Application support specialist Work, Jobs in Henlow, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Housing Support Officer
Amicus Trust —Sandy
- £26,677.16 a year
- Full-time
- Travel
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
13d
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
Clinic Manager
Aventus Clinic —Hitchin
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4d
Key Worker
Autism Bedfordshire —Bedford
- £34,540 - £41,189 a year
- Part-time
- Hybrid work
- Travel
- Discharge planning
- Free parking
- Health & wellbeing programme
Quick apply
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Nursery Sales Executive
Todds Nursery Ltd —Biggleswade
- Full-time
- Management
- Sales
- Business development
Quick apply
Customer Assistant
Lidl —Biggleswade
- £13.45 - £14.45 an hour
- Weekend availability
- Bakery
- Store discount
- Employee discount
2d
Learning Management System Administrator
Cambridgeshire Fire and Rescue —Huntingdon
- £26,403 - £28,142 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Free parking
- Store discount
Quick apply
5d
Commercial Administrator
M Group —Stevenage
- Microsoft Office
- Data entry
- IT
- Annual leave
- Employee assistance programme
Chemists' Community Fund Caseworker
Royal Society of Chemistry —Cambridge
- £28,000 - £35,000 a year
- Part-time
- Hybrid work
- Travel
- Annual leave
- Work from home
13d
Customer Service Advisor
Copart —Bedford
- £27,976 a year
- Monday to Friday
- Communication skills
- Employee discount
- Life insurance
Quick apply
Packaging Compliance Officer
Mexgrocer Limited —Luton
- £15 an hour
- Part-time
- Research
- Maths
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Detention Custody Officer
Serco Plc —Bedford
- £31,000 - £35,000 a year
- 12 hour shift
- Hybrid work
- No experience needed
- Conflict management
- Free parking
- Paid training
Intake & Assessment Officer Cats & Small Pets
Wood Green The Animals Charity —Godmanchester
- £26,227.50 a year
- Weekend availability
- Customer service
- Annual leave
- Employee discount
11d
Critical Care Transport Assistant
St John Ambulance —Cambridge
- £29,375 a year
- Overtime
- Conflict management
- Patient care
- Employee assistance programme
- Employee discount
Public Health Officer – Children and Families
Luton Borough Council —Luton
- £39,862 - £41,771 a year
- Full-time
- Data analysis skills
- English
- No degree
10d
Individual Giving & Legacy Relationship Manager
Garden House Hospice Care —Letchworth
- £35,000 - £38,000 a year
- Part-time
- CRM software
- Organisational skills
- Hospice
- Health & wellbeing programme
- Employee discount
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Intake and Assessment Officer - Dogs (9 Month FTC)
Wood Green The Animals Charity —Godmanchester
- £26,227.50 a year
- Weekend availability
- Annual leave
- Employee discount
10d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

application support specialist jobs in henlow, bdf

1st Line Service Desk Analyst (Days)

Housing Support Officer

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Clinic Manager

Key Worker

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Nursery Sales Executive

Customer Assistant

Learning Management System Administrator

Commercial Administrator

Chemists' Community Fund Caseworker

Customer Service Advisor

Packaging Compliance Officer

Detention Custody Officer

Intake & Assessment Officer Cats & Small Pets

Critical Care Transport Assistant

Public Health Officer – Children and Families

Individual Giving & Legacy Relationship Manager

Intelligence and Incident Response Co-ordinator

Intake and Assessment Officer - Dogs (9 Month FTC)

I want to receive the latest job alerts for application support specialist in henlow, bdf

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