Duty manager Work, Jobs in Harlington, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Duty Manager
ABM UK —Hounslow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee discount
Quick apply
12d
Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
12d
Operations Coordinator Monday to Friday
Crane Worldwide UK Limited —Middlesex
- Monday to Friday
- Microsoft Word
- Writing skills
- Organisational skills
3d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Experience Administrator
London Square —Uxbridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
10d
Trainee Property Manager
Clarendons —Reigate
- £21,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Staines-upon-Thames
- £11.30 - £12.86 an hour
- Overtime
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Box Office Assistant
Legends Global (Europe) —Wembley
- Computer literacy
- Computer skills
- Communication skills
11d
Assistant Accountant (part-time 4 days a week)
IVO Textiles Ltd —London
- £26,000 - £28,000 a year
- Overtime
- English
- Bachelor's degree
- Data entry
- Annual leave
Quick apply
2d
Crew Leader (Duty Manager) - Moxy London Heathrow Airport
Hotel Co 51 UK —London
- £33,404 a year
- Full-time
- English
- Hotel
- Team management
- Employee discount
Quick apply
1d
Vending Operator - Decorum Vending Ltd
9620146 —Byfleet
- From £31,000 a year
- Full-time
- English
- Driving
- Warehouse experience
- Annual leave
Quick apply
11d
Aviation Security Agent
Mitie —Hounslow
- Customer service
- Communication skills
9d
Hotel - Duty Manager
Premier Inn —London
- Up to £14.36 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Reception & Cafe Operative - Climbing & Soft Play Centre
Clip 'n Climb —Uxbridge
- From £26,000 a year
- Part-time
- Serving
- Customer service
- Maintenance
Quick apply
Electoral Services Officer
Harrow Council —Harrow
- £29,622 - £35,931 a year
- Microsoft Word
- Computer literacy
- Communication skills
5d
Customer Service Sales Manager (CSM)
Gold Bank —Southall
- £42,000 a year
- Full-time
- English
- Analysis skills
- Data entry
- Employee discount
Quick apply
9d
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Annual leave
Quick apply
13d
Storekeeper
Plaza Premium Group —Hounslow
- £13.13 an hour
- Full-time
- Microsoft Word
- Data entry
- Warehouse experience
- Free parking
Quick apply
10d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

duty manager jobs in harlington, gtl

Customer Service Host - T3

Duty Manager

Duty Manager

Operations Coordinator Monday to Friday

Customer Service Host - T2

Customer Experience Administrator

Trainee Property Manager

Sales Assistant at Tesco

Customer Service Host

Box Office Assistant

Assistant Accountant (part-time 4 days a week)

Crew Leader (Duty Manager) - Moxy London Heathrow Airport

Vending Operator - Decorum Vending Ltd

Aviation Security Agent

Hotel - Duty Manager

Reception & Cafe Operative - Climbing & Soft Play Centre

Electoral Services Officer

Customer Service Sales Manager (CSM)

Sales Manager

Storekeeper

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