Service desk team Work, Jobs in Harrogate, Nyk (with Salaries)

Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
Road Train Guard
Science Museum Group —York
- £13.45 an hour
- Part-time
- Sales
- Customer service
- Annual leave
- Employee assistance programme
8d
Facilities and FOH Receptionist - Labcorp
Emcor —Harrogate
- £13.45 an hour
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
8d
Colleague Service Desk Analyst
Yorkshire Building Society —Bradford
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
1d
Operational Support Officer
HM Courts & Tribunal Service —Bradford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
8d
Crown Court Clerk
HM Courts & Tribunal Service —Baildon
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
12d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Medical Receptionist (Part-time)
Thirsk Doctors Surgery —Thirsk
- £12.85 an hour
- Part-time
- Microsoft Outlook
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
Spa Attendant
Rudding Park Harrogate —Harrogate
- £26,750 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Hotel
8d
Call Centre Agent Bank
Fortrea —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Sales Support Administrator - GP/GPL138
Generator Power Ltd —Normanton
- Full-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Fleet and Transport Controller
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Life insurance
- Referral programme
Quick apply
Customer Support Specialist
Corefinity —Leeds
- £26,500 - £30,000 a year
- 8 hour shift
- Hybrid work
- Customer service
- Salesforce
- Administrative experience
- Profit sharing
- Relocation assistance
Quick apply
2d
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Modern Workplace Solutions Specialist
Vanquis Banking Group —Bradford
- Azure
- Windows
- Microsoft Office
- Annual leave
11d

I want to receive the latest job alerts for service desk team in harrogate, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Contact Centre Advisor (Payments / Technical Support)

Mastercard -
Harrogate

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

ITIL Certification
ITIL
Financial services
Communication skills

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Contact Centre Advisor (Payments / Technical Support)

The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.

The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.

We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.

Role

The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of enquiries and incidents, and working closely with internal operational and technical teams to ensure effective service delivery.

The role reports to the Supervisor, Contact Centre.

Key Responsibilities

Responsibilities include:
Acting as a first point of contact for customers across a range of services.
Supporting customer enquiries, technical queries and requests for guidance or planned maintenance.
Progressing incidents and service requests in line with agreed processes and service levels.
Working collaboratively with internal teams to support timely resolution.
Maintaining accurate records, logs and hand‑overs.
Applying structured processes and sound judgement, particularly in time‑critical or high‑pressure situations.
Escalating issues appropriately and contributing to a positive, service‑focused team environment.

All About You / Experience

Essential
Experience working in an office or professional environment.
Experience in a customer‑facing or service‑oriented role.
Strong communication skills, with the ability to engage clearly and professionally.
Ability to work under pressure and manage competing priorities.
High levels of accuracy and attention to detail.
A proactive, customer‑focused approach and willingness to learn.

Desirable
Experience working in a regulated or controlled environment.
Experience in financial services, payments, or a Service Desk / operational support role.
Understanding of incident, request or service management concepts.
ITIL Foundation qualification or familiarity with ITIL principles.

Working Pattern & Development

35 hours per week, 4 days on, 4 days off shift pattern, working 8am to 8pm, subject to operational requirements.

Shift‑based role and may vary in line with business needs.

Full structured training and onboarding provided.

Once fully trained and meeting role expectations, colleagues may work from home for up to two days per week, in line with Mastercard's Hybrid Work Policy.

Opportunities for ongoing development and progression within Customer Operations and the wider organisation.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

service desk team jobs in harrogate, nyk

Customer Contact Centre Advisor (Payments / Technical Support)

Road Train Guard

Facilities and FOH Receptionist - Labcorp

Service Desk Analyst

Colleague Service Desk Analyst

Incident Management Analyst

Operational Support Officer

Claims Notification Handler

Crown Court Clerk

1st/2nd Line IT Support - £27,000-£34,000

Medical Receptionist (Part-time)

Spa Attendant

Call Centre Agent Bank

Customer Service / Hire Desk Coordinator

Sales Support Administrator - GP/GPL138

Service Desk Analyst - Tier I

Fleet and Transport Controller

Customer Support Specialist

Configuration Management Specialist

Modern Workplace Solutions Specialist

I want to receive the latest job alerts for service desk team in harrogate, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected