Customer service representative Work, Jobs in Glasgow G51 (with Salaries)

Customer Service Advisor
StepChange —Glasgow
- £24,700 - £28,228 a year
- Full-time
- Hybrid work
- Budgeting
Quick apply
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Customer Service Advisor
GP Racing Simulators Limited —Glasgow
- £13.45 an hour
- Part-time
- Bar
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service Advisor (Zero Carbon Living)
OVO Energy —Glasgow
- £26,794 - £27,641 a year
- Full-time
- Continuous improvement
- Travel
- Work from home
- Employee discount
Quick apply
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
006 - Customer Service Representative - Virgin Money (CYBG)
Teleperformance —Glasgow
- £26,436.80 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Banking
- Employee assistance programme
Customer Service Advisor
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
5d
Customer Service Representative - Dayshift - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Employee discount
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Communication skills
Customer Service Representative
BWT UK —Glasgow
- £24,784.50 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service Advisor
TrustFord —Glasgow
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Client Services Administrator
Nuffield Health —Glasgow
- £26,707.20 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Front desk
- Employee discount
- Gym membership
1d
Customer Service Representative
William Hill —Glasgow
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Aviva —Glasgow
- £26,700 - £29,650 a year
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
Customer Care Representative
DPand L —Glasgow
- Computer literacy
- Data entry
- Front desk
Quick apply
Customer Service Representative
Tesco Insurance —Glasgow
- £25,200 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Gym membership
6d
Customer Service Advisor
ACES Eye Clinic —Glasgow
- £27,040 - £27,560 a year
- Full-time
- Annual leave
Customer Service Assistant - Glasgow
Leeds Building Society —Glasgow
- Front desk
- Cash handling
7d

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Customer Service Advisor

StepChange -
Glasgow

Quick apply

Job details

Permanent | Full-time
£24,700 - £28,228 a year

Qualifications

Client engagement
Customer interaction
Budgeting
Data collection
Signposting to community resources

Full job description

Can you build trust quickly and support people through sensitive conversations?

Do you enjoy solving problems and helping people find practical ways forward?

Are you a confident communicator who can listen, reassure and explain information clearly?

You'll support clients who are dealing with financial difficulty, helping them understand their situation, explore their options and take positive steps towards becoming debt free.

You'll need to listen carefully, ask the right questions, interpret personal and financial information, and create realistic budgets that reflect each client's individual circumstances.

It's not just about giving advice, it's how you build rapport, communicate clearly and guide clients through what can feel like an overwhelming moment that makes the difference.

About the Role

As a Debt Advisor, you'll deliver tailored budgeting and appropriate debt advice to clients using our phone and web-based services. You'll help people understand their finances, consider their options and move forward with a clear recommendation that suits their situation.

You'll support clients across England, Scotland, Wales and Northern Ireland, adapting your approach to their individual circumstances and making sure the information you provide is accurate, appropriate and easy to understand.

Full training will be provided, so you don't need previous debt advice experience. What matters most is your ability to communicate with care, solve problems, stay resilient and keep clients at the heart of every conversation.

You'll be based in our Glasgow office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection

Your first 12 weeks will be office based and you will need to be fully available for the first 5 weeks of training.

What You'll Be Doing

Support clients through phone and web-based services with information tailored to their individual circumstances.

Gather, validate and analyse personal and financial information to fully understand each client's situation.

Create realistic budgets that reflect clients' needs, priorities and circumstances.

Use problem-solving skills to identify suitable debt solutions and provide clear recommendations.

Explain complex information in a way that feels clear, practical and manageable.

Adapt your communication style to support clients with different needs, including those who may be vulnerable.

Signpost clients to other departments or external organisations where further support is available.

Keep up to date with changes in advice, legislation, policies and procedures so clients receive accurate information.

Work towards performance objectives while continuing to learn, reflect and develop.

Take part in activities and workshops that help improve service quality, processes and debt advice practice.

About You

You bring empathy, patience and a non-judgemental approach to every conversation. You're someone who can listen carefully, build trust quickly and help people feel supported while working through difficult financial circumstances.

You don't need to have worked in debt advice before. We'll give you the training and support you need. What's important is that you're confident speaking to people on the phone, comfortable using systems and able to make sense of information so you can guide clients towards the right next step.

You're able to stay calm when conversations are sensitive or emotive, maintain effective boundaries and keep the client's needs at the centre of your approach. You're open to feedback, motivated to develop and able to adapt quickly in a fast-paced environment.

You'll thrive in this role if you're motivated by:

Purpose - Helping clients take positive steps towards resolving their financial difficulties.

Growth - Developing your skills through training, coaching, feedback and self-reflection.

Connection - Building rapport with clients and strong working relationships with colleagues.

Impact - Making a real difference by providing clear, appropriate and compassionate support.

Experience working with clients, handling complex queries, supporting people with different needs or working towards performance objectives would be beneficial, but it isn't essential. If you're empathetic, resilient, curious and committed to helping people find the right solution, we'd love to hear from you.

Equality, Diversity & Inclusion

Belonging is central to who we are. We're committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we're here to support you.

Additional Info:

Shift Pattern Flexible and various shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am-8pm, and Saturdays, 9am-2pm. Shifts may include a combination of long and short days, including Saturdays. The first 12 weeks will be office based and you will need to be fully available for the first 5 weeks of training.

Contract Type Permanent

Hours of Work per Week 35 hours per week, with flexible options to work 37.5 or 40 hours per week, with salary adjusted pro rata.

Additional Benefits Hybrid working

Quick apply

Refine Your Search

customer service representative jobs in glasgow g51

Customer Service Advisor

Specialist Customer Care Advisor - Telephony

Customer Service Advisor

Customer Service Advisor (Zero Carbon Living)

Customer Service Agent

006 - Customer Service Representative - Virgin Money (CYBG)

Customer Service Advisor

Customer Service Representative - Dayshift - Glasgow

Customer Service Representative Lloyds Banking Group Disputes

Specialist Customer Service Advisor

Customer Service Agent