About Dearborn Studio
Founded in 2015, Dearborn Studio has evolved into a collection of four distinctive properties, ranging from historic landmarks to contemporary builds. Each space has its own personality and story, yet all share the same values: Different by Design. Curated with Care. Always Agile. Built to Last.
Working with us
Our growth has never been about scale. It has always been about doing things properly, with intention, care and craft. We work collaboratively, take pride in what we do and show up with energy and purpose.
Our culture is grounded in creative thinking and genuine care for our spaces, our guests and each other. We look for candidates whose experience and mindset reflect these values and who want to contribute meaningfully to a growing business.
Our Spaces
- Kin House, a Grade II*-listed manor thoughtfully restored and reimagined in collaboration with Barlow & Barlow.
- Millbridge Court, a 19th-century house set in the village of Frensham on the Surrey-Hampshire border, blending heritage with a playful, contemporary spirit.
- LIMEKILN, a lodge nestled within 60 acres of Sussex countryside and ancient woodland, with interiors by Red Deer.
- Hyde House, a restored Victorian house and barn in the Cotswolds, minutes from Stow-on-the-Wold.
Bring your experience. Bring your ideas. Be yourself. We will support you every step of the way as we continue, together, to create spaces and moments that truly matter.
About the Role
What you’ll do…
You will need to multitask and use your initiative to help deliver an exceptional guest experience, from initial enquiry through to confirmed booking. A positive, process-driven approach is essential, along with the ability to support multiple event spaces and products.
The role also involves managing key stages of the enquiry process and working closely with clients through to the booking stage. Although the position is primarily based in Guildford/Farnham, regular travel to all venues will be required for client meetings, viewings, event delivery and training.
- Manage the sales enquiry process and understand the customer journey at each venue to support effective selling.
- Act as a warm, enthusiastic host from the first point of contact.
- Lead property tours, including in-person site visits and virtual viewings.
- Proactively follow up and generate sales leads.
- Oversee the hotel booking system and manage room reservations.
- Work closely with onsite sales teams and managers to identify new business opportunities.
- Maintain strong knowledge of our products and services, including drinks packages, menus, and upselling opportunities at each property.
- Work towards sales and upselling targets, including weekly sales reporting and maximising conversion rates.
- Develop a full understanding of the end-to-end client experience.
About You
What we’re looking for…
- Excellent administration skills and an eye for detail are essential.
- Proven experience in a 5* service environment preferred.
- Proven experience in a target or sales based role preferred.
- Proactive attitude.
- Excellent communication skills, both orally and written and the ability to communicate effectively at all levels.
- Proficient in MS Office.
- Driving license.
- Experience in Tripleseat beneficial but not essential.
Additional Information
What’s in it for you?
- 28 days annual leave, plus an extra day to celebrate your birthday, along with a £100 voucher to mark the occasion after 1 years’ service.
- Enhanced family leave, subject to eligibility, to support you during life’s most important moments.
- Digital GP access through Livi, providing convenient medical support when you need it.
- Employee Assistance Programme, offering confidential advice and support for you and your family.
- Ongoing investment in your development through internal training and learning opportunities.
- Internal career progression opportunities as our business continues to grow.
- Inspire Experience Programme – curated hospitality experiences throughout the year designed to reward performance and give our teams first-hand exposure to exceptional service.
- Pension scheme to help you plan for the future.
- Cycle to Work scheme to spread the cost of a new bike while reducing your carbon footprint.
- Access to high street discounts through Bright Exchange.
- Generous employee referral scheme.
- Social events to celebrate together as a team.
Job Types: Full-time, Permanent
Pay: From £33,000.00 per year
Experience:
- 5* Service Environment: 2 years (preferred)
- Sales: 1 year (preferred)
Work Location: In person
