Customer service team lead Work, Jobs in Ilkley, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
4d
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
4d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
Senior Delivery Lead
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Azure
- PMP
- DevOps
- Annual leave
Customer Service Team Leader
William Hill —Burnley
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
12d
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Dental Receptionist & Marketing Lead
Primley Park Dentistry —Leeds
- From £14.99 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
4d
Metering Team Leader
Yorkshire Water —Bradford
- £42,138 - £52,672 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Annual leave
- Flexible schedule
11d
Lead Pensions Administrator - Annual Events & Projects
TPT Retirement Solutions —Leeds
- Microsoft Word
- Microsoft Excel
- English
5d
Lead Platform Operations Manager
HM Revenue and Customs —Leeds
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11h
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Catering Team Leader
Leeds City Council —Leeds
- £25,185 - £25,989 a year
- Call to connect
- Contracts
- School
- Annual leave
Cafe Team Leader
Tesco UK —Batley
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
5d
Dessert Shop Team Member/ Kitchen Staff / Manager / Full Time
Desserts By Akbar —Leeds
- From £9 a day
- Part-time
- Culinary experience
- Basic maths
- Organisational skills
- Free parking
- Employee discount
Quick apply
13d
Front of House Team Leader
Pret Lands Lane —Leeds
- £12.50 - £13.55 an hour
- Part-time
- Employee discount
Quick apply

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer service team lead jobs in ilkley, wyk

Customer Services Team Leader

Customer Services Team Leader

Customer Support Team Manager

Lead ER Specialist

Customer Success Lead

Helpdesk Lead

Lettings Team Leader

Senior Delivery Lead

Customer Service Team Leader

Senior Regional Field Team Manager

Dental Receptionist & Marketing Lead

Gas Team Leader

Metering Team Leader

Lead Pensions Administrator - Annual Events & Projects

Lead Platform Operations Manager

People & Service Team Leader

Catering Team Leader

Cafe Team Leader

Dessert Shop Team Member/ Kitchen Staff / Manager / Full Time

Front of House Team Leader

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