Service delivery manager Work, Jobs in Heath, Dby (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
3d
Service Colleague (Express)
ASDA —Chesterfield
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
7d
Service Delivery Supervisor
Veolia Dewatering and Maintenance Solutions UK Limited —Chesterfield
- Up to £38,500 a year
- Monday to Friday
- Annual leave
- Employee discount
Quick apply
9d
Lettings Operations Manager
Challenge Limited —Mansfield
- £38,000 - £42,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Service Manager
Hope Community Services —Worksop
- £34,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Contracts
Quick apply
Electrical Contracts Manager
Grays Electrical Engineering Limited —Mansfield
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Business development
- Project management
Quick apply
13d
Service Manager
Ark Housing Trust —Buxton
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
1d
Fleet Administrator
ABM UK —Chesterfield
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
7d
Delivery Driver
Well Pharmacy —Rainworth
- £12.76 an hour
- Communication skills
- Employee discount
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Nottingham Operations Delivery Manager
East Midlands Railway —Nottingham
- Management
- Leadership
- Communication skills
- Flexible schedule
13d
Strategic Planning Manager
Romac Logistics —Chesterfield
- £60,000 - £65,000 a year
- Full-time
- Travel
- Leadership
10d
Key Account Manager
Romac Logistics —Chesterfield
- £60,000 - £65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
10d
Project Manager - Hardware
TBG Solutions Ltd —Barlborough
- Up to £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
- Store discount
- Health & wellbeing programme
Quick apply
13d
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Fulfilment Manager
JG Pears Group —Newark-on-Trent
- Full-time
- Management
- Continuous improvement
- IT
- Free parking
- Annual leave
Quick apply
7d
Service Planning & Delivery Manager
Arriva UK Trains Limited —Derby
- £33,288 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
10d
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
13d
General Manager
DHL —Worksop
- Up to £85,000 a year
- Warehouse experience
7d

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
3 days ago

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Data analysis skills
Microsoft Office
Project management
Leadership

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

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service delivery manager jobs in heath, dby