Senior complaint officer Work, Jobs in Greenford, Gtl (with Salaries)

Senior Complaints Officer
Arbuthnot Latham —London
- Communication skills
- Banking
Senior Parking Officer
Civic Recruitment Limited —Greenwich
- £24.28 an hour
- Full-time
- Team management
- Front desk
- Leadership
Quick apply
8h
Senior Compliance Officer
Teya —London
- Full-time
- Analysis skills
- Bachelor's degree
- Financial services
Senior Democratic Services Officer
Civic Recruitment Limited —Slough
- £375 a day
- Full-time
- Hybrid work
- Research
- Mentoring
- Leadership
Quick apply
Investigations Officer
Department for Energy Security & Net Zero —London
- £43,765 - £53,220 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
8d
Senior Direct Payments Officer
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Computer literacy
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Senior Internet Intelligence & Investigations Officer
Competition & Markets Authority —London
- £49,400 - £53,200 a year
- Part-time
- Analysis skills
- Presentation skills
- Scripting
- Employee assistance programme
- Employee discount
Internet Intelligence & Investigations Officer
Competition & Markets Authority —London
- £39,500 - £43,950 a year
- Part-time
- Computer literacy
- Analysis skills
- Presentation skills
- Employee assistance programme
- Employee discount
Business Support Officer
Connected Stars Ltd —Staines-upon-Thames
- £28,000 - £33,000 a year
- Overtime
- Microsoft Word
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply
8h
Senior Environmental Health Officer
City of Westminster Council —Westminster
- £46,854 - £57,495 a year
- Conflict management
- Training & development
- Communication skills
Detention Gatekeeper Caseworker
Home Office —Croydon
- £38,415 - £38,991 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
10d
Senior Field Intelligence Officer
Fair Work Agency —North London
- £39,377 - £41,494 a year
- Full-time
- Remote
- Computer literacy
- Presentation skills
- Annual leave
- Sick pay
8d
Operational Support Officer
HM Courts & Tribunal Service —St Albans
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Exams Officer & PA to Head
Knowl Hill School —Woking
- Full-time
- Administrative experience
- QuickBooks
- Organisational skills
Quick apply
1d
Probation Officer - London Probation Service
HM Prison & Probation Service —London
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Senior Administrative Officer - London Victims Unit: London Probation Service
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
4d
Senior Product Manager - Social Housing SaaS
Aareon AG —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Product management
- AI
Quality Assurance Officer
Nelsons —Wimbledon
- Full-time
- ERP systems
- Analysis skills
- Quality control
- Employee discount
Quick apply
Chief Data Officer, Assistant Director
National Savings and Investments —London
- £86,000 - £117,800 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
10d
Resident Liaison Officer
United Infrastructure —London
- Full-time
- Computer literacy
- Communication skills
Quick apply

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senior complaint officer jobs near greenford, gtl

Senior Complaints Officer

Arbuthnot Latham -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Financial Conduct Authority guidelines
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
UK GDPR
Complaint handling
Risk management
Customer interaction
Communication skills
Banking

Full job description

Job Description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

The Senior Complaints Officer will work as part of the centralised complaints team supporting the Complaints Manager and Officer to generate responses to a wide range of topics in an accurate and timely manner in adherence with policy, procedure and regulation.
To place the interests of clients at the centre of all activities, act in a way that is consistent with achieving good outcomes for clients.
To comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities:

Support the Complaints Team to plan and prioritise allocated workloads against agreed service standards.
Take ownership for Investigating and resolving complaints professionally from receipt to final response, ensuring regulatory obligations, and internal SLAs are met and root cause is recorded.
Competent in handling complaint calls and resolving challenging client communications and queries to effective resolution.
Oversea the management and responses to queries and support requests in the complaints mailbox.
Engage with relevant stakeholders across the Bank to identify and mitigate processes that require remedial action.
Support the Complaints Manager to sustain a customer focused environment, delivering first class customer service encompassing the Consumer Duty principle.
Responsible for the collation of complaint data for routine reporting to the regulator.
Provide technical knowledge as a subject matter expert (SME) and represent the Complaints Team where required in projects, testing of new systems and changes.
Ensure compliance with relevant internal procedures, policies and frameworks.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Key stakeholders from frontline, client support teams and Training & Competence team, including MD and Directors of Commercial and Private Banking and Investment Management.
Information Privacy Manager and DPO.
The Compliance team, including the Chief Compliance Officer.
Incident Management Team.
Financial Ombudsman Service.
Information Commissioner’s Office.

Person Specification

Knowledge/Experience/Skills:

Experience and knowledge of working within Financial Services is essential.
A comprehensive understanding of the Financial Conduct Authority (FCA) Dispute Resolution Rulebook (DISP), UK General Data Protection Regulation and FCA expectations in relation to Consumer Duty including vulnerable clients.
Demonstrate highly effective communication skills with key stakeholders and clients both verbally and in writing.
Track record of providing excellent customer service and resolving client complaints.
Able to interpret and respond clearly and effectively to requests over the telephone or in writing
Advanced written skills with good accuracy and attention to detail.
Ability to multitask, have good organisation skills and work well under pressure Maintains a good knowledge of the relevant regulations, processes, products, and services relevant to the Bank, as well as internal policies relevant to client service.

Qualifications:

Relevant subject matter or equivalent business qualification would be beneficial.

Competencies:

Client Focus
Working Proactively
Problem Solving and Judgement
Communication & confidence
Team Working

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind we offer one day a week working from home.

Benefits

Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
Pension via market leading provider
Private Healthcare cover
4x Life Assurance
Discretionary Bonus
Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

Apply Now

Refine Your Search

senior complaint officer jobs in greenford, gtl

Senior Complaints Officer

Senior Parking Officer

Senior Compliance Officer

Senior Democratic Services Officer

Investigations Officer

Senior Direct Payments Officer

Senior Internet Intelligence & Investigations Officer

Internet Intelligence & Investigations Officer

Business Support Officer

Senior Environmental Health Officer

Detention Gatekeeper Caseworker

Senior Field Intelligence Officer

Operational Support Officer

Exams Officer & PA to Head

Probation Officer - London Probation Service

Senior Administrative Officer - London Victims Unit: London Probation Service

Senior Product Manager - Social Housing SaaS

Quality Assurance Officer

Chief Data Officer, Assistant Director

Resident Liaison Officer

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