Claims lead Work, Jobs in Hellingly, Esx (with Salaries)

Second Line Support Leader
Hastings Direct —Bexhill
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Fraud Investigator
Department for Work and Pensions —Eastbourne
- £32,137 a year
- Overtime
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
16h
Claims Technical Lead - Complex Bodily Injury
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Travel
- Mentoring
- Training & development
- Annual leave
Personal Injury Handler (12 Month FTC)
1st Central —Haywards Heath
- £33,000 - £37,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
Compliance Manager
Wild Nutrition —Lewes
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Claims Change Readiness Manager
The AA —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Referral programme
Quick apply
SHE Advisor
M Group —Brighton
- £40,000 - £50,000 a year
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Care Home Manager
The Abbeyfield Society —Horsted Keynes
- £45,000 - £51,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Assistant Project Manager
M Group —Brighton
- Organisational skills
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
Head of Delivery Civils
M Group —Brighton
- Continuous improvement
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
8d
Site Agent
M Group —Brighton
- £50,000 - £60,000 a year
- Civil engineering
- Management
- Engineering
- Annual leave
- Employee assistance programme
Care Home Manager
Leonard Cheshire —Staplehurst
- £55,000 a year
- Weekend availability
- Team management
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Finance Manager
The Hastings Sofa Company Ltd —St Leonards-on-Sea
- £35,000 - £45,000 a year
- Full-time
- ERP systems
- Presentation skills
- Financial services
- Free parking
Quick apply
Claims Handler
Inshur —Brighton
- Full-time
- Hybrid work
- Negotiation
- Employee assistance programme
- Flexible schedule
Quick apply
5d
Trainee Insurance Advisor
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- CRM software
- Customer service
- Financial services
- Free parking
- Employee discount
Senior NPD & Innovation Manager
zendbox —Paddock Wood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Project Manager
M Group —Brighton
- £60,000 - £70,000 a year
- Civil engineering
- Customer service
- Engineering
- Annual leave
- Employee assistance programme
Senior Technical Pricing Analyst
AXA —Royal Tunbridge Wells
- Up to £60,000 a year
- Mentoring
- Communication skills

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Second Line Support Leader

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

IT team management
Performance management
Continuous improvement
Information technology team management
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Operations leadership experience
Help desk
Rota coordination

Full job description

We’re looking for an experienced Technology Services Leader to take ownership of Second Line Support services across the organisation. This is a hands-on leadership role with real influence over how technology services are delivered, governed, and continuously improved, while role-modelling the Hastings Way.

You’ll be responsible for leading a specialist Second Line Support team, delivering high-quality technical support that enables colleagues to work effectively every day. If you’re a confident people leader with strong operational experience in Second Line or Desktop Support, this role offers the opportunity to make a meaningful impact.

This is a 6-month fixed term contract and you will need to be in either our Bexhill or Leicester site 3 days per week.

About the role

Leadership & People Management

Lead and inspire the Second Line Support team, setting clear direction, priorities, and expectations in line with the Hastings Way.

Line manage specialists, ensuring strong performance, engagement, and professional development.

Carry out regular 1‑to‑1s, wellbeing check‑ins, performance reviews, and development conversations.

Build resilient, high‑performing teams with a clear focus on succession, capability, and continuous improvement.

Manage capacity, rotas, absence, and service continuity to meet business demand.

Second Line Support Leadership

Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests.

Maintain business‑as‑usual operations while managing peaks in demand and major incidents.

Ensure SLAs, KPIs, and quality standards are consistently achieved and improved.

Act as an escalation point for complex technical and service issues.

Drive first time fix improvements and strong knowledge sharing between Second and First Line teams.

Operational Excellence & Continuous Improvement

Identify inefficiencies, risks, and service gaps across Second Line Support services.

Lead service improvement initiatives, automation, and process optimisation.

Use data and reporting to provide insight into service performance, quality, demand, and risk.

Support IT and business‑led projects, ensuring smooth transitions into business‑as‑usual operations.

Governance, Risk & Quality

Ensure services are compliant with IT governance, security, audit, and regulatory requirements.

Maintain high-quality documentation across services and operational processes.

Conduct assurance activities to protect data integrity and service standards.

About you

Recent, demonstrable leadership or managerial experience, with direct responsibility for people and performance.

Proven Second Line experience in an IT service environment.

Confident decision‑maker with excellent communication and stakeholder‑management skills.

Comfortable leading teams in fast‑paced, operational environments.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

30/08/2026

Apply Now

Refine Your Search

claims lead jobs in hellingly, esx

Second Line Support Leader

Fraud Investigator

Claims Technical Lead - Complex Bodily Injury

Personal Injury Handler (12 Month FTC)

Compliance Manager

Claims Change Readiness Manager

Data Enrichment Manager

SHE Advisor

Senior Risk Pricing Analyst

Care Home Manager

Assistant Project Manager

Head of Delivery Civils

Site Agent

Care Home Manager

Finance Manager

Claims Handler

Trainee Insurance Advisor

Senior NPD & Innovation Manager

Project Manager

Senior Technical Pricing Analyst

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