Support advisor Work, Jobs in Haydock, Msy (with Salaries)

Customer Hub Advisor
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
12d
Customer Service Advisor
Principal Hygiene Ltd —Preston
- From £25,350 a year
- Part-time
- Customer service
- English
- In-person
- Free parking
Quick apply
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
Sales Advisor
Scrivens Opticians and Hearing Care —Wigan
- Sales
- Computer literacy
- Merchandising
- Annual leave
- Employee discount
Quick apply
14d
Customer Advisor
B&Q —Warrington
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
1d
Haydock Depot People Support Assistant
Sainsbury's —St Helens
- Up to £27,500 a year
- Monday to Friday
- Oracle
- Customer service
- Microsoft Office
- Employee discount
6d
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Customer Support Advisor
Allegiant Finance Services —Warrington
- £24,023 a year
- Full-time
- Hybrid work
Quick apply
1d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Warrington
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Shell Customer Service Champion at Haydock (Night Shifts)
SIARIA Ltd —Newton-le-Willows
- £12.71 an hour
- Part-time
- Bilingual
- Merchandising
- In-person
- Free parking
Quick apply
Apprentice Retail Sales Assistant
Superdrug —St Helens
- £9.75 - £10.55 an hour
- Customer service
- Communication skills
- Retail sales
- Store discount
- Employee discount
Customer Hub Advisor - 18 Month Contract
Torus Group —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
12d
First Response Advisor
Davies —Bolton
- Full-time
- Customer service
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Support Worker, St. Helens
Waterdale Crescent —St Helens
- Full-time
- Annual leave
- Employee assistance programme
Sales and Loyalty Advisor
SimpliSafe Ltd —Manchester
- From £25,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Work from home
- Employee assistance programme
Quick apply
Customer Service & Logistics Co-Ordinator
Nichols PLC —Newton-le-Willows
- Hybrid work
- Communication skills
- Free parking
- Employee discount
Customer Hub Advisor - 6+ Month Contract
Torus —St Helens
- £28,790 a year
- Full-time
- Organisational skills
- Communication skills
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
Quick apply
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply

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support advisor jobs near haydock, msy

Customer Hub Advisor

Torus Group -
St Helens

Apply Now

Job details

Full-time
£28,790 a year
12 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Case note recording
Case record updates
Complaint handling
Anti-social behaviour case management in housing
Organisational skills
Customer interaction
Communication skills

Full job description

At Torus, our customers are at the heart of everything we do. We're looking for a passionate and proactive Customer Service Advisor to join our team and provide an outstanding customer experience across a range of housing services.

As the first point of contact for our customers, you'll handle enquiries through a variety of channels, including phone, digital, face-to-face and written communications. Using your excellent communication skills and knowledge of our services, you'll take ownership of customer enquiries, provide practical solutions, and ensure customers receive the right support at the right time.

This is a varied and rewarding role where you'll support customers with everything from repairs, rent accounts and rehousing applications to tenancy-related enquiries and complaints. Working closely with colleagues across the organisation, you'll play a key role in resolving issues, promoting our digital services, and helping customers achieve positive outcomes.

Working Hours:

37 hours per week
Monday to Friday: 7.4 hours per day between 8:00am and 8:00pm
1 in 4 Saturdays: 8:00am to 12:00pm

What You Will Be Doing:

Acting as the first point of contact for customer enquiries across telephone, digital, face-to-face and written channels.
Providing advice, guidance and solutions across a range of housing services, ensuring customers receive accurate and timely support.
Taking ownership of customer enquiries, resolving issues at first point of contact wherever possible and referring to specialist teams when needed.
Supporting customers with rent account enquiries, taking payments and agreeing repayment arrangements in line with policy.
Processing applications and enquiries relating to rehousing, transfers and mutual exchanges.
Raising, prioritising and managing repair requests, ensuring customers understand landlord and tenant responsibilities.
Handling complaints and anti-social behaviour reports, maintaining accurate records and case notes.
Promoting digital services and supporting customers to access online accounts and self-service options.
Working collaboratively with colleagues and partners to deliver positive outcomes for customers.
Maintaining accurate customer records and ensuring all interactions are recorded appropriately on our systems.
Identifying opportunities to support customers and improve outcomes through our Every Contact Counts approach.
Delivering excellent customer service while achieving performance targets and service standards.
Championing fairness, inclusion and safeguarding, ensuring customers are treated with dignity, respect and care.

What We Are Looking For:

A passion for delivering excellent customer service and creating positive customer experiences
Experience working in a busy customer service environment, handling a wide range of enquiries (housing-related experience desirable)
Strong communication skills with the ability to explain information clearly and confidently across different channels
A proactive problem-solver who takes ownership of enquiries and sees issues through to resolution.
The ability to understand and apply policies and procedures accurately while balancing customer needs and business requirements.
Experience dealing with challenging situations and difficult conversations with empathy, resilience and professionalism.
Strong IT skills and confidence using multiple systems to record and manage customer information accurately.
Excellent organisational skills, with the ability to prioritise workload in a fast-paced environment.
A collaborative approach and commitment to working effectively with colleagues across the business.
A positive, flexible attitude and willingness to embrace new ways of working and continuous improvement.
A commitment to equality, diversity, safeguarding and treating every customer with fairness and respect.
Educated to 4 GCSE (or equivalent) Grade C or above including English

Interview Process:

Shortlisted candidates will be invited to an interview at our St Helens office week commencing 7th September 2026. This will be a competency-based interview, along with a short written and listening assessment.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification
Qualification certificate check
2x completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Apply Now

Refine Your Search

support advisor jobs in haydock, msy

Customer Hub Advisor

Customer Service Advisor

Customer Service Advisor

Sales Advisor

Customer Advisor

Haydock Depot People Support Assistant

Customer Experience Advisor

Customer Support Advisor

JUNIOR SALES ADVISOR

Customer Contact Centre Advisor

Shell Customer Service Champion at Haydock (Night Shifts)

Apprentice Retail Sales Assistant

Customer Hub Advisor - 18 Month Contract

First Response Advisor

Support Worker, St. Helens

Sales and Loyalty Advisor

Customer Service & Logistics Co-Ordinator

Customer Hub Advisor - 6+ Month Contract

Change of Tenancy Advisor

Pre-Litigation paralegal

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