Senior data Work, Jobs in Kegworth, Lec (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Chief Technology Officer (CTO)
Eastgate Digital Solutions —Nottingham
- £135,000 - £180,000 a year
- Full-time
- Management
- Software development
- In-person
- Life insurance
Quick apply
7d
Chief Technology Officer
Crestline Digital —Derby
- £100,000 - £140,000 a year
- Full-time
- Team management
- Agile
- In-person
Quick apply
1d
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Castle Donington
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Recruiting
- Leadership
- Flexible schedule
7d
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Senior PMO Manager
Synapri —Nottingham
- £80,000 - £90,000 a year
- Hybrid work
- Team management
- Banking
AI Product Manager
Ideagen —Ruddington
- Full-time
- AI
Director of Technology
Redwood Digital Group —Derby
- £90,000 - £115,000 a year
- Full-time
- Software development
- In-person
- Leadership
- Flexitime
- Life insurance
Quick apply
7d
Learning and Development Business Partner
Ideagen —Ruddington
- Training & development
- AI
- Communication skills
Veeva Vault Support Senior Specialist
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Remote
- Microsoft Word
- Engineering
- Master's degree
Quick apply
13d
Site Lead (Deputy Designated Safeguarding Lead)
Thrive Education Services —Mansfield
- £28,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Senior Visiting Officer
Hinckley & Bosworth Borough Council —Hinckley
- £33,699 - £38,220 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Analytics
- Relocation assistance
- Annual leave
13d
Internal Account Manager
Mediq —Castle Donington
- £30,000 a year
- CRM software
- Business development
- Organisational skills
- Employee assistance programme
- Sick pay
Assistant Accountant
Pennine Healthcare —Derby
- £29,000 - £38,000 a year
- Part-time
- Hybrid work
- Analysis skills
- QuickBooks
- Analytics
- Free parking
- Health & wellbeing programme
Quick apply
3h
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Part Time HR Advisor
Consensus —Nottingham
- £0 a year
- Full-time
- Hybrid work
- Human resources
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HR Advisor - 2 posts
Derby City Council —Derby
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Education Welfare Officer
Granville Academy —Swadlincote
- £39,152 - £44,075 a year
- Employee assistance programme
8d
Director of Visit and Meet
Marketing Nottingham and Nottinghamshire —Nottingham
- £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- IT
- Annual leave
- Flexitime
Quick apply

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior data jobs in kegworth, lec

Subject Matter Expert (SME)

Chief Technology Officer (CTO)

Chief Technology Officer

Continuous Improvement Manager – Logistics & Warehousing

On Train Service Delivery Manager

CRM Manager

Senior PMO Manager

AI Product Manager

Director of Technology

Learning and Development Business Partner

Veeva Vault Support Senior Specialist

Site Lead (Deputy Designated Safeguarding Lead)

Senior Visiting Officer

Internal Account Manager

Assistant Accountant

Head of Operations

Part Time HR Advisor

HR Advisor - 2 posts

Education Welfare Officer

Director of Visit and Meet

I want to receive the latest job alerts for senior data in kegworth, lec

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