Customer service team lead Work, Jobs in Horsham, Wsx (with Salaries)

Customer Experience Lead
British Airways —Gatwick Airport
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
1d
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
Quick apply
6d
HR Data & Systems Lead (4 days from home)
LRG —Worthing
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
9d
Lead General Merchandise Manager
Sainsbury's —Warlingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
Arrivals - Team Leader
WHSmith Group —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Arrivals - Team Leader
WHSmith Travel —Horley
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Lakeside Team Leader
University of Surrey —Guildford
- £24,685 - £26,707 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
12d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Haywards Heath
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
SMB Segment Lead – Europe-Meta eCommerce
Lenovo —Farnborough
- Full-time
- English
- Analysis skills
- IT
- Free parking
- Life insurance
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Lead Generation Coordinator
Russell Publishing —Brasted
- Up to £25,000 a year
- Hybrid work
- Microsoft Excel
- In-person
- Communication skills
- Free parking
- Work from home
2d
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Client Experience Lead
OKA DIRECT LIMITED —Guildford
- Full-time
- Merchandising
- Agile
- Employee assistance programme
- Employee discount
Quick apply
4d
Team Leader
Card Factory —East Grinstead
- Up to £13 an hour
- Leadership
3d
Assistant Team Manager – Pensions Administration
Isio Group —Croydon
- Full-time
- Presentation skills
- Mentoring
- Leadership
Lead Technology Service Manager
Nuffield Health —Epsom
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Leadership
- Employee discount
- Gym membership
5d
Team leader / Supervisor
Perch on Lancing Beach —Lancing
- Up to £13.71 an hour
- Full-time
- Customer service
- Leadership
- Restaurant
- Employee discount
Quick apply
11d
Cloud Kitchen Assistant Team Leader
Brighton —Brighton and Hove
- £13 - £14 an hour
- Full-time
- Bar
- Referral programme
Duty Manager - Branding & Events Lead
Surbiton racket & fitness club —Surbiton
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Gym membership
Quick apply
13d

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Customer Experience Lead

British Airways -
Gatwick Airport

Apply Now

Job details

Full-time | Fixed term contract
£47,000 - £51,000 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

Hospitality
Bachelor's degree
Continuous improvement
Organisational skills
Communication skills

Full job description

BA Euroflyer

This is your chance to become part of the newest airline within the British Airways family.

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport.

It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.

This is an airline where you’ll be able to create a real impact, right from the moment you join us.

The role:

Customer Experience Lead

Salary: £47,000 - £51,000

Our Customer team is responsible for shaping and improving the end-to-end journey for BA Euroflyer customers. Using customer insight, operational performance and cross-functional collaboration, the team delivers initiatives that enhance satisfaction, strengthen loyalty and support the airline's strategic objectives.

What you’ll do:

Lead the delivery and continuous improvement of the BA Euroflyer customer experience strategy.
Use customer insight, feedback and performance data to identify opportunities and drive measurable improvements.
Own and deliver customer-focused projects and initiatives that enhance the end-to-end customer journey.
Build strong relationships across operational, commercial and supplier teams to ensure customer priorities are embedded in decision-making.
Manage customer governance activities, performance reviews and service standards to support consistent delivery of a premium customer experience.
Act as a customer advocate, bringing the voice of the customer into key business discussions and decisions.

What you’ll bring to British Airways:

A passion for delivering exceptional customer experiences and driving continuous improvement.
Strong stakeholder management and influencing skills, with the ability to engage and align diverse teams.
A data-led approach, using customer insight and performance metrics to identify issues and opportunities.
Excellent communication and presentation skills, with the ability to translate complex information into clear actions.
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
A proactive, collaborative mindset with the confidence to challenge and drive change.

Your experience:

Experience in customer experience, customer insight, service delivery, product, commercial or operational environments.
A track record of delivering customer-focused improvements, projects or change initiatives.
Experience analysing customer feedback, satisfaction metrics and operational performance data.
Experience working with multiple stakeholders and influencing outcomes across teams.
Experience managing supplier or partner relationships and holding teams accountable for performance.
Previous experience within aviation, travel, hospitality, retail or other customer-centric industries would be advantageous.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, BA Euroflyer Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more!

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Apply Now

Refine Your Search

customer service team lead jobs in horsham, wsx

Customer Experience Lead

Customer Engagement Lead

Academy Operations Team Leader

HR Data & Systems Lead (4 days from home)

Lead General Merchandise Manager

Arrivals - Team Leader

Arrivals - Team Leader

Lakeside Team Leader

UK Team Leader (Chain 1 & 5)

SMB Segment Lead – Europe-Meta eCommerce

Client Service Delivery Operations Lead – Risk and Healthcare

Lead Generation Coordinator

Service Team Manager

Client Experience Lead

Team Leader

Assistant Team Manager – Pensions Administration

Lead Technology Service Manager

Team leader / Supervisor

Cloud Kitchen Assistant Team Leader

Duty Manager - Branding & Events Lead

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