Resources business partner Work, Jobs in Horndean, Ham (with Salaries)

Customer Service Representative
HAVANT BOROUGH COUNCIL —Havant
- £27,254 - £29,064 a year
- Full-time
- Microsoft Word
- Front desk
- IT
- Free parking
4d
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Dual Site General Manager
Dometic —Chichester
- £80,000 - £90,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Free parking
- Employee discount
Quick apply
11d
Community Operations Manager
WSCC —Chichester
- £64,682 - £68,330 a year
- Full-time
- Team management
- Travel
- Budgeting
- Annual leave
- Employee assistance programme
13d
CQC Registered Manager
The Rosemary Foundation —Petersfield
- £57,000 a year
- Part-time
- Management
- Bachelor's degree
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Business Support Officer
UK Health Security Agency —Fareham
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
10d
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Programme Manager
Subsea Craft —Portsmouth
- Up to £85,000 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
Head of Social and PR
B&Q —Eastleigh
- From £90,000 a year
- Part-time
- Hybrid work
- Social media management
- Annual leave
- Employee assistance programme
4d
Operations & Growth Co-ordinator
ThinkEngine —Southampton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Research
- Microsoft Office
- Free parking
- Work from home
Quick apply
8d
Partners Assistant
Fatface Corporation —Havant
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
2d
Actemium Automation Hampshire - Assistant Finance Business Partner
VINCI Energies —Waterlooville
- Full-time
- Accounting
- Annual leave
Process & Journey Mapping Executive (Customer Service & Experience)
B&Q —Eastleigh
- £30,000 - £32,000 a year
- Part-time
- Hybrid work
- CRM software
- Customer service
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Head of Operational Management
Office for National Statistics —Fareham
- £68,199 a year
- Full-time
- Presentation skills
- Continuous improvement
- Budgeting
2d
Operations Executive
ThinkEngine —Southampton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Research
- Microsoft Office
- Free parking
- Work from home
Quick apply
6d
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme
Operations Resourcing and Capacity Manager
Quilter —Southampton
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
1d
Senior Placement and Commissioning Officer
WSCC —Littlehampton
- £39,862 - £42,839 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
5d
Senior Training Designer/Developer
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Management
- Training & development
- Free parking
- Employee assistance programme
Installations Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
9d

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resources business partner jobs near horndean, ham

Customer Service Representative

HAVANT BOROUGH COUNCIL -
Havant

Apply Now

Job details

Full-time
£27,254 - £29,064 a year
4 days ago

Benefits

Free parking
Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Case record updates
Complaint handling
Front desk
IT
Customer interaction
Typing
Leadership
Communication skills

Full job description

Are you passionate about Customer Service and are you looking to develop your customer service skills within a Local Authority in order to support our organisation’s priorities?

We are seeking a Customer Service Representative to join our onsite team at Havant Borough Council. This position is perfect for individuals with a background in customer service. This is a highly diverse role where no two days are the same. By working closely with the public, you will play a pivotal role in delivering outstanding service and enhancing the community's interaction with their local authority.

As a Customer Service Representative, you will engage directly with the public, addressing a wide range of queries about council services. Your goal will be to provide accurate information promptly, ensuring an exceptional customer experience every time.

This role makes a positive difference by providing customers with a first class, understanding service by assisting with and answering any queries via the Council’s various access channels while also supporting various administrative functions.

The role of the Customer Service Representative will act as the first point of contact for enquiries, handle requests, and perform administration tasks to support officers and teams throughout the Council thereby assisting in the delivery of services to residents of the Borough.

Key Responsibilities:

Provide efficient and effective customer service to all customers who are contacting Customer Services by telephone, personal visit to reception and customer access point, online, e-mail or in writing
Provide clear, accurate and concise responses to all customers ensuring compliance to Council policy and procedure
Ensure that records and information on Council’s computer systems covering the full range of Council services, including case management systems are accurately recorded and updated where necessary
Managing and recording customer complaints in a professional and timely manner in line with the Councils complaints procedure, escalating issues when necessary
To promote self-service and channel shift in line with Council’s strategy, supporting customers with the use of self-serve terminals and web access points located within reception areas
Monitoring shared mailboxes and actioning/responding to internal and external emails as appropriate
Support with administrative tasks that involve working with spreadsheets and documents for activities such as gathering and compiling data, maintaining records and producing and formatting documents
Working with various teams to make updates and changes to the Councils website, intranet, policies and core records to ensure the information we hold and publish is up-to-date, accurate and good quality
Cooperation with the implementation of new services/processes into the team and help ensure that all arrangements, systems and resources are in place to enable services to be delivered in a customer focussed and business-like way

What do I need to have?

You’ll have experience of working in a busy customer services environment, responding appropriately to customer requests and identifying solutions to issues, making effective use of available information technology systems.

You will also need to be understanding and have excellent communication skills, both verbal and written, be approachable and willing to assist others as well as the ability to work under pressure.

You will be required to be flexible and have an enthusiastic approach to work, with the ability to adapt to change at short notice, have good keyboard skills, including knowledge of word and excel.

What we can offer you

A competitive salary
Support for your continuous professional development
Generous Leave Allowance
Free Parking
Local Government Pension Scheme
Flexible working to support your work-life balance
Family Friendly Packages
A comprehensive benefits package, find out more on our website www.havant.gov.uk/jobs-and-careers

Living Our Values

At Havant Borough Council, our values shape how we work, make decisions and serve our communities. We're looking for people who demonstrate our values every day:

Ambitious: we want to be the best for our Borough, our communities, and partners; We are performance driven.
Accountable: we take personal responsibility for our decisions; we are one team.
Collaborative: we develop strong, productive relationships.
Agile: we are responsive to change; we evolve our ways of working.
H’avant Garde: we are solutions-focused, and we learn continuously.

If these values describe you, we would love to hear in your covering letter how you demonstrated them in your career and experience.

To Apply

If you have excellent leadership and interpersonal skills, strong IT skills and a desire to develop your skills further to support the Council’s customer experience and access strategy in delivering customer service excellence, then you are the kind of person we want to hear from!

Please click apply and complete the short application process, which takes approximately 3-4 minutes. Please attach your CV and a covering letter when applying through Hireful; www.havant.gov.uk/jobs-us-apply-now. We cannot progress your application without a covering letter explaining how you meet the essential and desirable criteria in the role profile.

Closing date for receipt of applications is midnight on 1 September 2026 and interviews will be held on 15 September 2026.

We reserve the right to close this vacancy early if we receive sufficient applications, so we encourage you to apply as soon as possible.

Due to the current employment climate, we are receiving a high number of applicants for each post and may not acknowledge receipt. You will be notified shortly after the closing date if you are shortlisted.

We want our workforce to reflect our diverse local communities and welcome applications from people of all backgrounds and experiences. www.havant.gov.uk/our-organisation/equality-and-diversity

The council is an inclusive employer and appoints on merit. We are a Disability Confident Employer and have a Guaranteed Interview Scheme for Veterans.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff members to share this commitment.

Havant Borough Council is a Category 1 Responder under the Civil Contingencies Act 2004. All employees of the Authority will be expected to support any necessary actions required during an emergency response.

Local Government Reorganisation (LGR)

As part of Local Government Reorganisation, current plans will see us combine with Portsmouth City Council and the district and borough councils of Fareham, Gosport and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for South East Hampshire.

We are working towards an implementation date of 1 April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.

This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.

More information about Local Government Reorganisation can be found on our website:

Devolution and Local Government Reorganisation (LGR) | Havant Borough Council

Apply Now

Refine Your Search

resources business partner jobs in horndean, ham

Customer Service Representative

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

Dual Site General Manager

Community Operations Manager

CQC Registered Manager

Business Support Officer

Capture Manager

Programme Manager

Head of Social and PR

Operations & Growth Co-ordinator

Partners Assistant

Actemium Automation Hampshire - Assistant Finance Business Partner

Process & Journey Mapping Executive (Customer Service & Experience)

Head of Operational Management

Operations Executive

Project Coordinator

Operations Resourcing and Capacity Manager

Senior Placement and Commissioning Officer

Senior Training Designer/Developer

Installations Coordinator

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