Customer service supervisor Work, Jobs in Ilford (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
11d
Supervisor
Sports Direct —Ilford
- £36,168 a year
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick apply
Apprentice Retail Supervisor
Farmfoods —Ilford
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
13d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Administrator Team Leader Stansted
Swissport International AG —London
- Weekend availability
- Customer service
- English
5h
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
5d
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
4d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Office Supervisor in Jewellery Repairs
Alistair Black —Woodham Ferrers
- £28,392 - £30,420 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Front Office Supervisor
Planet Lodges UK Hospitality Ltd —London
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- English
- Hotel
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
18h
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
12d
Club Supervisor
Ministry of Sound Ltd —London
- £14.21 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
- Life insurance
Quick apply
Barista/Supervisor
ACL COFFEE —Woolwich Riverside
- £12.35 - £13.00 an hour
- Temporary
- Serving
- Customer service
- English
- Store discount
- Employee discount
Quick apply
1d
Front Office Supervisor
Hilton —London
- £14.79 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Post Office Supervisor
Ryman —London
- £13.32 an hour
- Part-time
- Communication skills
- Employee discount
- Referral programme
8d
Plant Area Supervisor
Thompson's Plant & Garden Centre —Chislehurst
- Weekend availability
- Management
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Sales Supervisor
NEW COLES & WALL LTD —London
- £28,000 - £32,000 a year
- Full-time
- Management
- Sales
- Supervising experience
Quick apply
Service Team Leader
Rygor Auto —London
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
Front Office Team Leader - Art'otel
Battersea Academy for Skills & Employment —London
- £14.89 an hour
- Full-time
- Microsoft Office
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
7h

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customer service supervisor jobs near ilford

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
11 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in ilford

Customer Success Supervisor

Supervisor

Apprentice Retail Supervisor

Operations Supervisor, AMZL

Administrator Team Leader Stansted

Telesales Supervisor

Supervisor

Retail Supervisor

Office Supervisor in Jewellery Repairs

Front Office Supervisor

RSOC Supervisor

Front Office Supervisor

Club Supervisor

Barista/Supervisor

Front Office Supervisor

Post Office Supervisor

Plant Area Supervisor

Sales Supervisor

Service Team Leader

Front Office Team Leader - Art'otel

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