Service desk support Work, Jobs in Highbury, Gtl (with Salaries)

Help Desk Operative
Hackney Borough Council —Hackney
- £44,937 - £45,852 a year
- Weekend availability
- Communication skills
Receptionist
Portico Corporate Reception Management —London
- £34,420 a year
- Full-time
- Front desk
- Communication skills
- Annual leave
- Life insurance
Quick apply
Community Host
Morro UK —London
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Working with children
- Front desk
- Work from home
- Employee assistance programme
Quick apply
8d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Front of House / Receptionist / Concierge
Étoile Facilities Services Limited —London
- £34,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
Help Desk Team Member - Casual
Coin Street Community Builders (CSCB) —London
- £14.80 an hour
- Weekend availability
- Customer service
- Front desk
- Communication skills
- Annual leave
- Gym membership
8d
Receptionist
The Spectator —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Student Enquiries Coordinator
University of the Arts London —London
- £34,436 - £41,196 a year
- Customer service
- IT
- Communication skills
11d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
8d
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Customer Service Agent
Jollyes Pets —Waltham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
9d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Service Desk Analyst
Kingston and Richmond NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
7d
Associate, Company Secretarial Assistant
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Case Progression Officer
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Children & Young People Care Recruiter — Principal/Lead Consultant
Employment Education Training Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Driving
- Mentoring
- Relocation assistance
Quick apply
Corporate Receptionist - 21 St James Square
ST James Facilities —London
- £33,976.38 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply

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Help Desk Operative

Hackney Borough Council -
Hackney

Apply Now

Job details

Full-time | Fixed term contract
£44,937 - £45,852 a year

Qualifications

Supply chain
Database management
Communication skills
Help desk

Full job description

Salary - Grade

GBP £44,937 to £45,852 44937 - PO1

Contract Type

Fixed Term / Secondment

Contract Length

12 months

Contracted Hours

Full Time - 36 hours per week

DBS Required

Department

Finance & Corporate Resources

Service

Asset Management Office

Closing date

19/07/2026

Fixed Term contract / Secondment Opportunity for 12 months

Help Desk Operative X 2

The London Borough of Hackney is seeking two skilled and customer focused Help Desk Operatives to join our Corporate Hard Facilities Management team. This role is essential in supporting the delivery of planned preventative maintenance, compliance, Hard FM and Soft FM services across the Council’s extensive infrastructure.

You will act as the first point of contact for all FM related queries, playing a critical role in the management of our 900+ sites. Operating within the Concerto CAFM system, you will serve as the primary link between customers, stakeholders, and our maintenance teams. This is a high volume, dynamic environment where your technical expertise and ability to manage conflicting priorities will ensure that Hackney Council can effectively deliver services and meet its corporate objectives.

Key Responsibilities:

– System Management: Act as an expert user of the Concerto CAFM system, ensuring all asset information is comprehensive, accurate, and quality assured.

– Incident & Request Handling: Manage all incoming requests across all contact mediums (calls, emails, etc.), ensuring they are logged accurately against the correct job types and assigned to the appropriate resolver groups.

– Service Coordination: Oversee the lifecycle of service requests, including monitoring resolution activity, coordinating with contractors, and keeping clients informed of progress.

– Possible Out of Hours Support: Provide reliable coverage, including the possibility of out of hours weekdays and weekends, managing ‘On-Call’ escalations for critical events to maintain business continuity.

– Reporting & Compliance: Produce detailed reports on asset, site, and compliance data to support continuous service improvement and meet agreed SLAs.

What we are looking for:

– Experience working in a Help Desk environment interfacing between customers and supply chain maintenance teams.

– Proficiency with CAFM systems (preferably Concerto) and database management.

– Excellent communication skills and the ability to demonstrate active listening, professionalism, and structured information presentation.

– A proactive, organised individual who can thrive in an environment of constant change.

– Flexibility to work a full time shift pattern that includes weekends and out of hours service.

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications: 19 July 2026 (22:59)

Interview and assessment date: W/C 03 August 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [email protected]

#LI-AO1

Apply Now

Refine Your Search

service desk support jobs in highbury, gtl

Help Desk Operative

Receptionist

Community Host

First Line Service Desk Analyst

Front of House / Receptionist / Concierge

Help Desk Team Member - Casual

Receptionist

Student Enquiries Coordinator

Customer Care Coordinator

Deskside Support Analyst

Service Desk Coordinator

IT Intern (Part-time)

IT Desktop Support Analyst

Customer Service Agent

IT Helpdesk Specialist, UK

Service Desk Analyst

Associate, Company Secretarial Assistant

Case Progression Officer

Children & Young People Care Recruiter — Principal/Lead Consultant

Corporate Receptionist - 21 St James Square

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