Service manager, glasgow Work, Jobs in Glasgow, Sct (with Salaries)

Team Manager - Glasgow (Family Wellbeing Service)
Includem —Glasgow
- £38,354 a year
- Weekend availability
- Management
- English
- In-person
- Store discount
- Annual leave
Quick apply
Customer Service Advisor Glasgow
HM Revenue and Customs —Glasgow
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
3d
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Supreme Courts Support Grade Assistant
Scottish Courts and Tribunals Service —Glasgow
- £27,507 a year
- Full-time
- Annual leave
- Employee discount
Club Manager - Pure Padel Glasgow
Pure Padel —Glasgow
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
Corporate Services Operations Manager
Universo Business Solutions Ltd. —Glasgow
- £57,000 a year
- Analysis skills
- Bachelor's degree
- Organisational skills
- Free parking
- Gym membership
Quick apply
10d
Service Delivery Manager
NHS Scotland —Balloch
- £43,231 - £52,679 a year
- Weekend availability
- Hybrid work
- Project management
- Continuous improvement
- IT
3d
Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Contract Co-Ordinator
Jackson Lift Services Limited —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
11d
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
13d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Senior Communications Officer- Communications and Engagement
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Annual leave
- Employee assistance programme
11d
Deputy Manager
Iceland —Glasgow
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
New Business Administrator
Ross and Liddell Ltd —Glasgow
- 8 hour shift
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Annual leave
Quick apply
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Customer Expert - Public Sector
Teleperformance —Glasgow
- £27,601.60 a year
- Full-time
- Customer service
- Typing
- In-person
- Paid training
- Work from home
Reviewer
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
11d

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Team Manager - Glasgow (Family Wellbeing Service)

Includem -
Glasgow

Quick apply

Job details

Full-time
£38,354 a year

Benefits

Store discount
Annual leave
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Management
SSSC
GCSE
Social work
English
Leadership
A Level

Full job description

Job Title: Team Manager - Glasgow

Hours and work pattern: Full time. 37 hours per week. 5 days over 7.

Reports to: Assistant Service Manager

Salary: £38,354 starting salary

Holiday entitlement: 28 days per annum plus 9 public holidays. After 5 complete years service annual leave increases to 31 days per annum.

Base: Academy Office Park, Unit 6000, Gower Street, Glasgow, G51 1PR

Purpose & Context of Role

This team Manager post will manage a family wellbeing team alongside additional services. The additional services are still to be agreed at this time. Includem's family wellbeing team is part of the Whole Family Support through General Practice Programme.

Overall, the focus of the Team Manager is to lead and develop a team of professional individuals to be accountable, responsible to take managed risk in order to meet the needs of the young people, their families/carers and service funders from entry through transitions to exit, ensuring outcomes are evidenced and recorded on our Management Information System.

Key Priorities of the Role

Service Delivery

Managing service delivery to maximise capacity and ensure compliance with contract specifications and in line with professional and organisational standards, whilst also evidencing support to YP through transitions beyond Includem. Maintaining a YP focus on relation to services delivered by ensuring best outcomes are achieved and recorded for young people. This includes having an overview of referral priorities, and subsequent support planning, risk assessment, use of A Better Life and the disengagement process in line with SHANARRI indicators. To ensure the referral routes into Includem meet the organsiational purpose and ensure the service delivery remains focused on the high risk, most vulnerable and excluded young people. Actively participate in helpline service and management back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.

Staff

Proactively manage individuals and teams and be accountable for:

Levels of performance of individuals and team: Effective use of the Policies, Procedures and Standards to ensure professional workforce / Transparency and accountability re decision making / Quality of PMDR & supervision provided to all staff / Ensuring a safe working environment through effective risk enablement.

Demonstrate leadership and vision for staff team by: Create shared understanding and vision re strategic objectives / Role model appropriate practice standards and professional boundaries / Adopts a learning culture with team building, team training & team development sessions being evident to increase professional practice / To recognise how dispersed leadership at all levels increase individual capability and evidences better impact for young people and their families/carers / To work collaboratively and effectively with all functional supports & other service staff across the organisation.

Resources Managing

Staff resources & deployment in an effective, efficient and ethical manner, including: Understanding costs / Managing sickness & absence / Monitoring staff activity / Succession Planning.

Ensure auditing and effective management of staff resources in relation to: Petty Cash - Mileage - Deployment activities in relation to YP support planning.

Ability to recognise individual strengths and development areas and actively takes responsibility for continued professional development of self and others. Actively uses the full range of information resources in relation to Includem’s Management Information Systems (MAPS) & reporting frameworks to demonstrate effective tracking and recording of YP outcomes from referral through transition to exit.

Influence

Ensure self-presentation is professional, credible accurate and accountable in external and internal operational relationships in order to / Ensuring more positive outcomes for YP / Ensure effective transitions are achieved for young people to sustain successful independence beyond Includem / Be able to articulate and endorse the Includem framework of intervention and full range of services available / Make a useful contribution to wider strategic/policy agenda internally and externally as necessary.

Engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working Models positive leadership that is accountable, positively role models and leads by example. Ensure evaluation of Includem service is happening at all levels and that information is actively recorded and utilised to promote services internally and externally.

Quality Assurance

Quality of work is apparent through effective support planning and into transitions. Quality of work is tracked and monitored through effective supervision.

Auditing and measurement processes evidence that practice is meeting Includem standards, P&P, National Standards and is producing positive outcomes for YP.

KPI’s are effectively delivered, with particular emphasis on feedback from YP, Parent/Carers and transform these into improvements to service/performance. Seek to ensure complaint resolution at the earliest opportunity.

Closing Date: 31st July 2026

Group interviews: 11th August 2026

Individual interviews: 19th August 2026

Job Type: Full-time

Pay: £38,354.00 per year

Benefits:

Company pension
Employee discount
On-site parking
Sick pay
Store discount

Application question(s):

Have you been referred by someone from Includem? If so, who?
Available to work between the hours of 08:00 - 22:00 including weekends?
Are you currently registered with SSSC?

Experience:

Social work: 2 years (required)

Language:

Fluent English (required)

Licence/Certification:

Full UK Driving License and Access to a Roadworthy Vehicle (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service manager, glasgow jobs in glasgow, sct

Team Manager - Glasgow (Family Wellbeing Service)

Customer Service Advisor Glasgow

Travel Sales Consultant

Supreme Courts Support Grade Assistant

Club Manager - Pure Padel Glasgow

Corporate Services Operations Manager

Service Delivery Manager

Customer Experience and Insight Manager

Field Operations Manager

Contract Co-Ordinator

Learning & Development Manager

Helpdesk Supervisor - Glasgow Head Office

Client Service Team Leader 24/7 shift pattern

Customer Service Team Manager 24/7 shift pattern

Senior Communications Officer- Communications and Engagement

Deputy Manager

New Business Administrator

Service Desk Team Leader - Glasgow Head Office

Customer Expert - Public Sector

Reviewer

I want to receive the latest job alerts for service manager, glasgow in glasgow, sct

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