Customer experience manager Work, Jobs in Great Glen, Lec (with Salaries)

Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
9d
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
5d
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
22h
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
13d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
6d
Administrator
Pilgrims' Friend Society —Leicester
- £20,605 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Benugo —Leicester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
eCommerce International Regional Manager
NEXT —Leicester
- £66,000 - £91,000 a year
- Full-time
- Sales
- Free parking
- Employee discount
International Market Manager
Steris —Leicester
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Analysis skills
Quick apply
General Merchandise Manager
Sainsbury's —Leicester
- From £32,700 a year
- Management
- Leadership
- Employee discount
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
10d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
13d
Aftersales Manager
Listers —Nuneaton
- £60,000 a year
- Full-time
- Leadership
- Health & wellbeing programme
- Employee discount
11d
Repairs Team Leader
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Weekend availability
- Hybrid work
- Maintenance
- Construction experience
- In-person
- Relocation assistance
- Annual leave
CI Manager
GXO Logistics —Northampton
- Up to £57,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Business Unit Manager
Pyramid International —Leicester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Free parking
- Employee discount
Quick apply
3d
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme

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Manager

Six Spa
Wigston Magna

Quick apply

Job details

Permanent | Full-time
From £32,000 a year
9 days ago

Benefits

Employee discount

Qualifications

Hospitality
Customer service
Host/hostess experience
Supervising experience
Computer skills
Leadership
Communication skills

Full job description

Spa Manager

About the Role

We are looking for a proactive, professional, and hands-on Spa Manager to join our private luxury spa. This is a varied role that combines day-to-day spa operations with management responsibilities. You will lead by example, ensuring every guest receives an exceptional experience while maintaining the highest standards across both front and back of house.

This is not purely a management position—you will be actively involved in the daily running of the spa, working alongside the team to deliver outstanding service.

Key Responsibilities
Guest Experience & Front of House

Welcome and host guests in a warm, professional manner.
Deliver exceptional customer service throughout each guest's visit.
Manage guest enquiries, bookings, and any customer concerns or complaints efficiently.
Ensure the reception and guest areas are clean, organised, and presented to a luxury standard.
Maintain a calm, welcoming, and professional atmosphere at all times.

Spa Operations

Prepare the spa for daily operation, ensuring all facilities are clean, stocked, and ready for guests.
Carry out cleaning duties throughout the day and ensure exceptional hygiene standards are maintained.
Reset treatment rooms and communal areas between guest visits where required.
Ensure the spa operates smoothly and efficiently during opening hours.
Maintain compliance with all health, safety, and cleanliness procedures.

Team Management

Lead, motivate, and support the spa team.
Manage staff rotas and daily schedules.
Oversee staff performance, training, and development.
Delegate duties effectively and ensure all team members meet expected standards.
Foster a positive, professional, and supportive working environment.
Assist with recruitment and onboarding when required.

Back of House Management

Manage stock levels and oversee inventory control.
Order spa products, cleaning supplies, consumables, and operational equipment.
Monitor supplier relationships and coordinate deliveries.
Ensure storage areas remain organised, tidy, and fully stocked.
Complete administrative tasks accurately and on time.
Maintain operational records, checklists, and documentation.
Help develop and improve operational procedures where needed.

Business & Administrative Responsibilities

Oversee the smooth day-to-day running of the spa.
Ensure both front and back of house operate efficiently and consistently.
Monitor opening and closing procedures.
Manage cash handling and end-of-day reconciliations where applicable.
Ensure company standards and policies are followed by all staff.
Identify opportunities to improve guest experience and operational efficiency.
Liaise with the business owner regarding staffing, maintenance, stock, and operational needs.
Coordinate with external contractors or maintenance providers when necessary.
Ensure equipment is maintained and report any faults promptly.

What We're Looking For

The ideal candidate will:

Have previous management or supervisory experience, ideally within hospitality, wellness, leisure, luxury retail, or spa environments.
Be confident leading a team while remaining hands-on in daily operations.
Have excellent customer service and communication skills.
Be highly organised with strong attention to detail.
Be capable of multitasking in a fast-paced environment.
Take pride in maintaining exceptional cleanliness and presentation standards.
Be proactive, reliable, and able to solve problems independently.
Have good computer skills and experience with scheduling or booking systems (preferred).
Be flexible to work weekends, evenings, and holidays where required.

What We Offer

A friendly and supportive working environment.
Opportunity to be part of a growing luxury spa.
A varied and rewarding role with genuine responsibility.
Staff benefits and discounts (where applicable).
Opportunities for progression as the business continues to grow.

If you are organised, personable, and passionate about delivering exceptional guest experiences while leading a team by example, we'd love to hear from you.

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in great glen, lec

Manager

Customer Service Manager

Customer Care and Planning Manager

Customer Service & Operations Manager

Key Account Director

Head of Operations

Administrator

General Manager

Customer Relationship Manager

eCommerce International Regional Manager

International Market Manager

General Merchandise Manager

Operations Manager

Commercial Manager

Ownership Experience Manager – Customer Community & Loyalty

Aftersales Manager

Repairs Team Leader

CI Manager

Business Unit Manager

No2 Deputy Manager

I want to receive the latest job alerts for customer experience manager in great glen, lec

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