It support Work, Jobs in Harlow (with Salaries)

IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
5d
IT Technician (Shop-based)
ITS Digital Ltd —Hertford
- £30,000 - £35,000 a year
- Full-time
- Software troubleshooting
- Windows
- Driving
- Free parking
- Bereavement leave
Quick apply
14d
IT Helpdesk Officer
Single Homeless Project —London
- £29,029.00 - £31,146.38 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
7d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Build, Stock & Dispatch Technician
ITS Digital Ltd —Hertford
- £28,000 - £32,000 a year
- Full-time
- Schematics
- Microsoft Office
- IT
- Free parking
- Employee discount
Quick apply
6d
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
5h
IT Support Officer
Evestia Clinical —Letchworth
- Hybrid work
- Customer service
- SharePoint
- IT
- Employee assistance programme
- Life insurance
Quick apply
3d
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Junior IT Systems Administrator
JMC Aviation —Stansted
- Monday to Friday
- Software development
- IT
- Employee assistance programme
6d
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
Level 2 - IT Support Consultant
Fuse Technology Pty Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Software troubleshooting
- Microsoft Office
Quick apply
4d
Technical Support Specialist
Intelligent Imaging Innovations —London
- From £40,000 a year
- Engineering
- Bachelor's degree
- No degree
IT Support Engineer
Storm Aviation —Stansted
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Life insurance
10d
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SQL
- Employee discount
- Sick pay
Quick apply
14d
Junior IT Assistant
Framestore —London
- Weekend availability
- Windows
- Scripting
- Linux
Quick apply
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
11d
Data Center IT Technician
Nebius —Harlow
- Night shift
- Maintenance
- Driving
- Computer networking
Quick apply
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Azure
- IT
- Employee discount
6d

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IT Support Technician

ITHelpDirect Ltd
Harlow

Quick apply

Job details

Permanent | Full-time
£26,436 - £30,000 a year
5 days ago

Benefits

Company car
Company pension
Work from home
On-site parking

Qualifications

Microsoft Windows Server
Driving Licence
Customer service
LAN
Technical support
CompTIA Network+
IT support
IT
Communication skills
CompTIA A+

Full job description

As an IT Support Engineer working for a Managed Service Provider (MSP), you will primarily support schools, ensuring their IT systems and infrastructure operate smoothly. This role involves providing both remote and onsite support to meet the unique IT needs of educational institutions. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively. The position includes a company-provided car to facilitate travel to client sites and offers a mix of onsite and remote work.

Key Responsibilities

Client Support

Act as the first point of contact for IT support requests from school staff, troubleshooting and resolving hardware, software, and network issues.
Provide tailored IT solutions that align with the operational and educational needs of schools.
Maintain positive client relationships through effective communication and timely issue resolution.

Onsite and Remote Assistance

Deliver onsite IT support at client schools, using the company-provided car for travel.
Perform remote diagnostics and provide resolutions when possible, ensuring minimal disruption to school operations.

Educational Technology Support

Manage and support the deployment of learning management systems (LMS), educational software, and classroom technology (e.g., interactive whiteboards, projectors, tablets).

System Maintenance and Monitoring

Perform regular system checks, updates, and maintenance to ensure secure and efficient operation.
Monitor network performance, troubleshoot connectivity issues, and implement solutions to improve reliability.

Compliance and Safeguarding

Ensure IT systems comply with data protection regulations (e.g., GDPR) and adhere to safeguarding policies in educational settings.
Implement and maintain secure access controls and data management practices.

Asset and Vendor Management

Maintain an inventory of hardware, software, and warranties for client schools.
Coordinate the procurement, installation, and secure disposal of IT assets.
Liaise with third-party vendors to resolve escalated issues or arrange warranty repairs.

Documentation and Reporting

Maintain detailed records of support tickets, solutions provided, and maintenance activities.
Provide regular reports to clients on the performance and health of their IT infrastructure.

Skills and Qualifications

Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently.
Adaptability: Flexible approach to working remotely and onsite, with the ability to manage multiple schools and client priorities.
Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users.

Preferred Experience

Previous experience supporting IT systems in educational environments or for school clients.
Familiarity with safeguarding policies and practices.
Relevant certifications, such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or Google Certified Professional (not essential)

Key Benefits

Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support.
Hybrid Working: Opportunity to work remotely (at office) and onsite based on client needs.
Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks.

This role offers the opportunity to make a meaningful impact by supporting schools with their IT needs, ensuring technology empowers education effectively.

If any of the above is not met training can be arranged to bring up to level

Right to work is a must and located in the UK, preference living in Harlow or surrounding areas (up to 1 hour)

Job Types: Full-time, Permanent

Pay: £26,436.00-£30,000.00 per year

Benefits:

Company car
Company pension
On-site parking
Work from home

Licence/Certification:

FULL UK Driving Licence (required)

Willingness to travel:

75% (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in harlow

IT Support Technician

IT Technician (Shop-based)

IT Helpdesk Officer

IT Support Engineer

IT Desktop Support

IT Build, Stock & Dispatch Technician

IT Helpdesk (Entry Level)

IT Support Officer

Junior IT Support Engineer – MSP Helpdesk - Full Time

IT Support Analyst

Junior IT Systems Administrator

IT Support Specialist

Level 2 - IT Support Consultant

Technical Support Specialist

IT Support Engineer

IT Technical Support

Junior IT Assistant

1st Line IT Engineer

Data Center IT Technician

2nd Line IT Engineer

I want to receive the latest job alerts for it support in harlow

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