Employment advisor Work, Jobs in Hertfordshire (with Salaries)

Customer Service Advisor (Career Grade) (RP0194)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £28,426 - £34,011 a year
- English
- Front desk
- Communication skills
- Annual leave
10d
People Operations Manager (Part-Time / Fully Remote)
GlobalConnect Europe Ltd. —London
- £500 a month
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Employee Relations Advisor
Churchill Group —Luton
- Human resources
- In-person
- Employee discount
- Sick pay
Quick apply
Admissions Advisor
Inspired —London
- £25,000 a year
- Full-time
- Remote
- CRM software
- Communication skills
- School
Employment Advisor
Ingeus —Tower Hamlets
- £31,930 a month
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
Quick apply
11d
People Advisor
Land Technologies Ltd. —London
- Remote
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
5d
Pre-Sessional and In-Sessional Academic Advisor
Middlesex University London —Hendon
- £43,811 a year
- Communication skills
- Teaching
- Employee assistance programme
17h
Career Coach
Ingeus —London
- £33,000 a year
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Advisor
River Island —Stevenage
- £11.56 - £12.80 an hour
- Part-time
- Employee discount
Quick apply
17h
HR Advisor & Office Operations
Radancy —London
- £35,000 - £38,000 a year
- Hybrid work
- Presentation skills
- Human resources
- Organisational skills
Patient Advisor (Customer Service)
Pharmacy2U —London
- £27,020 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Talent Acquisition Advisor
Smart Communications —Elstree
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
6d
NHS 111 Health Advisor
Practice Plus Group IUC —Uxbridge
- £12.71 - £16.27 an hour
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
HR & Office Administrator
The Loft Room Staircase Company —Harlow
- £13.46 - £16.34 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Free parking
Quick apply
10d
Health and Wellness Sales Advisor
Boots —London
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Sales Advisor - St Albans
Tesla —St Albans
- Customer service
- English
- Organisational skills
Group HR Advisor (12 Month FTC)
Complii —Bedford
- Full-time
- Continuous improvement
- Human resources
- Communication skills
Quick apply
10d
Customer Service Advisor - Full Time
Newham Council —London
- £35,520 - £36,585 a year
- Full-time
3d
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Recruiting
Quick apply

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Customer Service Advisor (Career Grade) (RP0194)

Welwyn Hatfield Borough Council -
Welwyn Garden City

Apply Now

Job details

Fixed term contract
£28,426 - £34,011 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Live chat
Inbound customer enquiry call handling
English
Front desk
Customer interaction
Communication skills

Full job description

Job Introduction

Customer Service Advisor (Career Grade)
(RP0194)

Salary £28,426 pro rata with progression to £34,011 pro rata through annual increments subject to satisfactory service (inclusive of outer fringe allowance)
Career Grade Scheme with appointment level dependent on experience

20 hours per week (office based)

12-month fixed term contract

We are expanding our Customer Service team and looking for a friendly, motivated advisor to join us on a 12 month fixed term contract to provide additional resource during a restructure transition period.

As a Customer Service Advisor, your primary responsibility will be the first point of contact for all visitors to the reception area at our council offices in Welwyn Garden City, providing a professional, courteous, and welcoming experience. You’ll handle enquiries by phone, email, and Live Chat , aiming to resolve issues first time and deliver a great customer service for our Landlord and Council services.

Your responsibilities:

Help customers across all contact channels
Provide clear, accurate information
Log service requests and other customer queries, such as housing repairs, missed bins, parking enquiries, planning enquiries, in our CRM and housing systems
Support customers with a wide range of queries

About you:
We are looking for candidates with:

Excellent communication skills
A positive, professional approach
Confidence using digital systems (training will also be provided)
Ability to stay calm and helpful during challenging conversations
A passion for great customer service

This is a career graded post (Level 1–2) with training, support and progression opportunities.

The role is office based. The fixed working pattern for this role is:
Monday 08:45-17:15 (1 hour lunch break)
Wednesday 13:00-17:15
Thursday 13:00-17:15
Friday 12:45-16:45

If you enjoy helping people and want a role where you can grow, we’d love to hear from you.

For an informal conversation about the role, please contact our Customer Service Manager – Nick Probert ([email protected]

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Career.

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do!

We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council

Please note we do not offer sponsorship for employment in the UK.

We recommend that you download the role profile as this will be unavailable once the advert closes.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early applications are therefore encouraged.

Closing date for applications is 31 August 2026
Remote assessments will be held on 7 September 2026
Face to face interviews will be held on 11/14 September 2026

Customer Service Advisor (Career Grade) (RP0194)

Salary Salary £28,426 - £34,011 pro rata inclusive of outer fringe allowance (Career Grade Scheme with appointment level dependent on experience)
Frequency Annual
Job Reference welhat/TP/100/472
Contract Type Fixed Term
Closing Date 31 August, 2026
Job Category Customer Service
Business Unit Customer Service & Transformation
Location Welwyn Garden City, United Kingdom
Posted on 14 August, 2026

Apply Now

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