Centre head Work, Jobs in Hillingdon, Gtl (with Salaries)

Client Experience Manager Harrods
Hermès Paris —London
- Full-time
- Hospitality
- Management
- Sales
1h
DDI Operations & Governance Lead
The Natural History Museum —South Kensington
- £47,000 a year
- Hybrid work
- English
- Employee discount
- Life insurance
1h
Senior Category Manager - IT
Land Securities —London
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
- Work from home
1h
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Commercial Cleaning Area Manager / Contracts Manager
RAPID CLEAN —Heathrow
- £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Annual leave
Quick apply
3d
Exams Officer
Maidenhead tutorial college —Maidenhead
- £30,000 - £50,000 a year
- Temporary
- Management
- Customer service
- Administrative experience
- Employee stock ownership plan
Quick apply
7d
Head of Centre
Go Tutors Greenford —Greenford
- £22,000 - £36,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
2d
Education Centre Manager
Explore Learning —Hampton
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
Travel Sales Consultant
Trailfinders —Windsor
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
14d
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
14d
Head of PMO - Crawley, Bristol or Reading
FDM Group —London
- Hybrid work
- Project management
- Travel
- Leadership
- Annual leave
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Health, Safety, Quality and Environmental Manager (HSQE)
RAPID CLEAN —Wokingham
- £43,000 - £45,000 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Free parking
- Flexitime
Quick apply
9d
Financial Controller
Apcoa —Uxbridge
- £75,000 - £80,000 a year
- Microsoft Excel
- Accounting
- Contracts
- Annual leave
Quick apply
9d
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
Team Member
KFC —Hayes
- Up to £12.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
5d
Head of UK and MEA Treaty Claims
SCOR —London
- Microsoft Powerpoint
- Management
- Analysis skills
Full Time Lecturer - Business - London
Malvern International Plc —London
- £38,745.95 a year
- Full-time
- English
- Master's degree
- Administrative experience
- Life insurance
- Sick pay
Quick apply

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centre head jobs near hillingdon, gtl

Client Experience Manager Harrods

Hermès Paris -
London

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Hospitality
Management
Sales
Customer service
Windows
Microsoft Office
Host/hostess experience
Continuous improvement
Customer relationship management
IT
Retail management
Leadership

Full job description

Role Mission

The Client Experience Manager plays a pivotal role in shaping a culture of exceptional in-store experience — one that places the client at the centre of every interaction and reflects the timeless spirit of Hermès.

Working closely with the Boutique Directors and in collaboration with the Head Office Client Experience (CX) team, this role ensures that the client experience is elevated through the six guiding values of the House:

Welcome Simplicity
Inspiring Surprise
Bespoke Attention
Human Bonding
Story Sharing

Acting as both guardian and enabler of these values, the Client Experience Manager continuously refines how they are expressed and lived within the Boutique — ensuring harmony between client experience, team experience, and the unique Hermès environment.

A key aspect of the role is to observe, assess, and nurture how the Hermès experience is embodied by our teams and perceived by our clients. Through coaching, support, and the adoption of innovative tools, the Client Experience Manager ensures that every touchpoint — from welcome to farewell — radiates authenticity, generosity, and excellence.

Key Responsibilities

Client Experience & Culture

Champion the Hermès Client Culture in-store, ensuring that every moment reflects our six guiding values.
Act as the ambassador of in-store experience, creating an atmosphere of simplicity, warmth, and attention to detail.
Partner with Boutique Management to define, deploy, and continuously enhance the in-store experience strategy.
Oversee the hosting and service support teams to ensure seamless client flow and thoughtful queue management.
Observe, analyse, and propose improvements to the client journey — from the initial welcome to aftersales — ensuring it remains fluid, elegant, and human.
Collaborate with sales and service teams to nurture bespoke experiences and moments of surprise that reflect Hermès artistry and care.
Liaise with the Head Office CX team to implement new tools, innovations, and service enhancements, ensuring alignment with the GB CX strategy.
Represent the Boutique within the wider CX community, sharing initiatives and insights that contribute to the collective evolution of Hermès experience.

Team Experience & Development

Create a welcoming and empowering environment where every team member feels valued, supported, and inspired.
Partner with Boutique Management and Head Office Client Experience (CX) team to design and deliver an engaging onboarding journey for newcomers, reflecting the Hermès approach to hospitality and care.
Coach and mentor teams to bring the Hermès values to life in their daily interactions with clients and colleagues.
Build and sustain team morale through engagement initiatives, feedback sessions, and open communication.
Celebrate and leverage the knowledge of long-serving team members, encouraging knowledge-sharing and pride in craftsmanship.
Lead the submission process for the monthly Celebration and Sharing Breakfast, working with Boutique Management to identify and propose the team or individuals who have best demonstrated the Hermès values in action.
Identify opportunities to enhance both the physical and emotional work environment, ensuring it supports wellbeing, collaboration, and creativity.
Serve as an advocate for mental wellbeing within the Boutique and collaborate with HR on wellness and engagement initiatives.

Innovation & Tools

Ensure effective adoption and use of CX tools and platforms (e.g., service excellence visits, queuing systems, personalization, aftersales tools, omnichannel initiatives).
Act as a bridge between Head Office and Boutique teams to ensure consistent understanding and execution of CX strategies.

About You

You are a natural host — observant, empathetic, and genuinely passionate about people. You bring experience in client experience, hospitality, or retail management, ideally within a luxury or high-touch environment.

You combine intuition and structure, ensuring both human connection and operational excellence are at the heart of every decision. You are recognized for your ability to coach, inspire, and bring out the best in others — nurturing a culture of generosity, authenticity, and team spirit.

Adaptable and collaborative, you thrive in dynamic environments and balance daily operations with strategic thinking. You are curious about innovation and adept at using tools that enhance the client journey.

Above all, you embody the Hermès spirit: warm yet precise, elegant yet human, creating experiences that feel personal, sincere, and unmistakably Hermès.

Competencies

At least 3 years of proven management experience demonstrating strong leadership and team development

Experience in high end luxury, 5-star hotels or private members clubs, ideally in an Experience Manager capacity

Skilled in orchestrating emotions to ensure every client feels seen, surprised and truly special.

The ability to orchestrate emotions so that every client leaves feeling seen, surprised, and truly special

Proven ability to design and execute bespoke client events with creativity and precision

Background in client facing role with strong customer service and CRM focus

Client and service-oriented with excellent communications and interpersonal skills

Highly organised, flexible and reliable.

Proficient in IT systems including sales systems, Microsoft Office, and Windows etc.

A proactive team player with capacity to work autonomously

Professional with ability to work efficiently and accurately under pressure

#LI-AL3

Apply Now

Refine Your Search

centre head jobs in hillingdon, gtl

Client Experience Manager Harrods

DDI Operations & Governance Lead

Senior Category Manager - IT

Head of Retention

Commercial Cleaning Area Manager / Contracts Manager

Exams Officer

Head of Centre

Education Centre Manager

Travel Sales Consultant

Client Service Manager

Head of Education, Skills and Work - Non-Operational

Head of PMO - Crawley, Bristol or Reading

People Operations Generalist

Health, Safety, Quality and Environmental Manager (HSQE)

Financial Controller

Business Continuity Manager

Care Coordinator

Team Member

Head of UK and MEA Treaty Claims

Full Time Lecturer - Business - London

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