Service agent Work, Jobs in Ibstock, Lec (with Salaries)

Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
CCTV Operative
N Security Ltd —North West Leicestershire
- £13.01 an hour
- Part-time
- Microsoft Word
- Customer service
- English
Quick apply
12d
Customer Services Coordinator
PA Housing —Leicester
- £30,796 - £32,105 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Work from home
Customer Service Agent
John Pye & Sons —Nottingham
- Up to £23,441.60 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Annual leave
Quick apply
12d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Coalville
- £3,800 a month
- Full-time
- Sales
Quick apply
Children's Service Agent- Fixed Term/ Secondment
Leicestershire County Council —Leicester
- £26,832 - £28,146 a year
- Full-time
- Hybrid work
- Computer literacy
- Typing
- Flexible schedule
10d
Sales Advisor
Bloor Homes —Measham
- Weekend availability
- Sales
- Microsoft Office
- Negotiation
- Employee discount
12d
Reservations Agent
Compello —Leicester
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Work from home
- Referral programme
Quick apply
11d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Viewing Agent
Connells Group —Atherstone
- Full-time
- Sales
- Customer service
- Driving
Quick apply
2d
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
6d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Coalville
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Commercial Agency Support
Rushton Hickman Limited —Burton-On-Trent
- £12.75 - £13.50 an hour
- Part-time
- Administrative experience
- Organisational skills
- IT
- Free parking
Quick apply
Sales & Service Agent
Gallagher —Rugby
- £27,976 a year
- Full-time
- Customer service
- Computer literacy
Lettings Negotiator
SE Properties Estate Agents Limited —Nuneaton
- £24,420 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
9d
Service Delivery Agent
Mitie —Birmingham
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Guest Service Agent - Part-time
Hilton —Nottingham
- £12.71 an hour
- Part-time
- Bar
- Restaurant
- Employee stock purchase plan
- Annual leave
Casual Guest Service Agent
Hilton —Nottingham
- £12.71 an hour
- Part-time
- Hotel
- Hotel experience
3d
Customer Service and Sales Advisor
NFU Mutual Agency —Uttoxeter
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
- Annual leave
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
4d

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service agent jobs near ibstock, lec

Cruise Reservations Consultant

Ainsley Reid International
Birmingham

Quick apply

Job details

Full-time
£26,000 - £28,000 a year

Qualifications

Sales
GCSE
Computer skills
Amadeus
Communication skills
Hotel experience
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when requi

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service agent jobs in ibstock, lec

Cruise Reservations Consultant

CCTV Operative

Customer Services Coordinator

Customer Service Agent

JUNIOR SALES ADVISOR

Children's Service Agent- Fixed Term/ Secondment

Sales Advisor

Reservations Agent

Automotive Helpdesk Agent

Viewing Agent

Property Administrator

JUNIOR SALES CONSULTANT

Commercial Agency Support

Sales & Service Agent

Lettings Negotiator

Service Delivery Agent

Guest Service Agent - Part-time

Casual Guest Service Agent

Customer Service and Sales Advisor

Customer Service Manager

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