Service engineer Work, Jobs in Grangemouth (with Salaries)

Enterprise Services - Service Engineer
Schuh —Livingston
- Full-time
- Windows
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
6d
Field Service Engineer - Edinburgh
Franke —Falkirk
- Weekend availability
- Computer literacy
- Computer skills
- Life insurance
Junior Project Engineer
M Group —Grangemouth
- £32,000 a year
- Overtime
- Engineering
- Travel
- Annual leave
- Employee assistance programme
14d
Data Centre Specialist
Axiom Technologies —Stirling
- Part-time
- Bachelor's degree
- In-person
- Communication skills
Commissioning Engineer
M Group —Grangemouth
- Overtime
- Hybrid work
- Annual leave
- Employee assistance programme
Tail Lifts - Mobile Service Engineer
Stone Hardy —Bathgate
- From £30,000 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Travel
- Life insurance
Quick apply
10d
Autoclave & Washer Systems Engineer
Andersen Caledonia —Bellshill
- £35,000 - £40,000 a year
- Part-time
- Microsoft Word
- Maintenance
- In-person
- Free parking
Quick apply
Lift Service Engineer
Pickerings Lifts —Glasgow
- £45,000 - £65,000 a year
- Overtime
- Customer service
- Maintenance
- Communication skills
- Free parking
- Annual leave
Quick apply
Street Lighting Engineer
Falkirk Council —Falkirk
- £48,249 - £52,184 a year
- Customer service
- Computer literacy
- Engineering
1d
Field Service Engineer
DD Products & Services —Scotland
- £33,000 - £45,000 a year
- Full-time
- Maintenance
- Gym membership
- Sick pay
Quick apply
Service Engineer - Warehouse
Pinnacle Fitness Solutions —Dalgety Bay
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- Forklift
- Travel
Quick apply
Field Service Engineer
Dransfields —Edinburgh
- £29,203 a year
- Weekend availability
- Maintenance
- Programmable logic controllers
- Electrical experience
- Sick pay
Quick apply
Mobile Supervisor
Equans —North Lanarkshire
- £44,412.57 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Annual leave
- Employee assistance programme
9d
Solar PV Design Engineer
OCS Group —Stirling
- Monday to Friday
- Contracts
Quick apply
Field Service Engineer
LEGRAND Care UK —Glasgow
- £34,000 - £40,000 a year
- Weekend availability
- Customer service
- Travel
- Hand tools
- Employee assistance programme
- Sick pay
Quick apply
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Service Administrator
Lovat's Group Limited —Loanhead
- From £12.71 an hour
- Full-time
- Microsoft Outlook
- English
- Accounting
Quick apply
9d
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Google Suite
- Mentoring
- SharePoint
- Annual leave
Project Engineer
RSE —Cumbernauld
- Management
- Engineering
- Communication skills
- Employee discount
Senior Systems Engineer (SI)
M Group —Grangemouth
- £45,000 - £55,000 a year
- Overtime
- Programmable logic controllers
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
7d

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Enterprise Services - Service Engineer

Schuh -
Livingston

Apply Now

Job details

Full-time
6 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Flexible schedule

Qualifications

Jira
Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident queue management
CCNA
User account provisioning
Incident documentation
Microsoft Exchange
Windows
Network infrastructure
User account management
Continuous improvement
IT permissions management
Computer hardware
Technical support incident logging
Network support
SharePoint
Technical writing
ServiceNow
IP networking
Customer support
VMWare
IT incident logging
Application support
Incident log maintenance
vSphere
Intune
Mobile devices

Full job description

Join Our Enterprise Support Team
We are seeking a proactive, customer-focused Service Desk Engineer to join our Enterprise Service Desk at Schuh’s Livingston Head Office. This is an exciting opportunity to be part of a modern, fast-paced technical support team that underpins the technology used across our stores, remote teams, and head office.
About the Role
As a Service Desk Analyst, this role will act as an internal subject matter expert and escalation point for our third-party Service Desk and network support teams. Day-to-day Service Desk support, including standard incident handling and request fulfilment, is managed by our third-party support partner. This role will focus on supporting escalations, providing business context, coordinating investigations, and helping to drive service improvements across the support model.
Key Responsibilities
Enterprise Service Desk Operations

Act as an escalation point for the third-party Service Desk team where incidents or requests require internal input, business context, prioritization, or coordination with specialist teams.
Support complex or high-impact issues that have been escalated from the third-party support partner, ensuring clear ownership, communication, and progress tracking.
Work with the third-party support partner and internal technical teams to ensure escalated issues are investigated, progressed, and resolved in line with business priorities.

Hardware Support

Troubleshoot, maintain, deploy, and upgrade IT hardware including laptops, desktops, mobile devices, peripherals, and meeting-room equipment.
Manage hardware lifecycle tasks: asset tagging, tracking, and inventory maintenance.

Software & Applications

Install, configure, and support a range of software across Windows, macOS, and mobile platforms.
Support cloud and SaaS applications including Microsoft 365, Teams, SharePoint, OneDrive, and business-specific tools.

Networking & Connectivity

Act as the internal escalation point for complex network-related incidents where additional business context, prioritization, or coordination is required.
Support VPN, Zero Trust, and remote access technologies.
Work closely with the third-party network support partner to review escalations, coordinate investigations, track progress, and ensure clear communication between the supplier, Service Desk, and wider business.

User & System Administration

Create and manage accounts, permissions, and security groups in Azure AD / Entra ID.
Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune-managed devices.
Assist with VoIP and unified communications platforms such as Cisco Webex or Teams Phone.

Continuous Improvement

Create and update documentation, knowledge base articles, and support procedures.
Participate in evaluating new hardware, software, and technologies that benefit the business.

Out-of-Hours & On-Call Participation
As part of the role, you will participate in an out-of-hours on-call rota to ensure critical services and systems remain supported outside standard business hours. This includes:

Providing remote support for high-priority incidents that require immediate attention.
Escalating issues to specialist teams where appropriate.
Monitoring key systems and responding to alerts raised by automated tooling or Service Desk systems.
Ensuring clear communication and accurate incident logging for any out-of-hours activity.
Working within agreed SLAs to maintain service availability and minimise disruption to the business.

Participation in the on-call rota is shared fairly across the team as part of the role’s operational responsibilities.
Tech Stack Exposure

Windows 10/11, macOS, iOS/Android
Microsoft 365, Azure AD / Entra ID, Intune (Endpoint Manager)
VMware vSphere / Hyper-V
Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
Cloud services & identity management
Enterprise ITSM tools (ServiceNow, Jira Service Management, or similar)

About You

Has previous IT support or service desk experience within a networked or enterprise environment.
Understands Windows OS, Microsoft 365, and networking basics.
Is organized, reliable, and able to work under pressure with excellent attention to detail.
Communicates clearly and provides outstanding customer service.
Learn quickly and confidently about tackling new or unfamiliar technical challenges.
Operates with integrity, professionalism, and a positive attitude.
Holds a full UK driving license and can travel to Livingston daily.

Nice to Have

Previous experience supporting networking in a retail environment, including stores, head office locations, or distributed sites.
CCNA certification or equivalent networking qualification would be advantageous.
Relevant hands-on networking experience, including switches, routers, Wi-Fi, VLANs, DNS, DHCP, PN, and basic troubleshooting.

About the perks/benefits

Up to 40% product discount for you and your loved ones
Up to 28 days holiday (including bank holidays)
PLUS your birthday off to celebrate you
Flexible working hours and hybrid working options
Perk platform for hundreds of discounts
Manage, save and access your wages as you earn them to get paid your way
Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services
A pension scheme to help you save for the future
Development and progression opportunities across stores and Head Office

A paid volunteering day and opportunities to be a part of our company Purpose Groups
About schuh
At schuh we are the ‘Same but different’.
By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact [email protected]

#INDHP

Apply Now

Refine Your Search

service engineer jobs in grangemouth

Enterprise Services - Service Engineer

Field Service Engineer - Edinburgh

Junior Project Engineer

Data Centre Specialist

Commissioning Engineer

Tail Lifts - Mobile Service Engineer

Autoclave & Washer Systems Engineer

Lift Service Engineer

Street Lighting Engineer

Field Service Engineer

Service Engineer - Warehouse

Field Service Engineer

Mobile Supervisor

Solar PV Design Engineer

Field Service Engineer

Service Desk Engineer

Service Administrator

3rd Line Senior Support Consultant

Project Engineer

Senior Systems Engineer (SI)

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