Client services occupations Work, Jobs in Great Leighs, Ess (with Salaries)

Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- ERP systems
- English
- Continuous improvement
- Free parking
- Annual leave
Client Account Manager
FSE Digital —Great Baddow
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Services Advisor
ECCO Safety Group —Colchester
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Salesforce
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Administrator – Client & Wealth Manager Support
Charles Stanley —Chelmsford
- Full-time
- Writing skills
- Administrative experience
- Organisational skills
2d
Platform Delivery Specialist
PIB Group Services Ltd. —Chelmsford
- Hybrid work
- Communication skills
Quick apply
Customer Service Representative
Trescal —Basildon
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Quick apply
10d
Client Administrator
Seed Environmental —Epping
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee assistance programme
- Life insurance
Quick apply
Dental Lab Customer Service Associate
Leixir Dental Group —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
7d
Aftersales Administrator
The Watches of Switzerland Group —Chelmsford
- Organisational skills
- Communication skills
- Employee assistance programme
Temporary Client Services Coordinator
Tetra Tech —Laindon
- Microsoft Office
- Administrative experience
- Communication skills
8d
Trainee Client Manager - Insurance Broking
Marsh —Witham
- Full-time
- Data entry
- Organisational skills
- Communication skills
3d
Dental Lab Customer Service Associate
Dental Infinity Laboratory Ltd —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
Quick apply
School Relations - Photography
Carmel Jane Photography Ltd —Ingatestone
- £30,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- School
Quick apply
9d

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Service Support Coordinator

RDC -
Braintree

Apply Now

Job details

Full-time

Qualifications

Internal department liaison
Computer skills
Customer support
Customer interaction
Stock coordination

Full job description

Job Title - Service Support Coordinator
Reporting To - Senior Service Manager

Role Purpose

Supporting Service Manager on delivering excellent customer service. To conduct the transactional side of the business, with detailed interaction with internal systems to log and progress work through the system, provide reporting and first line query resolution.

Generation of quotations for existing clients in a timely manner.
Primary point of contact for issue resolution, escalating to Service Manager where applicable.
Support Service Manager in contract profitability by ensuring all fees for created jobs have been added correctly.
Invoice preparation completed in a timely manner and presented to Service Manager for Approval.
Receive and action service requests from customer completed in a timely manner with delays communicated to client.
Ensuring client reporting is in line with sow requirements, data sense checked to ensure correct detail is being shared.
Responsibility for total Stock holding for all allocated accounts, ensuring that stock is managed in line with customer expectations and that stock is within sla timescales whilst in each area of the business.
Support Senior Service Manager/Service Manager by completing any reasonable work request.
Manage discrepancies – Investigating fully before releasing.
Schedule workload through operations, stock and parcel allocation
Generating redeployment orders
Communicate to relevant internal departments to ensure issues are avoided.

Performance Indicators

Achieves goals set in annual employee performance review. (Employee Performance Review)
Being efficient in Service requests to ensure no escalations around delay in response to queries/quotes etc.
Being efficient in Service reporting to ensure no escalations around incorrect / or delayed reporting.
Stock management being managed efficiently and timely, so all stock is moving.

Knowledge, Skills & Experience

Ability to multitask a wide range of tasks over many customers (Essential)
An organised approach to ensure all tasks required are completed in a timely manner. (Essential)
Capable of working on various I.T platforms with Good Excel skills (Essential)
Experience/Confidence in dealing with customers and managing queries in a professional and polite manner (Essential)
A team player with the ability to work with others to achieve the end goal (Essential)
Keen eye for detail in particular ensuring correct fees and data is correct (Essential)
Experience in System Stock Management (preferred but not essential)

Winning Together Competencies - Our Values and Principles

We win by:

Putting customers first: we work hard to get to know our customers, understand their needs and out them at the heart of everything we do. This lets us use our skills and experience to help them in the right way at the right time.
Keeping promises: we’re straightforward, open and honest in all of or dealings. We’re pragmatic and do our very best to keep our promises. When that’s difficult, we help our customers find other ways to solve their problems.

We do it together by:

Understanding people matter: we’re committed to being diverse and inclusive. We build supportive, rewarding relationships and celebrate success. We’re proud of the people we work with, and we treat people as we expect them to treat us.
Considering the long term: we’re building a sustainable and efficient business for the long term. This leads our decisions and actions and helps people trust us.

Apply Now

Refine Your Search

client services occupations jobs in great leighs, ess

Service Support Coordinator

Agent Support Assistant

Repairs Customer Service Representative

Client Account Manager

Customer Services Advisor

Administrator – Client & Wealth Manager Support

Platform Delivery Specialist

Customer Service Representative

Client Administrator

Dental Lab Customer Service Associate

Aftersales Administrator

Temporary Client Services Coordinator

Trainee Client Manager - Insurance Broking

Dental Lab Customer Service Associate

School Relations - Photography

I want to receive the latest job alerts for client services occupations in great leighs, ess

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Job Title - Service Support Coordinator
Reporting To - Senior Service Manager

Role Purpose

Performance Indicators

Knowledge, Skills & Experience

Winning Together Competencies - Our Values and Principles

We win by:

We do it together by:

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client services occupations jobs in great leighs, ess

I want to receive the latest job alerts for client services occupations in great leighs, ess

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Job Title - Service Support Coordinator Reporting To - Senior Service Manager

Role Purpose

Performance Indicators

Knowledge, Skills & Experience

Winning Together Competencies - Our Values and Principles

We win by:

We do it together by:

Job Title - Service Support Coordinator
Reporting To - Senior Service Manager