Resources advisor Work, Jobs in Harborne (with Salaries)

[6811/6812] Customer Contact Centre Advisor
National Highways —Birmingham
- Up to £34,062.50 a year
- Computer literacy
- No experience needed
- Data entry
- Free parking
7d
Funeral Advisor
OurCoop —Birmingham
- £13.43 an hour
- Travel
- Communication skills
- Paid training
- Annual leave
8d
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Library Customer Advisor
Worcestershire County Council —Worcester
- £13,482.93 - £13,696.91 a year
- Weekend availability
- Hospitality
- Experience working with children
3d
Learning & Development Consultant
Softcat —Birmingham
- Hybrid work
- Training & development
- School
- Flexible schedule
Participations and Engagement Officer
Powered by CAN —West Bromwich
- £11,284.00 - £13,218.40 a year
- Part-time
- Supervising experience
- Experience working with children
- Leadership
- Free parking
- Sick pay
Quick apply
4d
Probate Administrator
Countrywide Tax and Trust Corporation —Leamington Spa
- £25,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
10d
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
2d
Library Customer Advisor (Saturdays)
Worcestershire County Council —Bromsgrove
- £13.26 - £13.47 an hour
- Every weekend
- Hybrid work
- Annual leave
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
11d
Recruitment Advisor
Higgs LLP —Brierley Hill
- Recruiting
Quick apply
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
1d
Health & Well-Being Advisor
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £26,052.12 a year
- Weekend availability
- Hybrid work
- CRM software
- Writing skills
- Analysis skills
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Workplace Assistant
Pinsent Masons —Birmingham
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Motability Operations Lead
RAC —Walsall
- £36,400 a year
- Weekend availability
- Conflict management
- Training & development
- Free parking
- Annual leave
9d
Student Coach
Online Education Services —Birmingham
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Annual leave
Quick apply
Administrator
Hoxton Wealth —Lichfield
- Full-time
- CRM software
- Social media management
- Administrative experience
Quick apply
Head of Business Performance
Irwin Mitchell —Birmingham
- Leadership
- Communication skills

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resources advisor jobs near harborne

[6811/6812] Customer Contact Centre Advisor

National Highways -
Birmingham

Apply Now

Job details

Permanent | Fixed term contract
Up to £34,062.50 a year
7 days ago

Benefits

Free parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
No experience needed
Complaint handling
Data entry
Customer interaction
Communication skills

Full job description

About the job.

x2 Permanent contract and x1 12 month fixed term contract and 1x 6 month fixed term contract available.

We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided.

We require highly motivated individuals to join a company that prides itself on ensuring the 4,000,000 customers who use our network daily, get home, safe and well. Successful candidates will demonstrate an ability to work under pressure and provide accurate and prompt information to our customers and stakeholders. You will be the first point of contact for customers and will support the wider business, by handling incoming queries directly, in a timely manner.

Our Customer Contact centre operates 24/7, 365 days of the year, so our operators work 6 days on, 4 days off. Consisting of 2 earlies (5.30am 2.45pm), 2 lates (1pm 10.15pm) and 2 nights (8.45pm 6am)

The starting salary for this role is up to £34,062.50 (made up of base salary plus 25% shift allowance).

Responding appropriately to customers via a range of channels, including phone, email and white mail, to ensure queries and complaints are handled effectively and in a timely way.
Record accurate reports of incoming real-time issues and calls from recovery companies, in order for the Regional Operations Centre to deploy resources as required.
Act as an ambassador for National Highways, by promoting it services to external contacts and key stakeholders.
Responding and logging high level correspondence

About you.

Ability to work effectively with others as part of a team delivering an efficient customer service.
Ability to accurately capture, record and relay information using the appropriate technology, in an operational environment.
Experience of working within a customer service environment, however contact centre experience is not necessary as you will receive a full, comprehensive training package upon commencing your employment with National Highways.
Computer Literate and ability to multi-task.
Excellent communication skills and telephone manner.
A good level of written work, to accurately record details of contacts and compose responses to customers.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

Refine Your Search

resources advisor jobs in harborne

[6811/6812] Customer Contact Centre Advisor

Funeral Advisor

Employee Relations Advisor

Library Customer Advisor

Learning & Development Consultant

Participations and Engagement Officer

Probate Administrator

Head of People and Culture

Library Customer Advisor (Saturdays)

Strategic Advisor

Recruitment Advisor

Senior Customer Service Advisor

Health & Well-Being Advisor

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Workplace Assistant

People Manager

Motability Operations Lead

Student Coach

Administrator

Head of Business Performance

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