Incident manager Work, Jobs in Gorgie, Edh (with Salaries)

Major Incident Manager
Standard Life —Edinburgh
- £60,000 - £75,000 a year
- Hybrid work
- Communication skills
- Annual leave
6d
Operations Manager
BidvestNoonan —Musselburgh
- £38,000 a year
- Full-time
- English
- Quality control
- Travel
Quick apply
Trunk Road Incident Liaison Officer
BEAR Scotland Limited —Queensferry
- Weekend availability
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Business development
- No degree
- Mentoring
Full Time Beadle ( Church Officer)
St. Giles Cathedral —Edinburgh
- £26,437 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
Service Delivery/Transition Manager- Edinburgh or Bristol
FDM Group —Edinburgh
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
- Annual leave
Operations Manager
Fig & Willow —Edinburgh
- £45,000 - £48,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
4d
Crisis Response Manager
Standard Life —Edinburgh
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
10d
CMDB Configuration Manager
Computershare —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Work from home
Site Manager
Elements Solutions Inc —Glenrothes
- From £77,000 a year
- Engineering
- Bachelor's degree
- Continuous improvement
Senior CMDB Manager- Edinburgh
FDM Group —Edinburgh
- Hybrid work
- Presentation skills
- Agile
- Annual leave
Operations Manager – Leakage Framework
Hydrosave UK Ltd —Edinburgh
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Team Manager
Nationwide Building Society —Dunfermline
- From £32,800 a year
- Full-time
- Analysis skills
- Team management
- Organisational skills
5d
Group Operations Manager
Proclad —Glenrothes
- Full-time
- Data analysis skills
- Continuous improvement
- Mentoring
Reliability Manager
Fox's Burton's Companies —Edinburgh
- Day shift
- Bakery
- Continuous improvement
- Team management
Retail Manager (Post Office + Banking Hub)
Sri Nidhi BH Limited —Cowdenbeath
- £42,000 - £45,000 a year
- Full-time
- Management
- Team management
- In-person
Quick apply
12d
Group Operations Manager
Proclad Group —Glenrothes
- Full-time
- Data analysis skills
- Continuous improvement
- Mentoring
IT Manager, Commercial Applications (Salesforce O2C)
Dexcom —Edinburgh
- Full-time
- Salesforce
- Bachelor's degree
- Team management
Health and Safety Advisor (Berwick Bank)
Jones Bros Civil Engineering —East Lothian
- Full-time
- PMP
- Computer literacy
- Travel
Quick apply
6d
Change Manager/Analyst- Edinburgh
FDM Group —Edinburgh
- Hybrid work
- Continuous improvement
- Annual leave
5d

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Major Incident Manager

Standard Life -
Edinburgh

Apply Now

Job details

Permanent
£60,000 - £75,000 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Financial Conduct Authority guidelines
BMC Remedy
Stakeholder liaison
IT service management
Process improvement
ServiceNow
Major incident coordination
Root cause analysis
Communication skills

Full job description

We’re looking for a Major Incident Manager to join our IT Service Operations team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

Job Type: Permanent

Location: This role is hybrid based in either Edinburgh, Birmingham or Telford with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 31/08/2026

Salary and benefits: £60,000-£75,000 plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

The Major Incident Manager is responsible for managing and resolving Critical and High IT incidents that significantly disrupt business operations. This role involves coordinating response efforts, minimising downtime, and ensuring effective communication with stakeholders throughout the incident lifecycle. The Major Incident Manager plays a crucial role in restoring normal service operations as quickly as possible while adhering to ITIL best practices and organisational procedures.

Key Accountabilities:

Incident Leadership: Own and coordinate all major incidents from initiation to resolution, acting as the single point of contact for stakeholders.
Rapid Decision-Making: Assess impact and make critical decisions under pressure, including escalation to Bronze/Silver/Gold command and regulatory bodies (e.g., FCA).
Stakeholder Communication: Deliver timely, accurate updates to executives, business units, and third-party suppliers throughout the incident lifecycle.
Third-Party Management: Ensure suppliers (TCS, Cognizant, Servaada, etc.) adhere to SLAs and contractual obligations during incident resolution.
Regulatory Compliance: Maintain audit-ready documentation and ensure adherence to FCA and other regulatory requirements.
Post-Incident Reviews: Drive root cause analysis, formal problem reviews, and implement preventive measures to reduce recurrence.
Governance & Reporting: Produce executive-level reports, track SLA performance, and manage service credits.
Crisis Management: Activate business continuity plans and coordinate escalation paths during severe disruptions.
Tooling & Process Ownership: Ensure effective use of incident management tools (e.g., ServiceNow) and alignment with ITIL best practices.
Leadership Under Pressure: Maintain authority and composure during high-pressure situations, guiding technical teams to swift resolution.
Process Optimisation: Develop and refine the major incident management process to improve efficiency and effectiveness.

What are we looking for?

Significant experience as a Major Incident Manager, preferably within financial services, with a proven track record of managing high-impact incidents in complex enterprise environments.
Experience in designing, developing and implementing a Major Incident Management Framework, ensuring alignment with ITIL best practice and enterprise Service Management Standards
Expertise in end-to-end incident lifecycle management, ensuring rapid resolution of critical issues to minimise business disruption.
Skilled in stakeholder communication, root cause analysis, and implementing continuous improvement strategies for incident processes.

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life #LI-GJ1

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

Apply Now

Refine Your Search

incident manager jobs in gorgie, edh

Major Incident Manager

Operations Manager

Trunk Road Incident Liaison Officer

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Full Time Beadle ( Church Officer)

Service Delivery/Transition Manager- Edinburgh or Bristol

Operations Manager

Crisis Response Manager

CMDB Configuration Manager

Site Manager

Senior CMDB Manager- Edinburgh

Operations Manager – Leakage Framework

Team Manager

Group Operations Manager

Reliability Manager

Retail Manager (Post Office + Banking Hub)

Group Operations Manager

IT Manager, Commercial Applications (Salesforce O2C)

Health and Safety Advisor (Berwick Bank)

Change Manager/Analyst- Edinburgh

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