Strategic service manager Work, Jobs in Havant, Hampshire (with Salaries)

Service Operations Manager
SSE —Portsmouth
- £59,800 - £89,800 a year
- Full-time
- Employee discount
13d
Service Delivery Manager – Integrated Logistics Support (ILS)
Lockheed Martin Corporation —Havant
- £62,000 - £78,000 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Strategic Service Manager
Hampshire County Council —Winchester
- £56,285 - £63,080 a year
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
7d
Head of Supply Chain
Apollo Fire Detectors Limited —Havant
- ERP systems
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Strategic Account Manager (Defence and Aerospace)
TÜV SÜD —Fareham
- Full-time
- CRM software
- English
Regional Manager - Care Homes
FIND. —Alton
- £75,000 - £80,000 a year
- Full-time
- Team management
- Geriatrics
Quick apply
12d
Business Continuity Manager
Bell Integration —Portsmouth
- Hybrid work
- Analysis skills
- Organisational skills
- Time management
- Annual leave
Operational Account Manager
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Hybrid work
- Computer literacy
- Data analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Team management
10d
Regional Manager - Contract Cleaning
Samsic UK —Portsmouth
- £55,000 - £60,000 a year
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Programme Manager - Maritime Investments
QinetiQ —Portsmouth
- £66,825 - £74,250 a year
- Full-time
- No degree
- Communication skills
3d
HR Manager
KT Healthcare —Chichester
- £45,000 - £62,500 a year
- Part-time
- Team management
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
CDM Group —Hilsea
- £45,000 - £60,000 a year
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
Sales & Executive Support
Parkway England —Fareham
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
5d
Project Manager
WSCC —Chichester
- £55,057 - £58,829 a year
- Full-time
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Employee discount
7d
Telesales / Lead Generation Executive – New Business
Signal Global —Waterlooville
- £21 an hour
- Part-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
14d
Student Services Project Manager
University of Portsmouth —Portsmouth
- £41,064 - £44,746 a year
- Full-time
- University
- School
- Employee discount
7d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
3d
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
11h
Administration Manager
XPS Pensions Group —Portsmouth
- Full-time
- Business development
- Supervising experience
- Team management
- Employee discount
- Referral programme
3d

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strategic service manager jobs near havant, hampshire

Service Operations Manager

SSE -
Portsmouth

Apply Now

Job details

Permanent | Full-time
£59,800 - £89,800 a year
13 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Contract management
Operations management
Stakeholder collaboration
Stakeholder liaison
IT service management
Major incident coordination

Full job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations Havant, Reading or Glasgow

Salary: £59,800 - £89,800 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

The IT & OT Service Operations Manager is responsible for overseeing the seamless integration and management of IT and Operational Technology (OT) services within the organisation delivered by the IT Outsource partner. This role ensures that both IT and OT services align with the strategic objectives and operational requirements of the business, delivering optimal performance, reliability, and security to maximise availability and ensure a seamless, positive user experience. The individual will act as a key liaison between internal stakeholders and external service providers, ensuring effective governance and operational oversight of the contractual performance of the Service Integrator.

You will

Service Integration and Management (SIAM): Manage the operational integration of IT and OT services to current industry standard and relevant contractual agreements, ensuring cohesive and efficient operations across both domains.
Outsourced and Third-Party Collaboration: Manage relationships with outsourced service providers, SSE teams and third-party partners to ensure delivery of contracted services and adherence to SLAs.
Operational Oversight: Provide operational oversight of outsourced delivery partners, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
Major Incident Management: Support Major Incident Management, coordinating responses to incidents and ensuring timely resolution to minimise impact on business operations. You will be part of the Service Operations Duty Manager roster and on call to provide 24/7 support.
IT Service Management (ITSM): Implement and maintain IT service management processes and frameworks, ensuring best practices are followed through close collaboration with Service Strategy and Service/Process Architecture.

You have

Understanding of both IT and OT operational environments, including how technology performance, resilience, and availability directly affect business continuity, safety, and operational outcomes.
Familiarity with recognised industry standards and best practices for service operations and incident management, supporting consistent processes, effective governance, and continual service improvement.
Familiarity with outsourcing and third-party service delivery models, including working with suppliers to manage performance, clarify ownership, and maintain service quality across end-to-end operations.
Proficiency in ITIL principles and service management tools, with the ability to apply structured processes to incident, problem, change, request, and service performance management.
Strong incident management skills, including experience acting as a key incident commander to coordinate resolver groups, manage communications, drive timely resolution, and reduce business impact during major incidents.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our Finance teams create value for all SSE business areas and play a key role in fulfilling our obligations as a FTSE100 UK-listed company. In a highly regulated and competitive environment, their experts keep us powering ahead by identifying efficiencies, providing advice and optimising our financial strategies.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [email protected] / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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Refine Your Search

strategic service manager jobs in havant, hampshire

Service Operations Manager

Service Delivery Manager – Integrated Logistics Support (ILS)

Strategic Service Manager

Head of Supply Chain

Strategic Account Manager (Defence and Aerospace)

Regional Manager - Care Homes

Business Continuity Manager

Operational Account Manager

Business Engagement and Service Improvement Manager

Regional Manager - Contract Cleaning

Programme Manager - Maritime Investments

HR Manager

Business Development Manager

Sales & Executive Support

Project Manager

Telesales / Lead Generation Executive – New Business

Student Services Project Manager

Customer Service Team Manager

Deputy General Manager

Administration Manager

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