2nd line support engineer Work, Jobs in Hampton Court, Sry (with Salaries)

2nd Line IT Support Engineer
Cardonet —London
- Computer networking
- Communication skills
- Referral programme
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
2nd Line Engineer - Hybrid - MSP
Uptime —Horsham
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
2nd Line IT Support Engineer
Visionist Consulting —London
- Full-time
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
2nd Line Technical Analyst (Out of Hours - Nights/Weekends)
Focus Group —Borehamwood
- £35,000 - £40,000 a year
- Weekend availability
- Azure
- SharePoint
- Employee assistance programme
Quick apply
2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Gym membership
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
It Support Engineer 1st Line/2nd Line
Azteq Group Limited —Beaconsfield
- £28,000 - £34,000 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Free parking
- Referral programme
Quick apply
3d
1st/2nd Line Support Engineer
Technology Transformation Group —London
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
Quick apply
11d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
14d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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2nd line support engineer jobs near hampton court, sry

2nd Line IT Support Engineer

Cardonet -
London

Apply Now

Job details

Benefits

Private medical insurance
Paid volunteer time
Referral programme

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
Ticket management
Microsoft Exchange
Ticket management systems
Technical support incident logging
Computer networking
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

Cardonet has been providing personalised IT support to variety of business since 1999 and we are proud to work with some very well-known companies, each with different needs and priorities. No one day will be the same!

Due to our continued growth, we need you to join our team and help us deliver superb support. The role lends a more experienced and knowledgeable element to day-to-day support.

As a 2nd Line IT Support Engineer, you need to use your experience and knowledge to carry out more complex tasks, while also acting as an escalation point for our 1st Line team. You will also be responsible for reviewing the work completed by our 1st Line, as well as effectively escalate issues that you cannot overcome to our 3rd line team in a timely manner. To be effective, you need to be comfortable liaising with clients and should be happy to attend customer sites when required.

Your working hours will be Monday to Friday 08.30 – 17.30, with occasional out of hours on-call duties.

Your Responsibilities

Providing an excellent customer experience at all times.
Provide support efficiently to a variety of Cardonet’s clients.
Provide a proactive escalation point as and when required to resolve.
Liaise with partners and third parties companies to resolve client’s issues.
Managing client expectations and prioritising issues.
Take time to review user and ticket history before attending to any escalated request.
Accurately log time and keep tickets informative and clear on our ticketing system.
Work to resolve and respond to issues based on agreed customer SLAs.
Deal with Field assigned tickets, providing assistance in person or via phone or email as required.
Create reference articles on our internal knowledgebase.
On-call when required.

Your Attributes

Previous relevant experience as a Support Engineer (at least 2 years as a 2nd line).
Extensive experience with Active Directory, Microsoft servers and VMware.
Strong networking skills, virtual environments and storage.
O365 / MS Exchange skillset.
Have relevant formal qualifications.
Really enjoy helping others and providing superb customer service..
Excellent spoken and written communication skills.
Good prioritisation, organization and troubleshooting skills.
Can ensure a clear DBS check.

The Package

Competitive salary (dependent on your experience)
Private Medical Insurance.
Part of a happy team that is focused on providing great support.
Exposure to multiple clients and technology.
A mobile phone allowance.
Variety of team events.
An employee referral bonus.
Paid time to volunteer for charity work or take part in not for profit activities
Anniversary rewards
Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.

Cardonet is an equal opportunities employer.

Apply Now

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2nd line support engineer jobs in hampton court, sry

2nd Line IT Support Engineer