Sr pm, service imp. ftc, quality and escalations Work, Jobs in Hackbridge (with Salaries)

Sr PM, Service Imp. - FTC, Quality and Escalations
Amazon UK Services Ltd. —London
- Full-time
- Customer service
- Project management
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
6d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Multitrades Supervisor
BELFOR UK Ltd —London
- £50,000 - £52,000 a year
- Full-time
- English
- Bachelor's degree
- Plumbing
Quick apply
Vice President, Global Bid Management
NTT Global Data Centers —London
- £250,000 - £375,000 a year
- Full-time
- Remote
- AI
- Business
- Leadership
Care Assistant
Advantage Healthcare Limited —Sutton
- £16 an hour
- Full-time
- No experience needed
- Care plans
- Paid training
- Employee discount
3d
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
Quick apply
Team Leader
South London and Maudsley NHS Foundation Trust —London
- £55,524 - £62,652 a year
- Full-time
- Patient care
- Care plans
- Leadership
8d
Senior Marketing Manager
Tropic Skincare —Croydon
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
111 First Crisis Hub Practitioner
South London and Maudsley NHS Foundation Trust —London
- £45,953 - £54,254 a year
- Full-time
- Management
- Annual leave
2d
Kenyon International Call Centre (KICC) Manager
TrustFlight —St. Helier
- Weekend availability
- Hybrid work
- Spanish
- Travel
- Contracts
Quick apply
1h
Commissioning Manager
Care Watch London —Ilford
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
2d
Sales & Operations Manager
Zest Leisure Group —London
- Weekend availability
- Hospitality
- Sales
- In-person
- Employee assistance programme
- Gym membership
10d
Senior Planner
Mears Group —London
- Up to £45,567 a year
- Monday to Friday
- Annual leave
- Employee discount
Operations Manager
Creative Car Park Ltd —London
- From £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
Quick apply
2d
Customer Services Manager
Global Switch —London
Senior Sales Executive- UK
RealTrust —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Mentoring
- Work from home
- Referral programme
Quick apply
13d
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
Fitness Receptionist
Kings Gyms Mitcham —Mitcham
- £12.21 an hour
- 10 hour shift
- Employee discount
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply

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sr pm, service imp. ftc, quality and escalations jobs near hackbridge

Sr PM, Service Imp. - FTC, Quality and Escalations

Amazon UK Services Ltd. -
London

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Job details

Full-time

Qualifications

Programme management
Customer service
Project management

Full job description

DESCRIPTION

This is a 12-month fixed term contract position.

Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements.

You will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers. You will be responsible for owning the creation, collection and implementation of service improvement initiatives that support WW CS in raising the bar on how we interact and support our customers.

You must be an experienced Program Manager who has owned and delivered complex programs that interact with senior stakeholders across multiple different business organisations. You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program’s vision and roadmap. An expert collaborator you will be comfortable to negotiate with key business partners and teams across multiple functions to gain alignment on program vision, project selection and prioritization and will have ultimately responsibility for all aspects of the programs execution.

Key job responsibilities

Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service and business teams.
Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Tech, and Customer Experience teams to design the program’s standard operational procedures, processes and technical requirements.
Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
Schedule, secure resources and manage cross functional teams to deliver to these projects.
Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
Provide overall stakeholder management and program progress reporting on a regular basis.
Where applicable manage and oversee third party contributions to the program.
End to end responsibility for the program’s execution and success.

BASIC QUALIFICATIONS

Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience in program or project management

PREFERRED QUALIFICATIONS

Experience leading process improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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sr pm, service imp. ftc, quality and escalations jobs in hackbridge

Sr PM, Service Imp. - FTC, Quality and Escalations

Head of Enforcement

Head of Dispensary Operations

Multitrades Supervisor

Vice President, Global Bid Management

Care Assistant

Compliance Officer / Supplier Liaison Executive

Team Leader

Senior Marketing Manager

111 First Crisis Hub Practitioner

Kenyon International Call Centre (KICC) Manager

Commissioning Manager

Sales & Operations Manager

Senior Planner

Operations Manager

Customer Services Manager

Senior Sales Executive- UK

Service Delivery Manager (UK)

Fitness Receptionist

Customer Support Team Lead

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