Customer services co Work, Jobs in Ipswich, Eng (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Home Delivery Driver – Part Time
Milk & More —Ipswich
- £15,917 a year
- Part-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Administrator / Admissions Officer
Stoke High School - Ormiston Academy —Ipswich
- £24,827 - £26,060 a year
- Call to connect
- Customer service
- English
- Organisational skills
- Employee discount
Administrator / Admissions Officer
Ormiston Academies Trust —Ipswich
- £24,827 - £26,060 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
Assessment Coordinator
Suffolk County Council —Ipswich
- £28,598 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
7d
Care Assistant (Bank)
Anchor —Ipswich
- £13.79 an hour
- Employee discount
- Referral programme
Procurement Administrator
Greenmill Supply Co. Ltd —Colchester
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee assistance programme
Quick apply
12d
Travel Consultant - Ipswich
Hays Travel —Ipswich
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Care Assistant - FTC Nights
Anchor —Ipswich
- £13.79 an hour
- Night shift
- Employee discount
- Referral programme
Delivery Driver
Milk & More —Ipswich
- £31,834 a year
- Full-time
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
4d
Administrative Assistant (All Genders)
FireGlass UK Ltd. —Colchester
- Customer service
- Word processing
- English
12d
Ocean Freight Import Coordinator
Simarco —Ipswich
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Sales Support Executive
Greenmill Supply Co. Ltd —Colchester
- From £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
12d
Care and Support Assistant
Sanctuary Supported Living —Ipswich
- £13.15 an hour
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Bank Care and Support Assistant
Sanctuary Supported Living —Ipswich
- £13.15 an hour
- Microsoft Office
- Organisational skills
- IT
Quick apply
14d
Bank Senior Care and Support Assistant
Sanctuary Supported Living —Ipswich
- £14.76 an hour
- Microsoft Office
- Supervising experience
- Organisational skills
- Annual leave
- Sick pay
Quick apply
11d
Financial Administrator
Bupa —Stowmarket
- £27,590 - £35,162 a year
- Full-time
- Customer service
- Employee discount
- Referral programme
Quick apply
Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Customer Service Administrator
710 Crane Ltd. —Ipswich
- Full-time
- Microsoft Excel
- Sales
- Customer service
7d
Internal Sales Executive
Greenmill Supply Co. Ltd —Colchester
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Profit sharing
Quick apply
12d

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer services co jobs in ipswich, eng

Customer Service Advisor - Remote

Home Delivery Driver – Part Time

Administrator / Admissions Officer

Administrator / Admissions Officer

Assessment Coordinator

Care Assistant (Bank)

Procurement Administrator

Travel Consultant - Ipswich

Care Assistant - FTC Nights

Delivery Driver

Administrative Assistant (All Genders)

Ocean Freight Import Coordinator

Sales Support Executive

Care and Support Assistant

Bank Care and Support Assistant

Bank Senior Care and Support Assistant

Financial Administrator

Customer Care Co-ordinator

Customer Service Administrator

Internal Sales Executive

I want to receive the latest job alerts for customer services co in ipswich, eng

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