Customer support & client services occupations Work, Jobs in Great Harwood, Lan (with Salaries)

Retention and Customer Experience Specialist
Walker Fire Ltd —Preston
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
2d
Telecoms Customer Service/Billing
UNIFIED WORLD COMMUNICATIONS LTD —Blackburn
- Up to £13.19 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
6d
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Customer Contact Administrator
Richmond Scientific Ltd —Chorley
- From £13 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2d
Customer Service Advisor - BT
BT Local Business —Burscough
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Contact Centre Agent
Avnet —Preston
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Employee discount
12d
Customer Service Advisor
Luxus Design Ltd —Preston
- £10.85 - £12.71 an hour
- Full-time
- Sales
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
Membership Lead
CPDme —Clitheroe
- £24,950 - £27,950 a year
- Full-time
- Customer service
- Presentation skills
- Bachelor's degree
Quick apply
4d
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
3d
Customer Support Executive
PC Group —Blackburn
- Temporary
- Hybrid work
- APIs
- Communication skills
Quick apply
Receptionist
Face For Business —Burscough
- From £25,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience & Sales Advisor
Panaz Ltd —Burnley
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Flexible schedule
- Sick pay
Customer Service Advisor
Search Hiredonline —Skipton West
- £24,750 a year
- Monday to Friday
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
4d
Customer Support Advisor
Capsil Ltd —Salford
- From £24,850 a year
- Weekend availability
- English
- Driving
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
10d
Customer Service Advisor
The Guinness Partnership —Oldham
- £29,897 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
12d
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
5d

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Retention and Customer Experience Specialist

Walker Fire Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
£28,000 a year
2 days ago

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Contracts

Full job description

Retention and Customer Experience Specialist

The Retentions and Customer Experience Specialist is a key role in the Customer Service Department. The role provides the UK group with the opportunity to build relationships with our customers who have cause to consider withdrawing their service contracts. The Retentions and Customer Experience Specialist must successfully retain customers who seek to leave the group and turnaround the negative relationship into a positive customer experience which provides business growth. The Retentions and Customer Experience Specialist will work with customers highlighted by the Credit Control Team, in addition to liaising with our Sales, Operations and Customer Services Team. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.

Person Specification

Confident and self-aware with the ability to communicate professionally
Able to influence positively to gain effective outcomes
Able to maintain performance in stressful and challenging circumstances
Able to build and maintain long-term professional relationships both internally and externally
Able to identify solutions to suit internal and external customers always considering commercial viability
Produce high-quality work ensuring recording and use of systems is accurate
Effective organisation to ensure priorities, goals and deadlines are achieved

Company Competencies:

Communication

Someone with confidence, self-awareness and the ability to make a positive impression on others. Someone who demonstrates professional credibility by communicating verbally and in writing to be clearly understood and make an impact. Someone who is energetic, committed and determined to deliver results. Someone who is dependable, reliable and accountable for their own behaviour and has a willingness to learn, expand their own skill set and pursue their career with the Company.

Relationships

Maintain personal performance and confidence in difficult, stressful, ambiguous and challenging circumstances.Recognise and act on signals of stress and respond appropriately when working under conditions of continuous pressure.Deals with situations in infancy to avoid future complicationsRecognising individuality and encouraging empathy, mindfulness and respect.

Teamwork

The ability to build and sustain long-term professional relationship-based trust, respect and understanding. Someone who works co-operatively and with flexibility with others as part of a team (as opposed to working competitively or separately). It includes respect for other individuals by listening to and recognising the validity of others’ opinions, feelings and motivations.

Performance

Ensure all Company systems are supported and entry is accurate.
Support all colleagues with accurate and timely responses.
Produce high-quality written work ensuring all recording activity and administration is accurate, and effective organization is employed to ensure priorities, goals and deadlines are met

Commitment

A person who supports Health and Safety requirements of the HSE and the Company and works within their guidelines. Someone who ensures all anomalies and issues are addressed promptly, professionally to ensure employees and environment are not exposed to unnecessary risk.The ability and willingness to produce high-quality work by seeking out and providing relevant information, attention to detail, insisting on clarity of information and maintaining the system correctly.

Technical

The ability to perform end to end dispute/query reviews, pull necessary information from multiple systems and confidently communicate between departments to secure the customer the resolution they desire, whilst ensuring the decision remains commercially viable. Someone who has strong attention to detail and ensures all information is covered and correctly reviewed and assessed before communicating the decision back to the client/customer.

Responsibilities:

Manage cases which highlight customers who wish to cancel their service contracts.
Ensure you possess a sound knowledge of customers’ service agreements and the product and/or service offering we supply.
Work in support of the internal retentions process to ensure all cases are managed compliantly and complete all required actions to close accounts, and ensure all actions are documented clearly on all systems.
Through accurate administration record and update customer information within the CRM database ‘Sugar’, ensuring contract and any pricing adjustments are confirmed across relevant platforms.
Respond positively and timely to customer complaints and communicate persuasively to encourage customers, who may have had a negative experience, to remain with the Group.
Ensure retention decisions are commercially viable, and any pricing reductions or sales opportunities are commercially and financially robust.
Maintain a thorough understanding of product range and ensure you can articulate to the customer the rational for our product offering and services.
Ensure customers are educated in relation to the service we provide and any relevant British Standards which apply to their contract or complaint.
Ensure you are aware of all pricing matrices, and any applicable linked promotions or discounts in relation to multi-discipline service contracts
Achieve targets and objectives set, which will include Performance targets as well as set KPI’s.
Promoting and driving continuous improvement within the department and company.
Supporting colleagues at all levels by sharing knowledge, helping and effectively managing conflict in a professional manner

Pay: £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in great harwood, lan

Retention and Customer Experience Specialist

Telecoms Customer Service/Billing

Call Centre Agent

Customer Contact Administrator

Customer Service Advisor - BT

Customer Care Coordinator

Contact Centre Agent

Customer Service Advisor

Membership Lead

Customer Help Desk Advisor

Customer Service Manager

Customer Support Executive

Receptionist

Aftersales Advisor

Customer Experience & Sales Advisor

Customer Service Advisor

Customer Support Advisor

Customer Service Account Manager

Customer Service Advisor

Customer Service Advisor - Omnichannel

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