Department head Work, Jobs in Hounslow West, Gtl (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
11d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
6d
Head of Immigration
Plumstead Community Law Cente —London
- £37,000 - £42,000 a year
- Full-time
- In-person
Quick apply
Allocator
Crew Clothing Head Office —Kingston upon Thames
- Full-time
- Merchandising
- Data entry
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Room attendant
Leonardo Hotel London Heathrow Airport —West Drayton
- Hotel
- Cleaning
- Referral programme
Quick apply
Billing Manager
IAG Cargo —Hounslow
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
11d
Assistant Head Housekeeper
WGC —Hounslow
- £15 an hour
- Hotel
- Team management
- Recruiting
- Language training provided
- Employee assistance programme
13d
Journalist
The New Arab —Ealing
- Full-time
- Social media management
- English
- In-person
- Health & wellbeing programme
- Bereavement leave
Quick apply
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
14d
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Training & development
- Annual leave
- Employee discount
Home Delivery Driver
Tempur Sealy —Hayes
- Full-time
- Customer service
5d
Team Member
KFC —Twickenham
- Up to £12.71 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
5d
Senior Transformation Manager
Formula 1 —London
- Full-time
- PMP
- Analysis skills
- Bachelor's degree
- Store discount
- Annual leave
8d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Senior Operational Resilience Officer
Allianz —Guildford
- £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
- Employee discount
6d
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Office
- Data entry
- Communication skills
- Annual leave
Clinic Administrator- Tolworth
Davita —Tolworth
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
8d
GCSE English Tutor
GoTutors Hendon —London
- £7 - £15 an hour
- Part-time
- English
- In-person
- Communication skills
Quick apply

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

department head jobs in hounslow west, gtl

Head of Customer Experience

Student Conduct Officer (Medicine)

Head of PMO client

Head of Immigration

Allocator

Room attendant

Billing Manager

Assistant Head Housekeeper

Journalist

Administrator Coordinator - Maritime

Head of Virology (ID4520)

Home Delivery Driver

Team Member

Senior Transformation Manager

Facilities & Travel Coordinator

Business Analyst

Senior Operational Resilience Officer

Admissions Officer

Clinic Administrator- Tolworth

GCSE English Tutor

I want to receive the latest job alerts for department head in hounslow west, gtl

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