It support Work, Jobs in Horwich, Gtm (with Salaries)

Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Deployment Specialist
Redmoor Health —Chorley
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- In-person
- Free parking
- Flexitime
Quick apply
10d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
11d
IT Technician and Admin Support
Ribblesdale School —Clitheroe
- £21,855 - £22,553 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
8d
3rd Line Support Analyst
Chubb Fire & Security —Shadsworth with Whitebirk
- £40,000 - £50,000 a year
- Full-time
- Azure
- Free parking
- Employee discount
Quick apply
10d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
10d
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
7d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
IT Specialist
Clio —Manchester
- £53.70 - £72.70 an hour
- Full-time
- Google Suite
- Communication skills
- Life insurance
2d
IT Technician
The Barlow RC High School —Manchester
- £29,064 - £32,061 a year
- Full-time
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
12d
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
- £32,000 - £38,000 a year
- Full-time
- Social media management
- SharePoint
- In-person
Quick apply
9d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
School IT Technician
Oliver House —Chorley
- £14.05 an hour
- Experience working with children
- Organisational skills
- Communication skills
2d
Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
4d
Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply

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Graduate Software Support Engineer

Car Benefit Solutions -
Bury

Quick apply

Job details

Full-time
£26,000 - £30,000 a year

Benefits

Car scheme

Qualifications

Technical troubleshooting
Incident queue management
GCSE
Ticket management
Git
Technical support incident logging
GitHub
Customer support
Application support
Root cause analysis
Communication skills

Full job description

We are looking for a Graduate Software Support Engineer who will be responsible for first-line system support for CBS’s systems and client-facing websites, while developing a strong foundation in how the business operates. It is designed as a technical role for someone with clear interest in progressing into Software Engineering, Database Engineering, Data/BI, QA or related technical disciplines. The role will help manage support tickets, investigate user queries, problem-solving, document system behaviours, and work with Software Services teams to resolve issues effectively, consistently and in timely manner.

Software Services is responsible for the development, maintenance, testing, support and evolution of CBS’s core technology platforms, including bespoke internal applications, client-facing portals, data platforms, business intelligence and supporting services. The department works closely with Operations, Sales, Finance, Security and wider business teams to ensure systems are reliable, secure, well understood and aligned to business priorities.

About Us

At Car Benefit Solutions, we specialise in Employee Car Ownership Schemes and bespoke salary sacrifice solutions. Supported by leading motor manufacturers and powered by our dedicated CBS team, our schemes create genuine value for both employers and employees.

We’re proudly a 3‑star World Class Best Company to Work For, ranked 3rd in the Business Services sector and among the Top 25 employers in the Northwest. As holders of Investors in People Gold and We Invest in Wellbeing, our people and culture are at the heart of everything we do.

Requirements

What You’ll Be Doing

Support, Triage and Internal Customer Service

Provide first-line system support for CBS systems, triaging and responding to support tickets in a clear, professional and timely manner.
Assess, categorise and prioritise support requests, identifying whether issues can be resolved directly or need escalation to Software Engineering, Data/BI, Database, QA or other teams.
Identify and document root cause analysis where possible before escalation to any relevant teams.
Work with internal users to understand issues, ask sensible questions and avoid unnecessary rework or assumptions.
Keep ticket notes, support findings and documentation accurate, clear and useful for other team members.

Systems Knowledge and Documentation

Build practical knowledge of CBS systems, processes and customer journeys through structured support activity, shadowing and documentation.
Document known issues, recurring workarounds, system behaviour and support guidance so knowledge is shared across Software Services.
Contribute to root-cause analysis where recurring support issues are identified, helping the team reduce repeat demand over time.

Technical Development Pathway

Use agreed tools and processes, including support queues, knowledge bases, Azure DevOps/GitHub or equivalent team systems.
Support implementation of small changes or technical investigations where appropriate, under guidance of other team members.
Familiarise with CBS system architecture, database structure, reporting, testing and release processes as part of a structured development plan.
Develop towards a future technical pathway in Software Engineering, Database Engineering, Data/BI, QA or another Software Services discipline, depending on capability, interest and business needs.

Role Boundaries and Team Working

Use clear escalation routes so knowledge is shared across Software Services rather than concentrated in one individual.
Work collaboratively with QA, Software Engineering, Database and BI/Data colleagues to resolve issues safely and consistently.
Ensure any technical fixes or system changes are completed under the relevant development, QA, data and release processes.

Values

Work in line with CBS core values of pride, integrity, accountability, continuous improvement and enjoyment.

What You’ll Bring

Essential

Completion of, or active participation in, a code camp / bootcamp / technical training programme, or equivalent self-directed learning
GCSE or equivalent English and Maths
Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment
Committed to work in accordance with customer centricity values
Clear interest in building a long-term technical career
Good communication skills and confidence asking questions
Strong problem-solving mindset and attention to detail
Ability to follow process, document findings and keep work organised
Customer-focused approach when supporting internal users
Basic understanding of software development concepts
Basic SQL understanding or willingness to learn
Able to work collaboratively with QA, Support, Software Engineering, Database and BI/Data colleagues

Desirable

Awareness of C#, .NET, APIs, JavaScript, TypeScript or web development
Awareness of databases, reporting, Power BI, data analysis or BI concepts
Awareness of testing, QA, defect management or release processes
Awareness of Git, GitHub, Azure DevOps or similar collaboration tools
Experience in customer service, operations, administration or technical support

The Package

£26,000 – £30,000 per annum
35 hours per week, Monday–Friday
Hybrid working, 4 days from home after probation
A supportive environment to thrive and develop

Please note as part of our pre-employment checks, all successful applicants must undergo a basic DBS check prior to starting employment.

Benefits

Quick apply

Refine Your Search

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