Order manager Work, Jobs in Horwich, Gtm (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4d
Head of Supply Chain and Logistics Operations
Haier Europe —Birchwood
- £80,000 a year
- Full-time
- Hybrid work
- Travel
- Training & development
- Employee assistance programme
- Employee discount
13d
Credit Control Manager
EG On The Move Ltd —Blackburn
- Up to £50,000 a year
- 8 hour shift
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Commercial Manager
Glendale Countryside Ltd —Chorley
- £45,000 - £55,000 a year
- Full-time
- Management
- Business development
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Group Purchasing Manager
VetPlus —Lytham
- Up to £65,000 a year
- Microsoft Powerpoint
- Continuous improvement
- Business
Internal Account Manager
Trutex —Clitheroe
- £26,000 - £30,000 a year
- CRM software
- Business development
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Team Leader - Days
Kraft Heinz Company —Wigan
- Continuous improvement
- Quality control
Area Sales Manager (North)
Trailer Resources Limited —Manchester
- From £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Business development
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
4d
Project Coordinator - Bredbury
Howco Group —Stockport
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
SSA Business Hub / Visits Booking - Hindley
Ministry of Justice —Wigan
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
14d
Crematorium & Cemetery Assistant
WesterleighGroup —Manchester
- From £26,842 a year
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Team Lead Central Stores and Logistics
GMCA —Wigan
- £30,024 - £33,699 a year
- Customer service
- Organisational skills
- Warehouse experience
Operations Manager
Impact Food Group —Manchester
- Full-time
- Cooking
- Team management
- Travel
Quick apply
Office Manager
Blok N Mesh —Liverpool
- £30,000 a year
- Full-time
- Front desk
- In-person
- Free parking
- Flexitime
Quick apply
Operations Manager - New Partner Experience
Deliveroo —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
9d
Sales Account Manager
Graham & Brown Holdings - a family of companies —Blackburn
- £39,686 - £44,095 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Travel
Quick apply
Retail Deputy Store Manager
poltronesofà —Bolton
- £29,000 - £40,000 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
Inventory Manager
VB Distribution —Darwen
- £27,000 - £32,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
2d
Regional Sales Manager LCS (Northern Region)
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Business Sales Executive
Festive Lights Ltd —Chorley
- From £26,500 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
4 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

order manager jobs in horwich, gtm

Head of Customer Service

Head of Supply Chain and Logistics Operations

Credit Control Manager

Commercial Manager

Group Purchasing Manager

Internal Account Manager

Team Leader - Days

Area Sales Manager (North)

Project Coordinator - Bredbury

SSA Business Hub / Visits Booking - Hindley

Crematorium & Cemetery Assistant

Team Lead Central Stores and Logistics

Operations Manager

Office Manager

Operations Manager - New Partner Experience

Sales Account Manager

Retail Deputy Store Manager

Inventory Manager

Regional Sales Manager LCS (Northern Region)

Business Sales Executive

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