Customer experience leader Work, Jobs in Halton, Chs (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Team Leader
Co-op —Frodsham
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Hygiene Operative
INDUSTRIAL SITE MAINTENANCE LTD —Runcorn
- £12.71 an hour
- Part-time
- Supervising experience
- Warehouse experience
- In-person
- Free parking
- Referral programme
Quick apply
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Customer Service Advisor
Solus Accident Repair Centres —Warrington
- £26,228 - £27,886 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Shift Manager
GXO Logistics —Widnes
- Up to £40,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Warehouse Section Leader
Yusen Logistics (UK) —Widnes
- £33,500.17 a year
- Full-time
- Forklift
- Leadership
- Communication skills
- Referral programme
8d
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Customer Banking Agent
Capita —Warrington
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
6d
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
11d
Warehouse Team Leader/Supervisor
Finest Aquatics LTD —Widnes
- From £30,950 a year
- Full-time
- Team management
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
Mixing Team Leader
ProAmpac —Wrexham
- £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Flexitime
Quick apply
Fleet Co-Ordinator (Days Rotational)
DHL —Widnes
- £31,573.62 a year
- Rotating shift
- Microsoft Excel
- Maintenance
- Microsoft Office
Driver
The Pet Crematoria Family —Runcorn
- £12.71 an hour
- Full-time
- Heavy lifting
- Customer service
- Driving
Quick apply
9d
Service and Operations Coordinator
Canning Generator Solutions —Widnes
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
Retail Assistant (Athlete) - TEMP - PT - Cheshire Oaks
Nike —Ellesmere Port
- Overtime
- Sales
- Customer service
- Communication skills
- Employee discount
7d
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
14d
Entry Level Sales Assistant
Beyond Work Limted —Manchester
- From £24,988 a year
- Full-time
- Sales
- No experience needed
- In-person
- Paid training
- Referral programme
Quick apply
13d
Junior Sales Assistant
Hiraya Marketing Limited —Manchester
- £450 - £650 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
9d
Customer Experience Representative
IMS Euro Ltd —Cheadle Heath
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d

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customer experience leader jobs near halton, chs

Hire Desk Team Leader

Hire Safe Solutions Ltd -
Runcorn

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Management
Customer service
Microsoft Office
Supervising experience
Team management
Organisational skills
Communication skills

Full job description

Job Summary
Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, fulfilment, engineering, and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Duties

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with transport and engineering teams to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable)

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: From £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

Team management: 1 year (required)
Powered access or Plant: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in halton, chs

Hire Desk Team Leader

Customer Team Leader

Hygiene Operative

Teamlead Customer Success Management

Customer Service Advisor

Shift Manager

Warehouse Section Leader

General Manager

Customer Banking Agent

Team Leader - Liverpool Tribunals

Warehouse Team Leader/Supervisor

Mixing Team Leader

Fleet Co-Ordinator (Days Rotational)

Driver

Service and Operations Coordinator

Retail Assistant (Athlete) - TEMP - PT - Cheshire Oaks

Contact Centre Executive

Entry Level Sales Assistant

Junior Sales Assistant

Customer Experience Representative

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