Complaints manager Work, Jobs in Hermitage, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Casework Manager - Complaints
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
11d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
Specialist Service Consultant
Nationwide Building Society —Swindon
- From £27,500 a year
- Full-time
- Travel
- Organisational skills
- Financial services
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
2d
Senior Complaints & PALS Officer
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
Front of House and Sales Manager
Corn Exchange Newbury —Newbury
- £30,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
- Free parking
- Employee discount
Quick apply
3d
Student Communities Manager
Reading Students' Union —Reading
- £36,961.59 a year
- Monday to Friday
- University
- Continuous improvement
- Team management
- Annual leave
Quick apply
Head of Governance
Practice Plus Group IUC —Reading
- Up to £80,000 a year
- Remote
- Writing skills
- Microsoft Office
- Business development
1d
Departmental Business Support Officer
UK Health Security Agency —Chilton
- £35,587 - £43,244 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Management
2d
Audi Corporate Account Executive
Sytner —Reading
- Hybrid work
- Administrative experience
- Employee discount
Compliance Manager
Edenred —Swindon
- Up to £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
Grounds Maintenance Contract Manager
Tactical Groundcare & Envionmental Services UK LTD —Burghfield
- £37,500 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
5d
Contracts Officer
West Berkshire Council —Newbury
- £26,403 - £28,598 a year
- Full-time
- English
- Organisational skills
- Contracts
14d
Customer Experience Manager
Softcat —Marlow
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
1d
Store Manager
Aldi —Newbury
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Store Manager - Full Time
Dominos Pizza —Thatcham
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Recruiting
- Store discount
- Employee discount
Quick apply
4d
National Account Manager - North Europe
Oterra —Hungerford
- Full-time
- Remote
- Sales
- Salesforce
- Business development
Quick apply
Quality Improvement Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £45,091 a year
- Part-time
- Continuous improvement
- Contracts
- Annual leave
- Employee assistance programme
Trust Waste Manager
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £49,387 - £56,515 a year
- Full-time
- Travel
11d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

complaints manager jobs in hermitage, brk

Complaints & Resolution Manager

Casework Manager - Complaints

Customer Complaints Manager

Specialist Service Consultant

Contract - Customer Relations Coordinator

Senior Complaints & PALS Officer

Front of House and Sales Manager

Student Communities Manager

Head of Governance

Departmental Business Support Officer

Audi Corporate Account Executive

Compliance Manager

Grounds Maintenance Contract Manager

Contracts Officer

Customer Experience Manager

Store Manager

Store Manager - Full Time

National Account Manager - North Europe

Quality Improvement Officer

Trust Waste Manager

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