Smart home Work, Jobs in Horley, Sry (with Salaries)

Fraud Investigator - Level 1 (12 Month FTC)
1st Central —Haywards Heath
- £30,452 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
Luxury Driver (In House, On Demand)
Starr Luxury Cars —Mayfair
- £23 - £35 an hour
- Part-time
- English
- Driving
- In-person
Quick apply
2d
Parcelforce Collection & Delivery Driver
Royal Mail Group —Crawley
- Overtime
- Driving
- Annual leave
- Life insurance
Energy Renewals Expert
Bionic Services Ltd —London
- £27,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
Weekend Receptionist
CHD Living —Kingston upon Thames
- £12.75 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Social Media Content Creator
Tewke Ltd —London
- £42,000 a year
- Full-time
- Social media management
- Analysis skills
- In-person
- Annual leave
- Work from home
Quick apply
7d
Parts Advisor
Lookers —Crawley
- £32,500 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Reablement Practitioner
Surrey County Council —Knaphill
- £25,372 a year
- Weekend availability
- Travel
- Annual leave
- Employee assistance programme
Insurance Process Administrator
Bionic Services Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Airside PCV Driver
ABM UK —Horley
- £16.69 an hour
- Part-time
- Customer service
- English
- IT
- Employee discount
Quick apply
Sales Executive
Lookers —Crawley
- £25,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
Quick apply
Service Advisor
Lookers —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Graduate Customer Service & Operations Executive
Housekeep —London
- From £28,000 a year
- Full-time
- Customer service
- Salesforce
- Plumbing
Quick apply
2d
Sales Associate
Kinly —London
- From £29,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Outlook
- Sales
Quick apply
7d
Saturday Viewing Assistant - Guildford Estate Agents
Bourne Estate Agents —Guildford
- £13 an hour
- Part-time
- Sales
- IT
- In-person
Quick apply
7d
Assistive Technology Coordinator
Mole Valley District Council —Dorking
- £33,437 - £36,046 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Photo Retail Assistant
MAX SPIELMANN —Guildford
- £26,520 - £26,624 a year
- Overtime
- No experience needed
- Communication skills
- School
Quick apply
Graduate Technical Consultant
TAP CXM —London
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Gym membership
Quick apply
Industrial Designer UK Remote
Fuku —London
- Full-time
- Remote
- CAD
- English
- Bachelor's degree
Quick apply

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Fraud Investigator - Level 1 (12 Month FTC)

1st Central -
Haywards Heath

Apply Now

Job details

Full-time | Fixed term contract
£30,452 - £38,000 a year

Qualifications

Microsoft Powerpoint
Customer service
Computer literacy
Analysis skills
Communication skills
Negotiation
Time management

Full job description

Location:

Haywards Heath or Manchester

Salary:

£30,452 - £38,000, depending on experience

Department:

Operations

At 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have excellent skills in gathering evidence and handled a caseload of fraudulent claims? Passionate about uncovering hidden truths? Are you a strong communicator with the ability to engage with a wide range of suppliers and customers?

We’re looking for a Fraud Investigator to join our Counter Fraud Services team on a 12-month fixed term contract based in Haywards Heath, West Sussex or Manchester, Salford Quays.

You’ll be working as part of a growing, innovative team, responsible for protecting the business and customers from the impact of fraud. You’ll be investigating a caseload of suspected fraudulent claims, ranging from Low Velocity Impacts to Staged and Contrived collisions.

Core skills we’re looking for:

Critical thinking – Use your logical reasoning to analyse evidence and draw conclusions about potential crimes

Attention to detail – Pay close attention to the small detail to uncover evidence of fraud

Case management – Handle investigations from start to finish, ensuring all necessary steps are taken

Investigative techniques – Can use various methods for gathering evidence and conducting interviews

Working flexibly, you'll spend the 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

What's Involved:

You’ll carry out thorough investigations and gather evidence on suspected fraudulent claims for personal injury, vehicle damage and credit hire
You’ll conduct telephone interviews with customers as well as engaging external suppliers including accident investigators, motor engineers and panel solicitors
You’ll assess evidence including intelligence, Police reports, medical records and engineering evidence to identify inconsistencies and determine the outcome
You’ll identify cases of potential Fundamental Dishonesty, private prosecutions, or professional enabler involvement
You’ll provide advice and support to business areas with regard to potential fraud risks.
You’ll process payments on claims files as required and in accordance with authorities.
You’ll ensure claim files are reserved accurately and reserves amended where required.
You’ll meet agreed fraud KPI’s and targets.
You’ll ensure compliance with Company financial crime procedures and related policies.
You’ll submit Suspicious Activity Reports as necessary to the Company MLRO.
You’ll ensure compliance with Consumer Duty principles when liaising with customers.
You’ll build and maintain relationships both internally and externally.
You’ll be compliant with health and safety policies at all times.
You’ll ensure compliance with company and other relevant standards/ regulations at all times.
You’ll produce high quality written reports and advice for the business, to include recommendations.

Experience & Knowledge:

Strong experience of handling fraudulent customer, third party damage and personal injury claims.
Proven track record in investigating both opportunistic and organised motor fraud.
Managing a caseload with adherence to SLAs
Proven track record of stakeholder management
Strong understanding of motor insurance fraud and the purpose of a Counter Fraud Team
Strong understanding of the various indemnity levels and the subsequent impact that this may have on the claim/policy
Strong understanding of Part 7 and Part 8 Proceedings
Strong understanding of the litigation process and the impact that this has on the business both procedurally and economically.
Strong understanding of regulatory responsibilities (SMRC)
Excellent knowledge of FCA requirements (including TCF) an the regulatory framework relating to general insurance

Skills & Qualifications:

Strong communication skills, both verbal and written.
Strong negotiation and influencing skills.
Strong time management and organisation skills with the ability to prioritise work.
Strong analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems.
Excellent customer service skills.
Computer literate, to include Word, Excel, PowerPoint and the internet.

Behaviours:

Self-motivated and enthusiastic.
Consistently demonstrates a positive attitude
Can receive and give constructive feedback
Adopts a proactive approach to their workload
Identifies and communicates potential process and efficiency improvements
Embrace, embed and incorporate the Company values
Passionate about reducing the business exposure to fraud risk.
Emphasis on attention to detail and accuracy.
Able to work on own initiative and as part of a team.

Ready to take on an exciting challenge? Apply now and become our next Fraud Investigator.

Ready to join us?

We’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.

To find out more about careers at 1st Central, take a look here

Apply Now

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