Solutions manager Work, Jobs in Hounslow West, Gtl (with Salaries)

After Care Specialist
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
EV Infrastructure Project Manager
Approved Multi Services —London
- From £500 a day
- Hybrid work
- Engineering
- Project management
- Organisational skills
- Work from home
Quick apply
12d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Transport First Line Manager (Nights)
GXO Logistics —Feltham
- Up to £41,367.61 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
Operations Manager
Transportify —London
- £35,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
9d
Crew Accommodations Supervisor
Corpay —Hounslow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Transport and Customs Manager
Colour Sound Experiment Ltd —London
- £40,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
9d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Operations & Growth Manager (Part-Time, Initial 3-Month Contract)
Fertility Solutions —Beaconsfield
- £60,000 - £80,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Travel
- Profit sharing
- Work from home
Quick apply
10d
IT Manager
Cazoo —Richmond
- Hybrid work
- Windows
- IT
- Employee discount
- Referral programme
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
10d
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
11d
Senior Housing Solutions Officer
Runnymede —Addlestone
- £37,743 - £46,956 a year
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
8d
Implementation Consultant (Project Manager) – EHS Digital Solutions
J.S. Held LLC —London
- £55,000 - £80,000 a year
- Full-time
- Remote
- PMP
- Engineering
- Analysis skills
- Annual leave
Quick apply

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After Care Specialist

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

solutions manager jobs in hounslow west, gtl

After Care Specialist

EV Infrastructure Project Manager

Change Manager

Workplace Manager

International Strategy & Operations Manager, Logistics

Transport First Line Manager (Nights)

Assistant Customer Service Manager

People, Culture, Wellbeing Programme Delivery Manager

Operations Manager

Crew Accommodations Supervisor

Constant Climate Executive UKIE

Transport and Customs Manager

Strategic Delivery Lead – Operating Model Transformation & Organisation ...

Canvassing Team Manager – Milk & More- Residential

Operations & Growth Manager (Part-Time, Initial 3-Month Contract)

IT Manager

Operations Manager

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Senior Housing Solutions Officer

Implementation Consultant (Project Manager) – EHS Digital Solutions

I want to receive the latest job alerts for solutions manager in hounslow west, gtl

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