Technical support advisor Work, Jobs in Ipswich, Sfk (with Salaries)

ID 354 - Refurb/Workshop - Technical Support Advisor
Hughes Electrical —Ipswich
- £13 an hour
- Full-time
- Computer literacy
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
11h
Field Service Specialist, Respiratory Protection. Ipswich / East Anglia
Anchor Safety LLP —Great Blakenham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
1d
Customer Service Advisor
Halfords —Ipswich
- £30,810 - £36,960 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
1d
Quality Assistant
Balfour Beatty —Ipswich
- Continuous improvement
- Quality control
- Communication skills
- Annual leave
Wayleave Warden
Balfour Beatty —Ipswich
- Hybrid work
- Civil engineering
- Communication skills
- Negotiation
- Annual leave
Senior Environmental Sustainability Advisor
Balfour Beatty —Ipswich
- Hybrid work
- Continuous improvement
- Annual leave
Financial Controller
The DPO Centre Ltd —Ipswich
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Commercial Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
High Net Worth Residential Fee Earner
Holmes and Hills LLP —Colchester
- Full-time
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
CWA Project Manager – Transverse
Mactech Energy Group —Sizewell
- £480.85 - £668.03 a day
- Civil engineering
- Management
- Continuous improvement
Experienced Motorcycle Technician – Suffolk Triumph
Lings Suffolk Triumph —Ipswich
- £32,000 a year
- Full-time
- No experience needed
- Power tools
- In-person
- Employee discount
Quick apply
3d
Preconstruction Manager - Enabling and Earthworks / Readiness - Sizewell C - Suffolk site based
Balfour Beatty —Leiston
- Hybrid work
- Management
- Engineering
- Project management
- Annual leave
8d
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- CRM software
Quick apply
Audit Semi-Senior / Senior
TC-Group —Colchester
- £27,000 - £35,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Change Manager
Civil Works Alliance —Ipswich
- Full-time
- Contracts
- Construction experience
- Annual leave
8d
Surface Water Consultant / Hydrologist
ASSYSTEM —Leiston
- Full-time
- Hybrid work
- Civil engineering
- Annual leave
- Referral programme
Quick apply
Associate - Residential Property
Holmes and Hills LLP —Colchester
- Business development
- Mentoring
- Training & development
- Employee assistance programme
- Life insurance
Senior Associate - Corporate
Holmes and Hills LLP —Colchester
- Business development
- Project management
- Mentoring
- Employee assistance programme
- Life insurance
SENIOR PROJECT MANAGER
Laing O'Rourke —Leiston
- Civil engineering
- Management
- Engineering
Senior Associate - Construction
Holmes and Hills LLP —Colchester
- Business development
- Analysis skills
- Presentation skills
- Employee assistance programme
- Life insurance

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ID 354 - Refurb/Workshop - Technical Support Advisor

Hughes Electrical -
Ipswich

Quick apply

Job details

Permanent | Full-time
£13 an hour
11 hours ago

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
UK GDPR
Technical support
SharePoint
Customer interaction
Outbound calling
Fault diagnosis and repair

Full job description

Why come and work with us?
Hughes is a family run company that has been trading for over 100 years. Hughes is not only a family company in name but also in attitude. Our ethos is simple - to treat people the way that they would want to be treated themselves! We are a long-standing company with long term plans, so aim to offer our staff a long and meaningful career. This means that we take training and career development seriously and as a result we aim to offer you a supportive and professional working environment.
We feel hard work should be rewarded, and therefore we offer you:

Employee Discount
Free use of Company Holiday Lodges
Discounted Gym Membership
Employee Assistance Program - including health and wellbeing services
Enhanced Holiday Allowance
Enhanced Maternity Leave
Enhanced Paternity Leave
Company Pension Scheme
Training and Development Programs
Supporting Community Projects
Life Insurance
Recognition for Long Service

Main Activities

To initiate technical support calls with our customers, solving problems, resulting in a reduction of the number of visits required by field staff. Gather and provide technical knowledge from across the business and deliver professional levels of customer service.

Supervisory Responsibilities: None

Key Relationships: Customers, Depot management and other staff within the business

Key Objectives:

Make calls to customers based on system-based reports, with the purpose of resolving technical service issues and reducing field-based service visits.
Ensure customers’ expectations are dealt with in line with company values.
Respond to and satisfactorily resolve issues, taking ownership and using resources to promote a positive company image.
Obtain and use specialist knowledge enabling you to solve problems, advise and guide customers and provide instruction so that customers can self-help

Main Activities

Set out below are the main activities of the position

Ensure customers are contacted within an agreed timescale to promote good service.
Promote the use of email, web chat and video (YouTube) to contact customers with solutions.
Identify common faults and add to existing database. Promote SharePoint page.
Practice high quality telephone and customer service skills.
Demonstrate an ability to define customer fault description and subsequently diagnose and resolve issues where possible
Use basic computer skills to investigate solutions, such as web searches, SharePoint, and manufacturer resources.
Investigate future service work and be proactive in speeding up customer service calls by fault diagnoses.
Analyse data on soft service calls to see if trends exist on potential product issues.
Proactively develop good technical knowledge of all company products and understanding of potential faults.
Ability to deal with Hughes own brand product and follow up with third party repair agents.
Achieve company KPI figures to reduce call outs but increase success rate.
Work as part of a team to generate new ideas.
As required assist the soft service supervisor with the completion of other tasks to develop future systems to promote soft service.
Maintain relationships with all areas of the company to ensure good relations.

Policy & Procedures:

To be aware of and comply with Company policy/regulations relative to the care and protection of the Company’s cash, stock, premises, and equipment
To be aware of and comply with all current legislation/Company rules relative to the position.
To be aware of and comply with all current legislation/company rules relative to the position, particularly with reference to the Health and Safety at Work Act and associated legislation
To ensure conformity with the Trades Descriptions Act and associated legislation
To ensure that the interests of the company are safeguarded from external threats and that the company is represented in the correct manner
To ensure compliance with all aspects of GDPR and follow company policies

General Responsibilities

Attend and complete relevant training and development to maintain the required level of competence for their position.
Complete appraisal and review processes
Bring to the attention of your manager any matters relevant to the efficient and smooth operation of the business.
Take appropriate care to safeguard company stock and assets
Undertake any other duties as may be required from time to time to ensure the efficient, flexible, and smooth operation of the trading unit and or Company. (This includes working at other locations, as directed by your Manager/Company Manager)
Engage with and maintain a healthy working environment, which builds a team ethos and is inclusive of all members of the team.
All staff are required to understand and comply with all company policies and procedures. These can be found in, but are not limited to, the following documents – Staff Handbook. Drivers Handbook and Health and Safety Handbook.

Measures of Performance

To include but not limited to;

Efficient completion of all customer queries
Ability to meet deadlines
Due care and adherence to procedures and policies
Timely reporting of required data
Punctuality and Reliability
Personal appearance
Flexibility
Reviews and appraisals

IND02

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Refine Your Search

technical support advisor jobs in ipswich, sfk

ID 354 - Refurb/Workshop - Technical Support Advisor

Field Service Specialist, Respiratory Protection. Ipswich / East Anglia

Customer Service Advisor

Quality Assistant

Wayleave Warden

Senior Environmental Sustainability Advisor

Financial Controller

Commercial Account Executive

High Net Worth Residential Fee Earner

CWA Project Manager – Transverse

Experienced Motorcycle Technician – Suffolk Triumph

Preconstruction Manager - Enabling and Earthworks / Readiness - Sizewell C - Suffolk site based

Inside Sales Account Manager

Audit Semi-Senior / Senior

Change Manager

Surface Water Consultant / Hydrologist

Associate - Residential Property

Senior Associate - Corporate

SENIOR PROJECT MANAGER

Senior Associate - Construction

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