Customer service manager Work, Jobs in Hallen, Gls (with Salaries)

Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
10d
Assistant Service Manager
Mon Motors —Bristol
- Full-time
- Customer service
- Continuous improvement
- Conflict management
Quick apply
11d
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
8d
Team Leader
Serco Group —Bristol
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Senior Operations Manager
GXO Logistics —Bristol
- Up to £65,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Relations, E-commerce & Studio Manager
Shibumi —Stroud
- £30,000 - £34,000 a year
- Part-time
- Management
- Merchandising
- Supervising experience
- Free parking
- Employee discount
Quick apply
10d
Lead Contract Support Administrator
Rydon —Bristol
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
11d
Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
Comics & Gaming Store Manager
Sin City Comics & Gaming —Newport
- £27,000 a year
- Full-time
- Social media management
- Merchandising
- Organisational skills
- Employee discount
Quick apply
12d
Regional Facilities Manager
Urbanbubble —Bristol
- £55,000 - £65,000 a year
- Full-time
- Microsoft Word
- Recruiting
- Annual leave
- Sick pay
Quick apply
4d
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Junior Facilities Manager
Bellrock Property and Facilities Management —Bristol
- £38,000 a year
- Monday to Friday
- Customer service
- AI
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
Experience Manager
Bodycare Retail Ltd —Cwmbran
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
2d
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bristol
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Continuous improvement
- Team management
- Travel
- Annual leave
General Manager
The Kensington Arms —Bristol
- £35,000 - £45,000 a year
- Full-time
- Inventory control
- Customer service
- Merchandising
- Employee discount
- Referral programme
Quick apply
11d
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
8d

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customer service manager jobs near hallen, gls

Customer Resolutions Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
10 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Customer interaction
Root cause analysis
Communication skills
Analytics

Full job description

About the role

As our Customer Resolutions Manager, you'll lead the team responsible for resolving complex customer issues and complaints, ensuring every customer feels heard, supported and valued. More than simply fixing problems, you'll use customer insight, data and root cause analysis to identify why issues occur and help drive improvements across the business that prevent them from happening again.

This is a highly visible role with the opportunity to influence change at every level of the organisation. You'll work closely with senior leaders and teams across the business, acting as the voice of the customer and helping shape better products, services and experiences for everyone we support.

If you're passionate about customer experience, enjoy solving complex challenges, and thrive in an environment where you can make a real impact, we'd love to hear from you.

This is a hybrid role, 3 days a week in our Swinton location

What you'll be doing

Leading and developing a high-performing team focused on delivering outstanding customer outcomes.
Taking ownership of complex customer issues and escalations, ensuring they are resolved quickly, fairly and effectively.
Identifying recurring themes and root causes, then driving meaningful changes that improve the customer experience and prevent issues from recurring.
Building strong relationships with senior stakeholders across the business, influencing decisions and championing customer-focused solutions.
Acting as the voice of the customer, using insight, trends and data to shape business improvements and strategic priorities.
Developing and evolving our approach to complaints and problem management, ensuring we're continuously improving how we support customers.
Partnering with leadership teams to review customer journeys and identify opportunities to make them simpler, smoother and more effective.
Producing and sharing meaningful insights, management information and performance reporting that helps drive better decision-making.
Ensuring incidents, risks and customer impacts are managed and communicated appropriately.
Creating a culture where customer advocacy, continuous improvement and accountability are at the heart of everything we do.

Skills & experience

What we're looking for

We're looking for a customer-focused leader who thrives on solving problems, driving improvements and creating great customer experiences.

You'll bring:

Experience leading, coaching and developing high-performing teams.
A strong background in managing customer complaints, escalations or complex issues.
Excellent stakeholder management skills, with the ability to influence and challenge at all levels.
Strong analytical and problem-solving abilities, using data and insight to drive lasting change.
Outstanding communication and presentation skills.
A highly organised approach, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Commercial awareness and a continuous improvement mindset.

Leadership responsibilities

Lead, coach and support a team to deliver exceptional customer outcomes.
Create an inclusive, high-performing culture where people can do their best work.
Set clear objectives, manage performance and develop capability across the team.
Build trusted relationships across the business and champion positive change for customers.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

A career packed with opportunity, in a stable and growing company.
A comprehensive programme of learning and development.
Competitive base salary.
25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
Private medical insurance.
Life assurance 4x salary.
Enhanced pension with up to 8.5% employer contributions.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

customer service manager jobs in hallen, gls

Customer Resolutions Manager

Assistant Service Manager

Business Manager

Team Leader

Manager of Dedicated Implementations - EMEA

Senior Operations Manager

Customer Relations, E-commerce & Studio Manager

Lead Contract Support Administrator

Customer Relationship Manager

Assistant Conference and Events Manager

Site Lead

Comics & Gaming Store Manager

Regional Facilities Manager

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Junior Facilities Manager

Experience Manager

Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped