Customer service manager Work, Jobs in Hereford (with Salaries)

Quality Control Manager - Textiles and Soft Furnishings
Penny Morrison Ltd —Presteigne
- £35,000 - £37,000 a year
- Full-time
- Supervising experience
- Quality control
- Organisational skills
Quick apply
9d
Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Gloucester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager
Safetykleen —Worcester
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
9d
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Deputy Manager
David Christopher —Ross-on-Wye
- From £18,143 a year
- Full-time
- Management
- Supervising experience
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Worcester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Worcester
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM)
Target Catering Equipment —Gloucester
- From £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
Quick apply
8d
Business Development Manager (BDM) - Gloucester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Gloucester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Workshop Manager
Listers —Hereford
- Up to £50,000 a year
- Full-time
- In-person
- Health & wellbeing programme
- Employee discount
Head of Store Development
ProCook —Gloucester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
Store Manager - Hereford (Full-Time)
Pandora Jewelry —Hereford
- Full-time
- Sales
- Merchandising
- Employee discount
Operations Manager, Amazon Logistics, Amazon Logistics
Amazon UK Services Ltd. —Berry Hill
- Full-time
- Engineering
- English
- Master's degree
Team Manager, Automotive Contact Centre
Assurant —Mitcheldean
- Full-time
- Organisational skills
- Contracts
- Leadership
5d
General Manager
Rygor Auto —Gloucester
- Up to £70,000 a year
- Full-time
- Management
- Computer literacy
- Leadership
- Health & wellbeing programme
- Annual leave
Assistant Branch Manager
Travis Perkins —Abergavenny
- Full-time
Agricultural Area Sales Manager - South UK | Farmsense
Tangerine Agriculture —Leominster
- £28,000 a year
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
9d
Sales Team Leader
PGL Travel —Ross-on-Wye
- £28,935 - £35,935 a year
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Infrastructure Technical Lead
Allpay —Hereford
- £65,000 a year
- Azure
- Windows
- Scripting
14d
Hotel Duty Manager
Premier Inn —Hereford
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- Sales
- Business development
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
10d

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Quality Control Manager - Textiles and Soft Furnishings

Penny Morrison Ltd
Presteigne

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
9 days ago

Qualifications

Supervising experience
Quality control
Organisational skills
Warehouse experience
Leadership
Communication skills

Full job description

Penny Morrison is a British interiors brand known for distinctive fabrics, wallpapers, lighting and decorative accessories. Founded by interior designer Penny Morrison over 30 years ago, the company supplies interior designers, trade clients, showrooms and private customers in the UK, US and internationally.

Our products sit within the premium interiors market, where quality, consistency, presentation and service are central to the customer experience. Every order that leaves our warehouse represents the Penny Morrison name, so the care taken in inspection, handling, packing and dispatch is critical.

We are looking for a hands-on, meticulous and process-minded Quality Control/Goods In-Out Manager to lead our Wales-based warehouse and quality control function.

The Role

This is a warehouse-floor role, not a desk-based operations position. The successful candidate will spend most of their time on the warehouse floor, working directly with the team, processing and overseeing goods-in/goods-out, inspecting stock, checking quality, supporting packing and dispatch, and ensuring standards are followed in practice.

The role is primarily focused on fabrics and textiles, so strong experience handling, inspecting or managing fabric and textile products is essential.

Reporting to the Head of Operations, you will manage a small team of approximately 3–5 people and will be responsible for ensuring that products are inspected, handled, recorded, packed and dispatched accurately and to the highest standard.

A key part of the role will be helping Penny Morrison Ltd and QC operations by improving stock discipline, documenting clear ways of working, training the team and building more consistent, scalable processes.

Key Responsibilities

· Lead the QC and dispatch team from the floor, setting standards and supporting day-to-day work.

· Oversee goods-in, goods-out, stock movement, order preparation, packing and dispatch.

· Inspect incoming and outgoing fabrics for faults, inconsistencies, colour variation, print defects, damage or other quality concerns.

· Ensure fabrics are checked, measured, labelled and recorded accurately.

· Maintain accurate inventory records.

· Use stock management, order processing, courier and warehouse systems accurately.

· Support regular stock checks, cycle counts and reconciliations.

· Investigate stock discrepancies and quality issues.

· Oversee shipping and courier bookings, including DHL and other shipping partners.

· Ensure orders are picked, packed, labelled, documented and dispatched correctly.

· Manage courier issues, failed collections, damaged shipments and tracking queries.

· Help create, improve and maintain simple SOPs for QC, goods-in, stock movement, packing, returns, supplier issues and shipping.

· Train, support and develop a team of approximately 3–5 people.

· Work closely with the Head of Operations, sales, purchasing and customer service teams.

· Liaise with suppliers where quality issues, delivery discrepancies or product faults arise.

· Maintain a clean, organised, professional and efficient warehouse environment.

Experience & Skills Required

The successful candidate should have:

· 7–10 years’ relevant experience in textiles, fabrics, interiors, manufacturing, premium homeware, warehouse operations or a similar product-led environment.

· Strong experience handling or inspecting fabrics and textile products.

· Experience in quality control, goods-in/goods-out, warehouse operations or production handling.

· Experience managing inventory and stock control in a small to medium-sized product business.

· Experience using inventory, stock management, order processing, courier or warehouse systems.

· Experience managing dispatch, courier bookings and shipping processes, ideally including DHL or similar providers.

· Previous experience supervising or managing a small team.

· Excellent attention to detail and the ability to identify fabric faults, product issues or quality concerns.

· A practical, hands-on approach and willingness to work primarily on the warehouse floor.

· Strong organisational skills and the ability to manage multiple priorities.

· Good communication skills and the ability to work constructively with suppliers and internal teams.

· The ability to follow, improve and document processes.

· A strong sense of ownership, accountability and pride in work.

Preferred Experience

Experience in any of the following would be highly advantageous:

· Premium or luxury products.

· Fabric inspection, batch control, cutting, measuring and roll management.

· Stock accuracy and inventory control in a growing SME.

· Multiple soft furnishing product categories.

· Supplier quality issues, delivery discrepancies or product faults.

· Creating or improving SOPs and documented warehouse procedures.

· Shopify, barcode systems, stock databases or warehouse management systems.

Personal Qualities

We are looking for someone who is meticulous, practical, hands-on and comfortable working on the warehouse floor. The right person will be a strong team player, willing to muck in when needed, calm under pressure and proud of doing things properly.

They will be process-minded without being bureaucratic, comfortable leading a small team, and keen to help the business become more structured, organised and professional as it grows.

The individual will also be well-versed in using various systems and technologically adept.

Why Join Penny Morrison?

This is an opportunity to join a growing British interiors brand at an important stage of its development. The role is central to maintaining the quality and reputation of our fabric business and will have a direct impact on the customer experience.

For someone who enjoys textiles, precision, organisation and team leadership, this is a role with real ownership. You will be trusted to maintain standards, improve processes, train the team and help prepare the Company for future growth through more documented processes.

How to Apply

Please apply with your CV and a short covering note to [email protected] outlining your relevant experience in quality control, textiles, inventory systems, shipping and team leadership.

Pay: £35,000.00-£37,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in hereford

Quality Control Manager - Textiles and Soft Furnishings

Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped

Account Manager

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