Everyman Media —Glasgow
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
Regional Operations Manager
OCS Group —Glasgow
- Monday to Friday
- Team management
- Recruiting
- Budgeting
Quick apply
7d
Partnerships Manager
MCR Pathways —Scotland
- From £31,390 a year
- Full-time
- Business development
- Presentation skills
- Recruiting
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Assistant General Manager
Family entertainment Venue —Glasgow
- Up to £27,500 a year
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Free parking
- Employee discount
Quick apply
8d
Volunteer Services Manager
The Prince & Princess of Wales Hospice —Glasgow
- £31,083 a year
- Full-time
- Supervising experience
- Hospice
- In-person
- Free parking
- Life insurance
Quick apply

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

manager jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Office Manager

Assistant Services & Quality Manager

Programme / Project Manager

Manager

Outreach Manager

Operations Manager

Assistant Store Manager

Route Crime Manager

Executive Assistant to Director

Operations Manager

Deputy Head of Events

Product Support Manager

Branch Manager

Assistant Manager

Porsche Customer Relations Manager

Regional Operations Manager

Partnerships Manager

Assistant General Manager

Volunteer Services Manager

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