Retention manager Work, Jobs in Harlow, Ess (with Salaries)

General Manager – Eddie's Doggy Daycare
Eddies Doggy Daycare Ltd —Broxbourne
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
14d
Customer Retention Manager
Hackstons —London
- Up to £50,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Marketing Manager - Retention
Charities Aid Foundation —London
- Up to £60,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
12d
Support Manager
N Family Club —Bishop's Stortford
- £45,926 - £65,354 a year
- Full-time
- Project management
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Client Retention Manager
News Corp —London
- Google Suite
- Data analysis skills
- Analysis skills
10d
Retention Marketing Manager
1st Formations —London
- £60,000 - £90,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
11d
Client Manager
Worknest Secure —Stevenage
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- IT
- Leadership
Quick apply
10d
Client Retention Manager
Dow Jones —London
- Google Suite
- Data analysis skills
- Analysis skills
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
3d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Senior MAU & Retention Manager (EMEA)
Adobe —London
- Full-time
- SQL
- Analysis skills
- Product management
Retention & Performance Manager
News Corp —London
- Call to connect
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
6d
Retention & Performance Manager
NewsUK —London
- Call to connect
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Sales Account Manager
Healthy Bean Ltd —Harlow
- £30,000 - £31,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick apply
Head of Growth
JamDoughnut Ltd —Loughton
- From £75,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
6d

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retention manager jobs near harlow, ess

General Manager – Eddie's Doggy Daycare

Eddies Doggy Daycare Ltd
Broxbourne

Quick apply

Job details

Full-time
£38,000 - £40,000 a year
14 days ago

Qualifications

Hospitality
Driving Licence
Management
Customer service
Profit & loss
Animal care
Human resources
QuickBooks
Organisational skills
Time management

Full job description

General Manager – Eddie's Doggy Daycare (Essex/Herts)
£38,000–£40,000 + profit-linked bonus

Eddie's Doggy Daycare is a well-established, profitable business , 12 years trading, a team of ten, a ten-van collection fleet serving West Essex and East London, currently operating across two centres with plans to consolidate into a single expanded operation.

This is a genuine General Manager role . The business is entering its next chapter: strengthening its management team and reshaping the operation for long-term growth.

You'll run the whole business with full delegated authority, people, operations, customer experience, and the P&L. Reporting to the owner through weekly KPIs and a monthly business review. You'll help shape what the next version of this business looks like, backed by fully documented systems (a complete operations manual, SOPs, and training programmes) and an owner who wants to delegate.

If you're an experienced manager who's been ready to run the show , this is that role.

What you'll own

The team. Lead, develop, recruit, and hold accountable a team of ten, including site management. The full employee lifecycle sits with you, and building the management layer beneath you is your first major project. This is the heart of the role.
The P&L. Budgets, revenue targets, pricing input, and cost control, working with our accounts team. Your bonus is tied directly to the profit you influence.
The operation. Day-to-day running of the centres and the van collection fleet, delivered through your site teams. You lead the operation rather than being another pair of hands in it.
Compliance and welfare. Full accountability for animal welfare licensing conditions, health and safety, and risk.
The customer. Retention, service standards, complaint resolution, and working with our marketing partners to drive growth.

About you

Solid management experience in a people-heavy operation — hospitality, childcare, leisure, retail, or animal care — where you've run a team and carried real responsibility for results. You may be a strong deputy, centre manager, or ops manager ready for the full GM seat.
A genuine people leader: you build accountable teams, have the difficult conversations early, and develop the people under you.
Hungry for real autonomy — you've delivered without close supervision before.
Energised by building and improving, not just maintaining.
Passionate about dogs and uncompromising on welfare standards.
Full UK driving licence (occasional van cover in emergencies only).
Level 3 Animal Management qualification a bonus, not a requirement.

What we offer

Full operational control of a profitable, with 12 years of trading history and real growth headroom .
£38,000–£40,000 base plus a profit-linked bonus.
Free daycare for your own dog, and a team that genuinely loves the work.

To apply, send your CV along with short answers (a paragraph each is plenty) to the following four questions:

Tell us about a time you ran an operation where the senior leadership wasn't present day-to-day. What did you change without being asked, and what happened?
Describe the most difficult people-management situation you've handled — a underperformer, a conflict, or a formal process. How did you approach it, and how did it end?
Give an example of a decision you made using numbers — costs, revenue, staffing levels, or margins. What did the data tell you, and what did you do about it?
Why does running a business like this — dogs, vans, a small close-knit team — appeal to you at this point in your career?

Job Type: Full-time

Pay: £38,000.00-£40,000.00 per year

Experience:

management: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in harlow, ess

General Manager – Eddie's Doggy Daycare

Customer Retention Manager

Customer Service Manager

Senior Marketing Manager - Retention

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Senior Customer Success Manager - UK

Client Retention Manager

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General Manager

Client Retention Manager

Manager, Customer Success Management

Senior Customer Success Manager

Senior MAU & Retention Manager (EMEA)

Retention & Performance Manager

Retention & Performance Manager

Sales Account Manager

Head of Growth

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