Senior resident experience assistant arbour, milton keynes Work, Jobs in Gravenhurst, Bdf (with Salaries)

Senior Resident Experience Assistant - Arbour, Milton Keynes
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Seasonal Sales Assistant (4hr) - Milton Keynes
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AOS TRADING LIMITED —Milton Keynes
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Churchill Group —Milton Keynes
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Loupe —Milton Keynes
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YMCA MK —Milton Keynes
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Children's Services Support Assistant
Milton-Keynes-Council —Milton Keynes
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Senior Resident Experience Assistant - Arbour, Milton Keynes

Savills Management Resources -
Milton Keynes

Apply Now

Job details

Full-time
£37,500 a year
2 days ago

Benefits

Employee discount

Qualifications

Computer literacy
Candidate screening
Complaint handling
Tenant engagement
Social media platforms
Quality assurance
Client services
Quality control
Property maintenance inspection
Front desk
Residential lettings
Computer skills
Household contractor coordination
Events management
Facilities maintenance
Marketing
Property management

Full job description

Purpose of the Role

To provide on-site property management services to an exciting stabilized BTR development comprising 306 apartments in Milton Keynes.

Responsible for the delivery of a first-class customer experience along with your wider team, who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Senior Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

Assist the General Manager in management of the day to day resident services, to ensure processes are efficiently managed and provide first class customer service to residents.
Be the first point of for all residents and visitors alongside the Resident Experience Assistants.
Assist the Resident Experience Assistants with the planning and running of resident events and community building initiatives.
Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
Management of amenity space hiring
Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers (in the absence of a Leasing representative on site).
Completing all applicant vetting in line with Savills procedures
Ensuring marketing portals remain up to date at all times
Organising and running tenant services via third parties and in-house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
Organising minor works between tenancies to maintain first class presentation of apartments
Completing and managing the of check in and check out reports
Determining deposit returns and completion of admin alongside the REM.
Carrying out mid-term inspections
Arrears chasing and reporting
Work alongside the Maintenance Operative to ensure H&S statutory requirements are met across the development
Management of waste as required with bin rotations and inspections.
Responding to resident complaints, inline with Savills procedures.
Ensure all resident deliveries are received and placed correctly in the parcel room. Daily parcel room management.
Conduct regular audits on Resident app requests.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Experience in undertaking viewings would be an advantage

Working Hours - 5/7 days - 40 hours per week

Salary - £37.5k pa

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

senior resident experience assistant arbour, milton keynes jobs in gravenhurst, bdf

Senior Resident Experience Assistant - Arbour, Milton Keynes

Sales Assistant-Milton Keynes-

Night Pack Assistant-Milton Keynes-

Live In Care Assistant

Mercedes-Benz Receptionist / Host

Receptionist

Digital Content Creator

Travel Sales Consultant

Customer Care Advisor

Customer Service & Sales Coordinator

Customer Complaints Advisor

HR Customer Administrator

Seasonal Sales Assistant (4hr) - Milton Keynes

People Services Assistant

Customer Support & Operations Manager

Read Coder/Medical Records Administrator

Cleaning Account Manager

Sales Executive

Office Manager

Children's Services Support Assistant

I want to receive the latest job alerts for senior resident experience assistant arbour, milton keynes in gravenhurst, bdf

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