Customer host Work, Jobs in Heathrow (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
8d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
8d
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
8d
Showroom Host/Receptionist
Chery Camberley —Camberley
- £33,750 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Front of House Receptionist
THE BEAUTY ROOMS CHISLEHURST —London
- From £27,000 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
Reception and Hospitality Host
Portico Corporate Reception Management —London
- £32,000 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
Customer Service Host
Rapport —London
- £32,500 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
Customer Service Host - Ticketing
ATG Entertainment Limited —Woking
- £12.89 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
6d
New Member & Sales Host
Virgin Active —London
- £2,808 a year
- Weekend availability
- Hospitality
- Sales
- Organisational skills
- Annual leave
- Employee discount
8d
Client Host
Mitie —London
- £15.61 an hour
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
7d
Receptionist and Hospitality Host
Portico Corporate Reception Management —London
- £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
- Annual leave
- Life insurance
Quick apply
3d
Host Leader - Reception Supervisor
Point A Hotels —London
- £30,462 a year
- Weekend availability
- Customer service
- Hotel
- Continuous improvement
- Annual leave
Quick apply
Front Office Host/ess
Andaz Liverpool Street —London
- £27,427 a year
- Full-time
- Hotel
- Organisational skills
- Café
- Employee assistance programme
- Employee discount
Front Office Host/ess
Hyatt Regency London - The Churchill —London
- Full-time
- Bar
- Hotel
- Administrative experience
- Employee assistance programme
- Employee discount
Host/Hostess – Parent Host (Customer Service) – Saturday Mornings
We Make Footballers —Woking
- £12.50 - £15.00 an hour
- Part-time
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
14d
Guest Experience Host
The BoTree —London
- £28,840 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
10d
Guest Services Host
Mitie —London
- £15.15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
13d
Reception and Club Host
Rendall & Rittner —London
- £32,500 a year
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Senior Client Host
CH&CO —London
- £36,000 a year
- Full-time
- Hospitality
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
2d

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Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
8 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

customer host jobs in heathrow

Customer Service Host

Customer Service Host - T3

Customer Service Host - T2

Showroom Host/Receptionist

Head Host / Reservations & Guest Experience Lead

Front of House Receptionist

Reception and Hospitality Host

Customer Service Host

Customer Service Host - Ticketing

New Member & Sales Host

Client Host

Receptionist and Hospitality Host

Host Leader - Reception Supervisor

Front Office Host/ess

Front Office Host/ess

Host/Hostess – Parent Host (Customer Service) – Saturday Mornings

Guest Experience Host

Guest Services Host

Reception and Club Host

Senior Client Host

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