Older people Work, Jobs in Horsham (with Salaries)

SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
Matchday Steward
Brighton and Hove Albion Football Club —Brighton and Hove
- £13.45 an hour
- Communication skills
9d
Volks Railway Seasonal Assistant
Brighton & Hove City Council —Hove
- Weekend availability
- Presentation skills
- Driving
- AI
2d
Activities Organiser
Carsington House (Silverlake Care) - Horsham —Horsham
- Up to £12.71 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Referral programme
Quick apply
1d
Business Administrator
Hamberley Care Homes —Dorking
- £37,290.53 a year
- Full-time
- Customer service
- Hotel
- Administrative experience
- Free parking
- Annual leave
2d
Cleaner
Splendid Healthcare Head Office - Tylden House —Warnham
- £26,000 a year
- Weekend availability
- Employee assistance programme
- Employee discount
Weekend Library Assistant
Surrey County Council —Reigate
- £12.83 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
7d
Holiday Summer Camp Activity Leader - OurCamps
OurCamps —Redhill
- £11.50 - £14.50 an hour
- Part-time
- In-person
- School
Quick apply
Volunteer Peer Mentor
Change Grow Live —Brighton
Tenancy Services Officer
Arun District Council —Littlehampton
- £37,280 - £39,152 a year
- Full-time
2d
East Grinstead Household Support and Care
Independent Living Advisers —East Grinstead
- £13 - £19 an hour
- Part-time
- In-person
Quick apply
Activities and Community Engagement Facilitator
Pilgrims' Friend Society —Worthing
- £28,530 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Lifestyle Lead
Care UK —London
- £15 an hour
- Care plans
- Annual leave
- Employee discount
Volunteer Service User Representative
Change Grow Live —Brighton
Deputy Manager
Anchor —East Grinstead
- £35,000 a year
- Employee discount
9d
Mental Health Care Assistant
Priory Group —Brighton
- £28,288.26 a year
- Part-time
- English
- In-person
- Care plans
- Free parking
- Annual leave
Hummingbird - Part-Time
Pilgrims' Friend Society —Shottermill
- £14.20 - £15.81 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Delivery Driver
ASDA —Crawley
- £13.10 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Registered Home Manager
Grasmere House —Horsham
- From £50,000 a year
- Full-time
- Nursing home
- Team management
- In-person
- Free parking
- Referral programme
Quick apply
Mental Health Act Administrator
Priory —Hassocks
- £17,416.20 a year
- Part-time
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
10d

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SENIOR CUSTOMER OPERATIONS EXECUTIVE

HelpAlert Ltd
Brighton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension

Qualifications

English
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Operations Executive

Brighton — office based
Monday–Friday, 9:00am–5:00pm
£28,000–£32,000 depending on experience
Free parking | Workplace pension
Start date: August 2026

Job Summary

This is more than a standard customer service role.

At HelpAlert, we help older people across the UK live safely and independently through our personal alarm and telecare services.

Every day, our customers and their families trust us to provide reassurance, support and help when it matters most.

We are looking for someone who combines empathy, organisation and operational reliability. Someone who enjoys speaking with people, takes ownership of problems and can help keep a growing business running smoothly.

This is a key role within the company, working directly with the leadership team to support customers, coordinate operations and improve the way we work.

About HelpAlert

HelpAlert provides personal alarm and telecare services that help older people across the UK remain safe, supported and independent.

We are a growing, care-led company focused on combining technology, customer support and operational excellence to deliver a reliable and professional service to customers and their families.

As we continue to grow, we are investing in our people, systems and processes, and this role will play an important part in that journey.

What You’ll Be Doing

Customer Support & Care

Answering customer and family enquiries by phone and email
Supporting new customers through onboarding and setup
Handling customer queries, account changes and service requests
Managing sensitive conversations with empathy and professionalism
Resolving issues and following them through to completion
Maintaining accurate customer records and notes

Operations & Administration

Coordinating dispatch and customer deliveries
Supporting stock, returns and replacements
Managing operational tasks and workflows
Keeping jobs, records and systems up to date
Following up on outstanding actions and making sure nothing is missed
Assisting with reporting and general office administration
Supporting the management and development of junior team members

Continuous Improvement

Identifying recurring issues and suggesting improvements
Supporting new processes and operational projects
Helping maintain high standards across customer care and operations
Taking ownership and finding solutions rather than waiting for direction

Who Succeeds Here

People who do well in this role tend to be:

Naturally organised and highly reliable
Calm under pressure
Proactive and self-sufficient
Excellent communicators
Caring but practical
Detail-focused
Comfortable taking ownership
Good problem-solvers
Positive and professional team players

What We’re Looking For

Experience in a customer-facing role with significant telephone contact
Strong administration and organisational skills
Excellent written and verbal communication
Confidence using CRM systems and digital tools
Ability to manage multiple priorities effectively
Strong attention to detail
A proactive approach to work

Experience within telecare, healthcare, housing, customer operations, logistics or service delivery would be advantageous, but attitude and ownership are just as important.

What Success Looks Like

In this role, success means:

Customers and families feel supported and reassured
Issues are resolved properly and efficiently
Customer records are accurate and up to date
Operations run smoothly and professionally
Tasks are completed without constant supervision
Problems are identified and addressed early
The wider team can rely on you

Interview Process

Applications will open in June, with CVs and cover letters reviewed as they come in. Shortlisted candidates will then be invited to attend a half-day Group Interview Day in Brighton on 10th, 11th or 12th August 2026.

The session will include practical exercises, problem-solving activities and interviews designed to help us understand how candidates communicate, prioritise tasks and approach real-world situations.

We expect to make an offer in mid-August, with the successful candidate joining HelpAlert in early September 2026..

Benefits

£28,000–£32,000 depending on experience
Free parking
Workplace pension
Casual dress
Full-time, office-based role
Opportunity to make a genuine difference in a growing care-led business

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking

Application question(s):

Can you work full-time from our Brighton office, Monday to Friday, 9am–5pm? (Yes/No)
Describe a time you had to deal with an upset or worried customer. What was the situation and how did you handle it? (Short answer)
Do you have at least two years’ experience handling customer enquiries by phone and email in an office-based customer service, administration, or operations role?

(Yes/No)

Work Location: In person

Quick apply

Refine Your Search

older people jobs in horsham

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Matchday Steward

Volks Railway Seasonal Assistant

Activities Organiser

Business Administrator

Cleaner

Weekend Library Assistant

Holiday Summer Camp Activity Leader - OurCamps

Volunteer Peer Mentor

Tenancy Services Officer

East Grinstead Household Support and Care

Activities and Community Engagement Facilitator

Lifestyle Lead

Volunteer Service User Representative

Deputy Manager

Mental Health Care Assistant

Hummingbird - Part-Time

Customer Delivery Driver

Registered Home Manager

Mental Health Act Administrator

I want to receive the latest job alerts for older people in horsham

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