Head of customer experience Work, Jobs in Ibstock, Lec (with Salaries)

Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
6d
Head of Customer Strategy & Experience
Dunelm —Leicester
- Leadership
- Communication skills
14d
Customer Success Manager
Wireless Logic mdex GmbH —Coalville
- Hybrid work
- Salesforce
- Organisational skills
- Leadership
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
6d
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
14d
Head of Customer Insight
Dunelm —Leicester
- Communication skills
- Analytics
8d
Factory Manager
Caterpillar —Desford
- £79,400 - £99,000 a year
- Full-time
- Continuous improvement
- Travel
- Manufacturing
- Annual leave
23h
Operations Manager – Corporate Events
Eventurous Ltd —Atherstone
- £35,000 - £40,000 a year
- Weekend availability
- Customer service
- First Aid Certification
- Team management
- Free parking
- Annual leave
Quick apply
11d
Head of Fire
Zeta Compliance Services Ltd —Birmingham
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Training & development
- Analytics
- Annual leave
- Employee discount
Quick apply
Functions Manager
MORLEY HAYES at Morley, Derby —Ilkeston
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
10d
Sales & Events Executive
Champneys Head Office —Ashby-De-La-Zouch
- £35,000 a year
- Full-time
- Business development
- Resort
- Free parking
- Annual leave
Quick apply
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
6d
Head of Service - City
Juno Women's Aid —Nottingham
- £39,755 a year
- Full-time
- Public speaking
- Organisational skills
3d
Supply Chain Planning Assistant
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Continuous improvement
- Time management
- Annual leave
- Sick pay
General Sales Manager
Pentagon Motor Group —Derby
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
8d
Customer Complaints Handler
Fix Auto UK —Leicester
- Full-time
- Microsoft Word
- Travel
- Data entry
- Free parking
- Work from home
Quick apply
1d
Sales Advisor
First Fence —Swadlincote
- £32,827 a year
- Full-time
- Remote
- Customer service
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Warehouse Coordinator
Imperial International Ltd —Leicester
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Assembly
- First Aid Certification
Quick apply
7d

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head of customer experience jobs near ibstock, lec

Head of People & Culture

British Association for Counselling & Psychotherapy
Lutterworth

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Job details

Full-time
£76,551 a year
6 days ago

Qualifications

Senior management experience
Stakeholder liaison
Facilities management
Employment law
Employee relations
Change management
Project management
Workforce planning strategy
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Risk management
Human resources
Recruiting
Change leadership
Budgeting
Employee engagement
Leadership
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Job Advert

BACP operate a hybrid working policy, the post holder will be required to attend BACP House in Lutterworth 1 day per week.

Purpose

Working closely with the Chief Operating Officer, BACP's Head of People & Culture will lead the delivery of BACP's People and Culture services and programmes, ensuring the organisation has effective people practices, workforce capability, organisational development support and a positive employee experience that enables delivery of BACP's strategic objectives.

Working closely with the Chief Operating Officer, Executive Team and Heads of Service, the role provides professional People and Culture expertise, advice and operational leadership across workforce planning, employee relations, organisational development, employee experience and people services. The role is responsible for implementing agreed People and Culture priorities, ensuring compliance with employment legislation, policies and best practice, and delivering effective, efficient and customer-focused services.

Accountabilities

Lead the development and delivery of BACP's People and Culture Strategy, ensuring it supports the organisation's strategic business plan, values, workforce requirements and long-term sustainability.
Partner with the Chief Operating Officer, Executive Team and Heads of Service to provide strategic people leadership and deliver organisational objectives through effective workforce planning, organisational design and people initiatives.
Foster a positive, inclusive and high-performing culture, promoting employee engagement, wellbeing, belonging and continuous improvement across the organisation.
Lead, develop and inspire the People and Culture and Facilities teams, ensuring the delivery of high-quality, efficient and customer-focused services.
Ensure BACP maintains compliance with employment legislation, regulatory requirements and people management best practice, providing assurance, expert guidance and risk management support to leaders and managers.
Lead organisational development, workforce planning and change initiatives that enhance organisational capability, management effectiveness and workforce sustainability, ensuring BACP has the skills, capacity and structure required to deliver its strategic objectives.
Lead the development and continuous improvement of People and Culture policies, processes, systems and services, ensuring they are effective, accessible and aligned to organisational needs.
Oversee the delivery of all People and Culture services across the employee lifecycle, ensuring a positive and inclusive employee experience from recruitment through to development, retention and exit.
Use people data, insight and workforce analytics to inform decision-making, measure organisational performance and drive continuous improvement.
Manage the People and Culture and Facilities budgets and key external partnerships, ensuring effective governance, value for money and delivery of organisational priorities.
Oversee facilities, health and safety and related support services, ensuring safe, compliant and effective working environments for employees.

Knowledge and Experience

Proven experience in a senior HR or People leadership role.
Experience of leading a People and Culture function and delivering people strategies aligned to organisational objectives.
Experience of leading organisational change, workforce planning and organisational development initiatives.
Strong knowledge of employment law, employee relations and HR best practice.
Experience of developing and leading high-performing teams.
Excellent communication, influencing and stakeholder management skills, with the ability to build credibility at senior level.
Strong strategic planning, programme delivery and project management skills.
Experience of managing budgets, resources and external partnerships.
Ability to use people data, insight and evidence to support decision-making and continuous improvement.
CIPD Level 7 qualified, or equivalent experience.

Apply Now

Refine Your Search

head of customer experience jobs in ibstock, lec

Head of People & Culture

Head of Customer Strategy & Experience

Customer Success Manager

Head of Client Experience

Planner

Head of Customer Insight

Factory Manager

Operations Manager – Corporate Events

Head of Fire

Head of Pricing

Functions Manager

Sales & Events Executive

CRM Manager

Head of Service - City

Supply Chain Planning Assistant

General Sales Manager

Resource and Workflow Manager

Customer Complaints Handler

Sales Advisor

Warehouse Coordinator

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